Digimerge DHU500, Installation Manual

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Revision 1.0 55
Troubleshooting
SECTION 6
Problem:
The message “Can't display page is shown when failing to connect to DVR (when inputting the IP
Address or Domain Name in the Internet Explorer).
Check :
• Check the network connection
• Try connecting the DVR to a different port on the Router
• The DVR may not have the correct Network Settings. Refer to Technical Support.
Problem:
Cannot download the Active X Controls (when using Internet Explorer).
Check :
• Check that Windows XP Service Pack 2 is installed on the PC
• The DVR may not have the correct Network Settings. Refer to Technical Support.
Problem:
The Client Program is terminated with the error message "Unsupported OS version!".
Check :
• The client program only works on Window XP and Windows 2000. It does not support Windows
98, 98SE, or ME
Problem:
The Client Login box appears, and does not accept the User ID and Password.
Check :
• This happens when the User ID and Password are not correct. Check the exact ID and
Password on the DVR unit.