ecologically; this avoids a negative impact on both the
environment and health, and contributes towards the
recycling of the product’s materials. For further information
regarding the waste disposal services available, contact
your local waste disposal agency or manufacturer.
Batteries should be disposed of or recycled in accordance
with WEEE Directive 2012/19/EU. Packaging should be
recycled where possible.
Warranty
What does an Dimplex Warranty cover?
Dimplex products deliver reliable service for normal,
household use in domestic settings. All Dimplex products
are individually tested before leaving the
factory.
If you are a consumer and you experience a problem with
your Dimplex product, which is found
to be defective due
to faulty materials or workmanship within the Warranty
Period, this Dimplex Warranty will cover repair or - at the
discretion of Dimplex – replacement with a functionally
equivalent Dimplex product.
The Dimplex Warranty Period is one year from the date of
purchase of your Dimplex product, or the date of delivery
of the product, if later. The Dimplex Warranty is
conditional upon you providing the original purchase
receipt as proof of purchase. Please therefore retain your
receipt as proof of purchase.
If you do experience a problem with your Dimplex product
please call the Helpline on
+44 [0]344 879 3588
or visit
https://www.dimplex.co.uk/support
. For ROI please
or call
+353
(0)1 842 833
. We will need details of your Dimplex
product, its serial number and a description of the fault
which has occurred. You can find the model number and
serial number for your Dimplex product on the heaters
side. Once we receive your information and proof of
purchase we will contact you to make the necessary
arrangements.
If your Dimplex product is not covered by this Dimplex
Warranty there may be a charge to repair your product.
However, we will contact you for agreement to any
charges before any chargeable service is carried out.
What is not covered by a Dimplex Warranty?
The Dimplex Warranty does not cover any of the following:
• Any fault or damage to your Dimplex product due to
faulty materials or workmanship occurring outside the one
year Warranty Period.
• Any fault or damage occurring to any pre-owned Dimplex
product or to any other equipment or property.
• Accidental damage to your Dimplex product or damage
to your Dimplex product from external sources (for
example, transit, weather, electrical outages or power
surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is
due to circumstances outside Dimplex’s control.
• Caused by use of your Dimplex product for anything
other than normal domestic household purposes in the
country where it was purchased.
• Caused by any misuse, abuse or negligent use of the
Dimplex product, including but not limited to any failure to
use it in accordance with the Operating Instructions
supplied with the product.
• Caused by any failure to assemble, install clean and
maintain your Dimplex product in accordance with the
Operating Instructions supplied with the product unless
this was carried out by Dimplex or its authorised dealers.
• Caused by repairs or alterations to your Dimplex product
not carried out by Dimplex service personnel or its
authorised dealer(s).
• Caused by use of any consumables or spare parts for
your Dimplex product which are not Dimplex -specified.
Terms and Conditions
• The Dimplex Warranty is valid for Dimplex from the date
of purchase of your Dimplex product from a recognised
retailer in the country of purchase and use, or the date of
delivery of the product if later, always provided the original
receipt has been retained and is produced as proof of
purchase.
• You must provide to Dimplex or its authorised agents on
request the original receipt as proof of purchase and - if
required by Dimplex - proof of delivery. If you are unable
to provide this documentation, you will be required to pay
for any repair work required.
• Any repair work under the Dimplex Warranty will be
carried out by Dimplex or its authorised dealer(s) and any
parts that are replaced will become the property of
Dimplex Any repairs performed under the Dimplex
Warranty will not extend the Warranty Period.
• Any replacement of your Dimplex product by Dimplex
during the Warranty Period will start the one year
Warranty Period afresh from the date of delivery of the
replacement Dimplex product to you.
• The Dimplex Warranty does not entitle you to recovery of
any indirect or consequential loss or damage including but
not limited to loss or damage to any other property.
• The Dimplex Warranty is in addition to your statutory
rights as a consumer and your statutory rights are not
affected by this Dimplex Warranty.
Contact Dimplex
If you have any questions about what the Dimplex
Warranty covers and does not cover or how to claim under
the Dimplex Warranty, please contact us using the
information below.
MILLBROOK HOUSE
GRANGE DRIVE
HEDGE END
SOUTHAMPTON
SO30 2DF
Tel: +44 [0]344 879 3588
Republic Of Ireland Tel: 01 842 4833
Email: [email protected]
A brand of the GDC Group Limited, trading as Glen
Dimplex Heating & Ventilation
Website:
www.dimplex.co.uk
This product complies with EU Directive 2002/96/EC
© Glen Dimplex. All rights reserved. Material contained in
this publication may not be reproduced in whole or in part
without prior permission in writing of Glen Dimplex.
GDHV Group Ltd reserves the right to modify the content
of these instructions, at any time and without prior notice.
DX360BOPH Issue 1 181207
