Digisol DG-SR2004 User Manual Download Page 71

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DG-SR2004 User Manual

Concurrent Recording: 4

Compression Format: H.264/MPEG4/MJPEG

Resolution: Up to 3Megapixel

Supported Camera: DIGISOL IP Surveillance Camera’s

ONVIF: Yes

3-2 Troubleshooting

Please don’t panic when you find that this NVR is not working properly. Before you

send this NVR back to us, you can do some simple checks to save your time:

Scenario

Solution

Can’t connect to NVR

Please check the IP address of NVR again.

Please make sure the network cable is correctly

connected to your local area network.

Please make sure power cable is correctly

connected to NVR.

Please make sure NVR is switched on (the LED

lights on front panel or NVR will light up).

No IP camera found

‘Auto search’ function only works on IP cameras

located on local area network. To add a remote IP

camera, you must use manual configuration.

Only DIGISOL cameras are supported currently.

Summary of Contents for DG-SR2004

Page 1: ...DG SR2004 4 channel 2 Bay Network Video Recorder without HDD User Manual V1 0 2012 06 12 As our products undergo continuous development the specifications are subject to change without prior notice ...

Page 2: ...urchase the buyer and not this company its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Further this company reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision o...

Page 3: ...ot occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipm...

Page 4: ...nce that may cause undesired operation Any changes or modifications not expressly approved by the party responsible for compliance could void the authority to operate equipment Federal Communication Commission FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure set forth for an uncontrolled environment In order to avoid the possibility of exceeding the FCC radio fr...

Page 5: ...g Network Video Recorder by Web Interface 20 2 1 Locate the IP address of Network Video Recorder 20 2 2 Connect to Network Video Recorder s Web User Interface 22 2 3 Selecting and Controlling Camera 27 2 4 Setup Wizard 30 2 5 Camera Setup 36 2 6 Network Setup 40 2 7 Recording Setup 44 2 7 1 Recording Setup 45 2 7 2 Storage Setup 49 2 8 Video Playback 52 2 9 System Setup 55 2 9 1 General Setup Page...

Page 6: ...DG SR2004 User Manual 6 2 10 Server Setup 61 2 11 User Management 64 2 12 Device Information 67 3 Appendix 70 3 1 Specification 70 3 2 Troubleshooting 71 3 3 Glossary 72 ...

Page 7: ...g the latest H 264 technology Thus users can stream high quality video at low bandwidth and storage capacity requirements Other features of this network video recorder include Compact size 2 SATA hard drive bays provide maximum storage capacity and stability USB interface for External Storage H 264 MPEG 4 multi format support Continuous Schedule and Motion Detection based recording High speed 10 1...

Page 8: ...ies of this NVR like power supply are dangerous to small children KEEP THIS NVR OUT OF REACH OF CHILDREN Place the NVR at a safe and secure place when you re using it and never move it when it s powered on Hard drives may fail and there might be a malfunction if you try to move the NVR when it s working DO NOT pull any cord that is connected to this NVR by force If the NVR falls into water when po...

Page 9: ...rive At least one SATA Hard Disk for recording the video 1 4 Package Contents Before you start using this IP camera please check if there s anything missing in the package and contact your dealer of purchase to claim for missing items DG SR2004 4 channel 2 Bay Network Video Recorder 1 No Power Adapter Power Cord HDD enclosure Inserted into NVR s HDD bay 1 2 2 Nos Installation Guide CD includes Use...

Page 10: ...DG SR2004 User Manual 10 1 5 Get Familiar with your new Network Video Recorder Front View ...

Page 11: ...ash Transferring network data HDD 1 LED Indicates hard drive 1 status ON Hard drive 1 is online OFF Hard drive 1 is offline Flash Accessing hard drive 1 HDD 2 LED Indicates hard drive 2 status ON Hard drive 2 is online OFF Hard drive 2 is offline Flash Accessing hard drive 2 USB LED Indicates USB status ON USB device connected OFF USB device not connected Flash Accessing USB device USB Port Connec...

Page 12: ...rking properly Use a pen or any sharp object to press the button inside the hole to reset the NVR You can press and hold this button till the power LED goes off to clear all settings of NVR including administrator password then the NVR will download default settings automatically Power socket Connects to AC power adapter Ethernet socket Connects to Ethernet cable ...

Page 13: ...ecorder Please prepare the following items in advance a One or Two 3 5 SATA HDD s maximum capacity 2TB each b AC power outlet AC 100V 240V NOTE NVR does not support HDD hot plug please do not insert or remove HDD when NVR is powered ON Such kind of inhibited action may cause HDD internal data to be damaged 1 Press the black tab on HDD enclosure 1 down ...

Page 14: ...DG SR2004 User Manual 14 2 Pull the black tab downward 3 Hold the HDD enclosure and pull it out ...

Page 15: ...04 User Manual 15 4 Use your fingers to remove white bracket in HDD enclosure as instructed by arrows 5 Put a 3 5 SATA HDD in the HDD enclosure as instructed HDD s SATA connector should be located to the left ...

Page 16: ...ure Please use the screws that come with HDD package and be careful when you re doing this DO NOT use force to fasten HDD 7 Press the top of HDD enclosure and fully push it back into NVR as instructed DO NOT press white lever back now and it should remain in open position in this step ...

Page 17: ... HARD DRIVE OUT WHEN NVR IS POWERED ON OR THE DATA STORED ON HARD DRIVE WILL BE DAMAGED 8 Push the lever until you hear a click sound If you want to install second hard drive please repeat steps 1 to 6 on HDD bay 2 9 Connect power cord to AC adapter ...

Page 18: ...r cord to power outlet on the wall 11 Insert the AC adapter s power plug into NVR s power socket 12 Insert the Ethernet cable into NVR s Ethernet socket The other end of Ethernet cable should be connected to your local network s hub or switch ...

Page 19: ...n the power of NVR The POWER LED on the front panel of NVR should light up now If not please recheck steps 9 11 and make sure the power outlet you re connecting to is properly working The NVR s hardware installation procedure is complete ...

Page 20: ...your local network to obtain an IP address automatically by default So you can check your DHCP server s IP address lease table to find the IP address of NVR You can also use the utility named IPFinder exe to find the IP address of NVR which is located on CD ROM Press Discover button to search for all NVR s on your local network make sure all NVRs are powered on and are connected to the local netwo...

Page 21: ...P address you wish to change then click Change IP button to change the NVR s IP address setting If you no longer need to use this utility click Exit button to close it NOTE If you have several network connections such as Wireless Network connected to the NVR then disable them as IP finder may fail to search NVR ...

Page 22: ...rator username and password are both admin lower case by default Click Apply or press ENTER key on your keyboard when you finish entering username and password When you connect to NVR for the first time you ll see the following message This message prompts you that you need to install ActiveX plug in before you can see the video from NVR If you use the Internet Explorer web browser This message pr...

Page 23: ...DG SR2004 User Manual 23 For IE 8 version Right click the indication bar and click Install This Add on for All Users on This Computer to install ActiveX plugin For IE 9 version ...

Page 24: ...If you re prompted that Windows Firewall has blocked some features of this program as shown below Click Allow access or video server will not be able to function properly When you re installing Internet Explorer plugin you may also be prompted if you want to allow changes to be made to your computer ...

Page 25: ...DG SR2004 User Manual 25 Click on Continue It will display the screen shown below Click Install to install the Active X plugin the following screen will appear ...

Page 26: ...SR2004 User Manual 26 NOTE If this is the first time you are using this NVR you can jump to section 2 4 for instructions on Setup Wizard which will guide you to complete the software setup of your new NVR ...

Page 27: ...le to connect to multiple IP cameras and display their video streams simultaneously You can also change Pan and Tilt of IP camera In this section you ll learn how to control remote IP camera by web interface After you log into NVR s web interface you ll see the screen below from there you can control the camera ...

Page 28: ... pan and tilt control You will not be able to reposition or move the camera through pan and tilt control on such cameras To move camera left right up and down just click on corresponding buttons to re position the camera back to its Home position i e starting position click the black circle button in the center of pan and tilt control Single Quad display To view the video of a certain camera only ...

Page 29: ...stream You ll be prompted to input the directory where you wish to save the snapshot file Enable Digital Zoom Enable digital zoom to enlarge video from camera so you can see some certain objects in detail Note Digital zoom uses computer algorithm to enlarge the video and some details may be lost Webpage to view the video of four cameras simultaneously ...

Page 30: ...t time installation To access Setup Wizard menu click indicated button on the top of web interface The following screen will appear Here is the description of every setup item Item Description Hostname Input the hostname of this NVR You can give this NVR a unique name so you can identify it easily Network Type Specify an IP address to this NVR There are two ways ...

Page 31: ...ields are blank Input at least DNS1 when possible Start UPnP Start UPnP function and computers capable to locate UPnP resources on network can discover this NVR automatically PPPoE PPPoE cannot be selected under Wizard mode When you finish with above settings click Next button to continue In this screen you can locate all compatible IP cameras on the network Click Auto Search to discover the IP ca...

Page 32: ...manually Click Next button to continue when all IP cameras you wish to connect are found Here you can configure hard drive s as your video storage space In this example there is only one hard drive found on NVR Click Next to continue and NVR will configure the hard disk s for you Please note that if you configured hard disk s before you ll receive this message ...

Page 33: ...n as you have configured storage space already After these steps you ll be prompted with the setup information so far Click Back to return to previous screen to change settings or click Start button to start NVR with settings listed above Click Start ...

Page 34: ...NVR needs few seconds to configure its setting please be patient After configuration is complete you ll see this message Please wait until the countdown finishes you ll be prompted to Reconnect to NVR to do other configurations ...

Page 35: ...DG SR2004 User Manual 35 Click on Reconnect to NVR to access the device for further configuration ...

Page 36: ...cess IP camera and start recording To access Camera Setup menu click indicated button on the top of web interface The following screen will appear If you have already added the cameras using the Setup Wizard the cameras will be displayed as above but if you are adding it for the first time the above list will be empty ...

Page 37: ... complete please be patient Search results will be displayed as follows Check all boxes of IP camera you wish to add and click Apply to add all cameras into camera list or click Back to go back to previous page Note IP cameras which are added in the NVR already will not appear here again Add Add a new IP camera manually You ll be prompted to input following camera parameters IP Address Input the I...

Page 38: ...Stream from server By default Stream from Network camera is enabled When this option is selected then the video stream from the camera uses RTSP protocol using the above mentioned RTSP port When Stream from server option is enabled then the camera uses HTTP protocol to stream video using the above HTTP port Click Apply to add a new IP camera with above settings or click Back to discard all setting...

Page 39: ...leted click Cancel to abort Start Click this button to start video recording When recording video from this camera this field will look like this To stop recording click Stop button Note If you want to configure disk space you must stop recording first If NVR is recording any camera s video you ll not be able to configure disk space ...

Page 40: ...ork Setup Network setup allows you to setup NVR s network parameters This NVR supports DHCP static IP assignment and PPPoE To access Network Setup menu click indicated button on the top of web interface The following screen will appear ...

Page 41: ...ign to NVR Subnet Mask Input the subnet mask of your local area network Gateway Input your local area network gateway IP address to access it remotely If you just want to use this NVR on local area network you can leave this field blank DNS1 Please input the IP address of DNS server If you don t know its IP address please consult your network administrator DNS2 Input backup DNS server s IP address...

Page 42: ...you changed HTTP port to 8080 and NVR s IP address is 192 168 1 1 please input http 192 168 1 1 8080 in browser s address bar RTSP port Input NVR s RTSP port number It s recommended to leave this setting untouched unless required Enable DDNS Check this box to enable DDNS Dynamic DNS function This function will help you to locate your NVR on Internet by host name if your ISP assigns dynamic IP addr...

Page 43: ...der Username Input DDNS account s username Password Input DDNS account s password When you finish click Apply to save settings NVR will start countdown for 120 seconds Please wait until countdown finishes you ll be prompted to Reconnect to NVR to do other configurations Click on Reconnect to NVR to access the device for further configurations ...

Page 44: ...s tab To access Recording Setup menu click indicated button on the top of web interface The following screen will appear To setup recording select an IP camera from Camera list by clicking its number under field first then click Edit button There are two different tabs available under this option Recording Setup and Storage ...

Page 45: ...ferent recording settings for individual IP cameras under this tab Please click Recording Setup tab All IP cameras will be listed here Select the camera by clicking its radio button under Then click Edit button to change the settings The following setup page will appear ...

Page 46: ...amera s motion detection function here When motion detection is enabled NVR will record only when the camera detects some motion in the defined region and this will save hard disk space NOTE Motion Detection feature has to be enabled on the IP camera before using this feature Recycle When you select enable NVR will remove oldest recorded files when recording limit is reached If you select Disable ...

Page 47: ...ng schedule here Each box represents an hour of a weekday camera will record only when corresponding box is checked All boxes are checked by default and you can check the weekday box under weekly all to check all 0 23 hours in a weekday automatically If you want to define a record job in the future click Job tab ...

Page 48: ...a pre defined recording job here You can setup up to 5 recording jobs here You must define the starting date time under From and ending date time under To To enable a job the box under Job must be checked When you finish click Apply button ...

Page 49: ...lick storage tab under Recording Setup menu The following setup page will appear Disk Management All hard drives will be listed here If a disk is not configured for video recording the Space field will be blank and you will not be able to store video files on it If you want to delete a configured disk space select the disk by clicking its radio button and click Delete space button ...

Page 50: ...igure and then click Add space button You can configure the whole disk as a single space for recording Click Single Disk radio button and click Apply button then NVR will start configure disk Note If two hard disks are inserted in the NVR then RAID 0 RAID 1 and JBOD configuration options will be available ...

Page 51: ...essage Please wait until countdown finishes you ll be prompted to Reconnect to NVR to do other configurations Click on Reconnect to NVR to access the device for further configurations USB Flash Management If you have connected any external USB storage to the USB port of DG SR2004 its Manufacturer name device details will be listed here ...

Page 52: ...back menu click indicated button on the top of the web interface When you enter this page for the first time you may receive add on notification on the top or bottom of Internet Explorer Click on Allow to enable Windows media player in Internet Explorer or you will not be able to see recorded video ...

Page 53: ...scription Camera Please select an IP camera from dropdown menu Only video files recorded by selected cameras will be found Start Time Specify the starting date and time of video search To select date click calendar icon A calendar will appear You can use this calendar to select a specific date For time you can use dropdown menu to select hour and ...

Page 54: ... When a video file is found the search window will look like this Play Select the desired recorded file from L H S click Play to playback the recorded file Download Click Download to save the recorded clip to desired location Backup to USB If you have connected any external USB storage click this option to store the recorded clips to the external USB storage ...

Page 55: ...m Setup You can configure Network Video Recorder s System parameters here To access System Setup menu click indicated button on the top of web interface There are 3 sub menus available General Maintenance and Config Backup in this page ...

Page 56: ... will help you to identify the NVR on the network Time Zone Select the time zone of residence from dropdown menu here Synchronize with computer time Select this option and NVR will set its time by your computer s time setting Synchronize with NTP Server Select this option and NVR will set its time by NTP Network Time Protocol server Please note that NVR must be able to access Internet if you want ...

Page 57: ...s NVR is not able to access Internet please select other options or use a NTP server located on your local area network Set Manually Set NVR s date and time manually When you finish setting click Apply button to save changes you made ...

Page 58: ...R This function is useful when you find NVR is not working properly Reset Clear all settings of NVR and reset to factory default settings You ll be prompted to confirm factory reset Shutdown This function is useful when you want to remove the power supply or add remove hard drive else the data saved on hard drive may corrupt and not be able to use again Browse Click Browse to select a firmware fil...

Page 59: ... on NVR Firmware update requires few minutes to complete please be patient Note Use wired network connection to transfer firmware file refrain from using wireless network connection Incomplete or corrupt firmware file will cause problem to this NVR and make it unusable ...

Page 60: ...ig file Select this option to save NVR s configuration to your computer You ll be prompted to select a folder on your computer to save the file Restore Config file Select this option to restore a previously saved configuration file saved on your computer Click Browse button to select a file on your computer first After you select Backup or Restore click Apply button to begin backup or restore proc...

Page 61: ...Recorder s built in network server upload functionality here You can configure FTP SMTP server to send the log file in txt format if the IP camera is disconnected or recording is stopped To access Server Setup menu click indicated button on the top of web interface FTP Server ...

Page 62: ...Input FTP server s port number Generally FTP server will use default value 21 you can change port number when this FTP server does not use standard port number 21 Username The user name used to login FTP server Password The password used to login FTP server Folder The folder on FTP server you wish to save log files Test FTP Click this button to establish a connection to FTP server to test connecti...

Page 63: ...econdary backup E mail receiving address here You can leave this field blank if you only have one E mail address Authorization If your mail server requires authorization check this box Note Please consult your E mail server s administrator to know if you need to check this box Username Input the username in the corresponding field Password Input the password in the corresponding field Confirm Pass...

Page 64: ... Administrator can configure NVR and apply changes while user is only permitted to view video playback the recorded files Only 1 administrator is allowed while you can create more than one user account To access User Management menu click indicated button on the top of web interface The following screen will appear ...

Page 65: ...ou can input any description text here Password Input administrator s new password here Confirm Password Input administrator s new password again for confirmation Once you enter the administrator s new password click Edit button to save changes If the passwords in Password and Confirm Password fields are different you will receive an error message Account ...

Page 66: ...user from Account List first Account Input a new account name User Description Input any description text for this user here Password Input this user s password here Confirm Password Input this user s password again for confirmation When you finish click Add button to add a new user with the information you provided or click Reset to clear all texts in this page ...

Page 67: ...User Manual 67 2 12 Device Information Displays Network Video Recorder s current configuration To access Device Information menu click indicated button on the top of web interface The following screen will appear ...

Page 68: ...two tabs in this page General and Log General Displays the current network time device information in this page Log Displays the Network Video Recorder s usage log All major changes or modifications made to this NVR will be recorded here ...

Page 69: ...ge you can click 1 First page Final page Jumps to first final page of log 2 Previous Next Jumps to previous or next page of log 3 Clean Refresh Removes the logs refresh the generated logs list 4 Download Downloads the generated log file ...

Page 70: ... Indicator USB Indicator Recording Mode Continuous Manual Schedule Motion Detection Alarm event Yes Snapshot Yes Recording Frame Rate 120 fps at H 264 Export File Format AVI Recording Search Date Time based Playback Play Pause Stop Fast Forward PTZ Control Yes Event Handling Motion System Event Trigger Action Email FTP Log Yes Remote Management Yes Supported Protocols IPV4 ARP TCP UDP ICMP DHCP NT...

Page 71: ...ave your time Scenario Solution Can t connect to NVR 1 Please check the IP address of NVR again 2 Please make sure the network cable is correctly connected to your local area network 3 Please make sure power cable is correctly connected to NVR 4 Please make sure NVR is switched on the LED lights on front panel or NVR will light up No IP camera found 1 Auto search function only works on IP cameras ...

Page 72: ... bit rate and bandwidth or the same quality video at a lower bit rate PPPoE Point to Point Protocol over Ethernet Is a network protocol for encapsulating Point to Point Protocol PPP frames inside Ethernet frames TCP IP Transmission Control Protocol Internet Protocol TCP is used along with the Internet Protocol IP to transmit data as packets between computers over the network TCP is a connection or...

Page 73: ... computer network protocols that allow the automatic peer to peer detection of devices on the network Allows the discovery of UPnP enabled devices in a network environment RTSP Real Time Streaming protocol RTSP is a control protocol for Internet streaming of audio and video Mostly used for remote viewing of live or stored security camera video over the Internet RTSP can be considered as a remote c...

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