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22
Troubleshooting
The. following. information. attempts. to. address. the. most. probable.
mechanical.and.user.issues.with.the.press..Most.issues.with.heat.transfer.
presses.are.application.related..That.is,.they.have.to.do.with.the.results.
of.a.particular.transfer.application..
For.technical.support.on.problems.having.to.do.with.the.final.results.
of.a.particular.transfer.paper.or.media,.please.contact.the.supplier.of.
that. transfer. media.. Generally,. the. machinery. manufacturer. is. unable.
to.support.the.myriad.of.different.transfer.papers,.inks.and.imprintable.
items.on.the.market.from.other.resellers.
Q.
.
The.timer.does.not.start.when.I.close.the.heat.platen,.or.the.timer.
does.not.reset.when.I.open.the.press.up.
A.
There.are.several.probable.causes.for.this..The.timer.is.activated.
by.a.micro-switch.under.the.head.of.the.press..It.is.located.on.a.sheet.
metal.bracket.with.slots..When.the.head.of.the.machine.is.opened,.the.
timer’s.lever.should.be.depressed.and.the.small.contact.button.under.
the.lever.should.click.in..The.timer.switch.may.need.to.be.loosened.and.
moved.along.the.bracket.to.a.position.that.allows.for.the.heat.platen.
cover.to.trigger.the.switch..The.wires.from.the.timer.switch.lead.into.the.
head.to.a.black.plug.plugging.into.the.circuit.board..Unplug.this.plug,.
and.make.sure.it.is.plugged.back.into.ALL.6.gold.pins.on.the.circuit.
board.
Q.
.
The.control.displays.
Err
.when.it.first.comes.on,.and.I.can.not.set.
the.temperature.or.use.the.press.
A.
.
The.
Err
.message.will.display.if.the.heating.signal.from.the.platen.
has.been.cut.off,.interrupted,.or.the.heating.sensor.has.failed..First.check.
the.Lime.Green.temperature.connector.that.plugs.into.the.digital.control..
At.the.top.of.the.controller,.there.is.a.green.connector.that.plugs.in.with.
2.small.wires..This.is.the.temperature.sensor.wire..Check.to.make.sure.
is.it.properly.seated..If.after.unplugging.and.plugging.the.lime.green.
connector.the.Err.message.still.appears;.unplug.the.green.connector.and.
remove.the.2.tiny.wires.from.the.lime.green.plug..Cut.them.back.1/4”.
and.strip.them.so.they.have.new.connections..Reconnect.them.to.the.
lime.green.plug.so.they.are.screwed.in.tightly.and.can.not.pull.out..Plug.
the.green.plug.back.in.and.turn.the.press.on..If.this.does.not.solve.the.
issue.-.purchase.DKA-CTRLC.at.www.heatpress.com/support.php