Appendix C
Glossary and Acronyms
ACD
Automatic Call Distribution
A technology that distributes incoming calls to a specific group of devices
that are associated to agents. Asterisk's Queue application performs
automatic call distribution.
ANSI
American National Standards Institute
An organization which proposes and establishes standards for
international communications.
asynchronous
Not synchronized; not timed to an outside clock source. Transmission is
controlled by start bits at the beginning and stop bits at the end of each
character. Asynchronous communications are often found in internet
access and remote office applications.
attenuation
The dissipation of a transmitted signal’s power as it travels over a wire.
bandwidth
The capacity to carry traffic. Higher bandwidth indicates the ability to
transfer more data in a given time period.
Digium, Inc.
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