16
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PROBLEM
CAUSE
SOLUTION
PART NUMBER
Heater
Heater is not turning on, but
flame effect is still function
-
ing
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective display/control board
Replace the display/control board
3001640100RP
Defective Heating Element
Replace Heating Element
2200510700RP
Heater is turning off after a
couple of minutes of opera-
tion
Improper operation
Refer to Operation Section
Build up of dirt/dust in Heater
Assembly
Ensure that exterior intake louvers and
firebox cavity are free of dirt/dust.
Defective Heating Element
Replace Heating Element
2200510700RP
Heater emits an odor
Normal Operation
Normal operation is when the heater emits
an odor for a brief period after the heater is
initially turned on. The heater is burning off
any dust accumulated during manufacturing
or operation.
Defective Heating Element
Replace Heating Element
2200510700RP
Heater fan turns On but
heater lacks heat
Improper operation
Refer to Operation Section
Loose wiring
Trace wiring in unit
Defective Heating Element
Replace Heating Element
2200510700RP
Heating element is glowing
red
Normal Operation
Small glowing sections of the element are
considered normal.
Defective Heating Element
If larger glowing sections are causing the
heater to trip the thermal cutout, unplug
unit, discontinue use and replace the heat-
ing element
2200510700RP
Heater fan runs continu-
ously
Loose wiring
Trace wiring in unit
Defective switchboard
Replace the switchboard assembly
3001520100RP
Defective Blower/Fan
Replace Blower/Fan
5300160300RP
Noise
Excessive noise with the
heater on
Dirty Heater Assembly
Ensure that exterior intake louvers and
firebox cavity are free of dirt/dust.
Defective Blower/Fan
Replace Blower/Fan
5300160300RP
Grinding or excessive noise
with the heater off
Flicker rod hitting or rubbing
against internal components
Ensure rod is straight and mounted properly
in the bracket, spinning freely away from
other components. Replace if necessary.
Defective Flicker Motor
Replace Flicker Motor
2000220100RP