22
Troubleshooting
The. following. information. attempts. to. address. the. most. probable.
mechanical.and.user.issues.with.the.press..Most.issues.with.heat.transfer.
presses.are.application.related..That.is,.they.have.to.do.with.the.results.
of.a.particular.transfer.application..
For.technical.support.on.problems.having.to.do.with.the.final.results.
of.a.particular.transfer.paper.or.media,.please.contact.the.supplier.of.
that. transfer. media.. Generally,. the. machinery. manufacturer. is. unable.
to.support.the.myriad.of.different.transfer.papers,.inks.and.imprintable.
items.on.the.market.from.other.resellers.
Q.
.
The timer does not start or the press does not close.
A.
There.are.several.probable.causes.for.this..First,.check.to.make.
sure. the. GREEN. LIGHT. is. on.. Press. the. silver. E-Stop. button. firmly.
to.make.sure.it.is.on..Second,.if.the.press.still.does.not.activate,.check.
the.inside.of.the.rear.safety.pivot-switch.(black.box.on.back.of.press)..
This.must.trigger-closed.the.2.micro-switches.inside..Make.sure.both.
switches.are.depressing.in.the.black.box.and.test.the.press.again..If.the.
timer.does.not.count.down.at.all,.open.the.digital.control.panel.and.find.
a.black.square.plug,.plugged.into.the.circuit.board..It.has.a.mini.yellow.
and.grey.wire..Unplug.this.plug.from.the.circuit.board,.and.make.sure.it.
is.plugged.back.into.ALL.6.gold.pins.on.the.circuit.board.
Q.
.
The control displays Err when it first comes on, and I can
not set the temperature or use the press.
A.
.
The.
Err
.message.will.display.if.the.heating.signal.from.the.platen.
has.been.cut.off,.interrupted,.or.the.heating.sensor.has.failed..First.check.
the.Lime.Green.temperature.connector.that.plugs.into.the.digital.control..
At.the.top.of.the.controller,.there.is.a.green.connector.that.plugs.in.with.
2.small.wires..This.is.the.temperature.sensor.wire..Check.to.make.sure.
is.it.properly.seated..If.after.unplugging.and.plugging.the.lime.green.
connector.the.Err.message.still.appears;.unplug.the.green.connector.and.
remove.the.2.tiny.wires.from.the.lime.green.plug..Cut.them.back.1/4”.
and.strip.them.so.they.have.new.connections..Reconnect.them.to.the.
lime.green.plug.so.they.are.screwed.in.tightly.and.can.not.pull.out..Plug.
the.green.plug.back.in.and.turn.the.press.on..If.this.does.not.solve.the.
issue.-.purchase.DKA-CTRLC.at.www.heatpress.com/support.php
