DG-BG4300N User Manual
provider too.
i. Try to use IP address instead of hostname. If you can use IP
address to communicate with a remote server, but can’t use
hostname, please check DNS settings.
I can’t locate my router by
my wireless client
a. ‘Broadcast ESSID’ set to off?
b. Both the antennas are secure.
c. Are you too far from your router? Try to get closer.
d. Please remember that you have to input ESSID on your wireless
client manually, if ESSID broadcast is disabled.
File download is very slow
or breaks frequently
a. Are you using QoS function? Try to disable it and try again.
b. Internet is slow sometimes, be patient.
c. Try to reset the router and see if the download speed improves.
d. Try to know what other clients do on your local network. If some
clients are transferring files of big size, other clients will get an
impression that Internet is slow.
e. If this has never happened before, call your Internet service
provider to know if there is something wrong with their network.
I can’t log onto web
management
interface:
password is wrong
a. Make sure you’re connecting to the correct IP address of the
router (Default IP: 192.168.1.1).
b. Password is case-
sensitive. Make sure ‘Caps lock’ is not on.
c. If you have forgotten the password, do a hard reset.
Router gets heated up
a. This is not a malfunction as long as you are able to touch the
router’s case.
b. If you smell something wrong or see smoke coming out from the
router or A/C power adapter, please disconnect the router and
A/C power adapter from the utility power (make sure it’s safe
before you’re doing this), and call your dealer of purchase for
help.
The date and time of all
event logs are wrong
a. Adjust the time zone in ‘System > Time Zone’ settings of the
router.
