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If the device does not work properly, then please try the following:
After double checking the above condition, if there are still issue concerning,
then please contact product support at [email protected]
■ SSD can’
t be attached
• Please check if the SSD you are trying to connect is NVMe. Additionally,
check the orientation when inserting the SSD into the connector.
■ Not recognized on the PC
• If the LED is not on: There is no power. Please check that the USB cable
connection is correct.
• If the LED is on: If a new SSD is installed, then formatting is required. Please
check the operating manual of the OS and format it.
■ Transfer speed is slow
• When connected to a USB 2.0 port, the transfer speed is up to 480MB/s. For
higher speed, please connect to USB 3.1 or USB 3.0 port.
■ The device is running hot
• NVMe SSDs can be reach high temperatures in order to achieve high-speed
transfers. This product uses the entire case as a heatsink to dissipate the
heat of the SSD; it is normal to be warm during operation. When using this
product, be sure to use it on a level and stable surface and avoid contact with
the body.
Troubleshoot
