Table 6–1 (Cont.) Problem Solving
Symptom
Probable Cause
Possible Solution
Incorrect termination, or no
term power
5. Verify
termination and
that the drive is
jumpered to supply
term power.
6.2.1 System-Based Diagnostics
Your system has system-based diagnostics that can be used to test the TLZ07
drive.
System-based diagnostics are usually referred to in your system owner’s
manual as console-based diagnostics, self-tests, or system exercisers. Refer to
your system documentation for information about these diagnostics.
Before calling Multivendor Customer Services, you can execute system
diagnostics to test the TLZ07 drive.
NOTE
Some system-based diagnostics are subject to software licensing.
Consult your Digital sales representative.
6.3 Repair Services
Multivendor Customer Services offers a range of flexible service plans.
6.3.1 On-Site Service
On-site service offers the convenience of service at your site and insurance
against unplanned repair bills. For a monthly fee, you receive personal service
from our service specialists. Within a few hours, the specialist is dispatched
to your site with equipment and parts to give you fast and dependable
maintenance.
6.3.2 BASIC Service
BASIC Service offers full coverage from 8 a.m. to 5 p.m., Monday through
Friday. Options are available to extend your coverage to 12-, 16- or 24-hour
periods, and to include Saturdays, Sundays, and holidays. Under the BASIC
service plan all parts, materials and labor are covered in full.
6–4 Preventive Maintenance and Problem Solving