5
Repairs
Digital Service
The Digital Service program provides a wide range of maintenance plans
that cover small systems and monitors. These include on-site, carry-in,
and mail-in maintenance services. You can use this program to select a
plan that suits your service needs.
On-Site Repair
Digital offers fast, low-cost, quality maintenance performed at your site
by Digital-trained Service Specialists. There are several on-site services
available.
DECservice
DECservice provides preferred on-site service, with a guaranteed response
time when equipment is located within a specified distance from the
service facility. DECservice guarantees a continuous repair effort until
service is restored. You can choose the hours of coverage, as much as 24
hours a day, 7 days a week.
BASIC
BASIC service provides on-site service during regular business hours,
Monday through Friday.
Site Servicenter
If you have at least 50 terminals or small systems and can provide
workspace at your site, Digital will provide an on-site technician for a
predetermined, periodic time interval. This repair service is provided for
a variety of models.
5–1
