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Troubleshooting

Problem

Cause

Solution

No heat

No power to the unit

Check that power is on at the switch 
and at the breaker. 
Inspect cable for damage.

Heater does not get sufficiently hot

Heater has not finished warming up

Normal operation - wait 15 minutes 
for the heater to reach its maximum 
temperature.

Insufficient power

Ensure the unit is wired with the 
correct voltage. 
If there are multiple heaters on one 
circuit, ensure they are wired in 
parallel, not in series.

Discoloration of the heater housing

Heater is overheating

Ensure the unit is wired with the 
correct voltage.

Environmental factors

Perform cleaning procedure more 
frequently. See Maintenance section.

Normal wear and tear

Paint the face of the unit using a 
600° high temperature engine paint. 
This is available for purchase at 
automotive stores.

  

WARNING:

 There are no user serviceable parts inside the heater any servicing other than cleaning of 

the heater should be performed by an authorized service representative.

Summary of Contents for DLW1500B12

Page 1: ...nstructions contained in this manual to prevent personal injury or property damage To view the full line of Dimplex products visit www dimplex com 7216440100R02 Share the warmth and leave a review dim...

Page 2: ...sion Mounting 14 Electrical Installation 15 Operation 17 Maintenance 17 Troubleshooting 18 Warranty 19 Conventions used in this manual NOTE Procedures and techniques that are considered important enou...

Page 3: ...ank you and congratulations for choosing to purchase a Dimplex radiant heater Please carefully read and save these instructions WARNING Read all instructions and warnings carefully before starting ins...

Page 4: ...sary when any heater is used by or near children or people with disabilities and whenever the heater is left operating and unattended Do not operate any heater after it malfunctions Disconnect power a...

Page 5: ...ed for any other purpose Any other use not recommended by the manufacturer may cause fire electric shock or injury to persons Before commencing installation make sure the electrical supply voltage is...

Page 6: ...provals CSA UL E321448 Mounting Height Minimum 96 2 4 m Recommended Maximum 105 2 7 m Mounting Options Provided bracket suitable for ceiling and wall installation Extension poles for mounting on highe...

Page 7: ...t the heater be positioned directly above the area to be heated with an ideal mounting height of 96 to 105 2 4 m to 2 7 m Heater Location Model Indoor Protected ft2 Outdoor Enclosed ft2 Outdoor Expose...

Page 8: ...aters required to heat common residential table settings These configurations are based on DLW heaters being mounted at 96 2 4 m from the floor in a fully enclosed outdoor area Heater Location DLW1500...

Page 9: ...all Installation Ceiling Installation Angled Ceiling Installation Heater clearance to objects should be minimum 39 Heater clearance to objects should be minimum 39 Heater clearance to objects should b...

Page 10: ...ng or installation with the optional extension poles sold separately is recommended to reduce the height of the heater to 96 to 105 2 4 m to 2 7 m This will increase the effectiveness of your DLW heat...

Page 11: ...s to be mounted on an incline such as on a vaulted ceiling ensure the electrical connection is located at the lowest point of the heater Figure 7 For wall mounted installations ensure heater is angled...

Page 12: ...el 22 5 or 45 The brackets need to be mounted onto a secure frame or wall with a minimum distance between the two brackets Figure 9 Installation Model Minimum distance between brackets X DLW1500 21 55...

Page 13: ...ting brackets need to be mounted onto a secure frame or wall with a minimum distance between the two brackets Figure 9 p 12 When completing the installation ensure all screws are tight and unit is sec...

Page 14: ...re the wire chain has a suitable load rating for the heater The wire or chain is connected to the lower part of the standard brackets Figure 13 The brackets need to be mounted onto a secure frame or w...

Page 15: ...ommercial heating applications within indoor or outdoor area and should not be used for any other purpose Any other use not recommended by the manufacturer may cause fire electric shock or injury to p...

Page 16: ...plied with unit is installed to maintain rain water ingress protection rating of the heater Failure to install correctly will void the manufacturer s warranty Wall Switch Wall Switch Heater Junction B...

Page 17: ...r with a mild detergent to remove the built up contaminants from the environment Thoroughly rinse all detergent off the heater After cleaning turn the heater on for 20 minutes to dry any water residue...

Page 18: ...re are multiple heaters on one circuit ensure they are wired in parallel not in series Discoloration of the heater housing Heater is overheating Ensure the unit is wired with the correct voltage Envir...

Page 19: ...quires a proof of purchase of the product What Glen Dimplex Americas will do in the event of a defect In the event a product or part covered by this limited warranty is proven to be defective in mater...

Page 20: ...ct improvement we reserve the right to make changes without notice 2021 Glen Dimplex Americas Share the warmth and leave a review dimplex com sharethewarmth Your input helps to create even better prod...

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