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FastPort User’s Guide

H-1

A p p e n d i x H

Technical Support Services

H.1 WWW and FTP Sites

Digi LAN division provides on-line technical support via WWW and our
FTP site. On-line access provides product information, firmware updates,
release notes, etc. To access:

• WWW=http://www.dgii.com

• FTP=ftp://ftp.milan.com (206.40.59.2)

H.2 Contacting Technical Support

• By Phone:

408/744-2751

• By Fax:

408/744-2771

• By email:

[email protected]

H.3 Expediting Technical Support Service

For faster service when calling technical support:

• Be in a position where the system and FastPort is accessible

• Know the type and versions of software you are using

• Know your hardware specs. (e.g., memory and disk space)

• Note any and all error messages

• Be specific about the problem(s)

H.4 Returning Procedures

1. Call technical support at 408/744-2751

2. Technical support engineers work with users to find the problem.

Summary of Contents for FastPort

Page 1: ... Printing on a UNIX Environment Click here Installing and Printing on an Apple Network Click here Print Management Features of FastPort Click here Resetting FastPort to Factory Defaults Click here Troubleshooting MS Windows Click here Troubleshooting NetWare Click here Troubleshooting UNIX Click here Troubleshooting AppleTalk Click here Upgrading Flash EEPROMS Click here Telnet NBMON and Serial Co...

Page 2: ...er or purchaser that each of its products and all components thereof will be free from defects in material and or workmanship for a period of five years from the original factory shipment date Any warranty hereunder is extended to the original consumer or purchaser and is not assignable Digi International makes no express or implied warranties including but not limited to any implied warranty of m...

Page 3: ... 5 Setting an IP Address Using the DHCP Manager 2 5 Using Digi s ACT to Assign an IP Address 2 7 Using Appletalk to Assign an IP Address 2 7 Using Digi s NetBIOS to Assign IP Address 2 8 About the Digi Utilities 2 8 Using The Digi Utilities 2 8 Verifying IP Address is Set Properly 2 10 Chapter 3 Installing and Printing in a MS Windows and IBM OS 2 Environment Printing From a NetBIOS Workstation 3 ...

Page 4: ... a New Print Server 4 5 Creating a New Printer 4 6 Creating a Print Queue 4 6 Connecting the print server to a Printer 4 6 Assigning a Print Queue to FastPort 4 7 Configuring in a Bindery and NDS Environment 4 8 Printing to FastPort 4 9 Printing Specific File Formats 4 9 Chapter 5 Installing and Printing on a UNIX Environment Introduction 5 1 Host Software Versus LPD 5 1 Digi Installation Software...

Page 5: ...e 6 4 Using Setup Defaults File 6 4 Using Setup Font List 6 5 Using Namer to Rename the FastPort Printer 6 6 Renaming FastPort Using Namer 6 6 Printing PostScript Binary Files 6 6 Selecting Binary PostScript Encoding 6 6 Bi directional Printing from Macintosh Systems 6 8 Issues Regarding Bi Directional Macintosh Printing 6 9 Chapter 7 Print Management Features of FastPort Managing Print Server 7 1...

Page 6: ...utosensing printer has trouble printing C 10 MS Windows jobs print with an extra page C 10 File server displays an Incomplete Packet error message C 10 Notification not Working if Created by PCONSOLE C 10 FastPort Console Messages C 10 Could not attach QUEUE1 C 10 Attaching queue QUEUE1 on server SERVER1 C 10 Read Configuration File C 10 Could not Read Configuration file from SERVER1 C 11 Trying t...

Page 7: ...Configuration Parameters Including G 2 E Display Set Ethernet Options G 2 F Flash Firmware Load Enable Disable G 2 I Display set IP Address G 3 L Limit monitor Network Access by Password G 3 N Network Protocols Menu G 3 Network Protocols Menu G 3 A AppleTalk Options G 3 M Microsoft Windows Print Services Options G 4 N Netware Options G 4 T TCP IP Sockets LPD RARP BOOTp TFTP Options G 5 TCP IP Menu...

Page 8: ...age Specific Information This document has the following information Instructions on how to physically set up FastPort Information on any add on device Specific features relating to the FastManage software This guide is unique to a specific FastPort FastPort User s Guide This document has the following The latest firmware information Software information for MS Windows Novell etc Configuration and...

Page 9: ...entions This document has certain notation conventions that make it easier to follow instructions and examples Table P 1 Notation Conventions Conventions Description Enter Brackets indicate a key to be pressed Courier bold This font indicates a system message command options or instructions to be implemented sign Use sign to indicate hold down one key and press another Italics Italics designate va...

Page 10: ...i directional Centronics parallel printing 1 2 Overview of FastPort Models Unless otherwise noted the instructions included in this document are generic to all models of FastPort including MIL 3100CX 10 Mbps one serial and one parallel port MIL 3200 series of FastPort 10 Mbps two serial and two parallel ports MIL 3400 series of PocketPort 10 Mbps one centronics type port MIL 3500X 4 16 Mbps Token ...

Page 11: ... tasks and responsibilities of a system administrator 1 4 First Time Users Do the following when setting up FastPort for the first time 1 Use the MIL 3XXX FastPort Hardware Uer Guide with FastManage Specific Information to physically install FastPort to the network included in the FastPort package a Connect the device to the printer s it will be servicing b Print a test page by putting the DIP swi...

Page 12: ...o the specific chapter in this document for the specific network operating system refer to the table of contents and continue installation 1 4 1 Print Server LEDs and Switches Consult the MIL 3XXX Hardware User s Guide for details on the LEDs and switches ...

Page 13: ...ing methods to assign the IP address Run the install script from the diskette UNIX Set a static ARP entry Make a telnet connection to port 2002 then set the IP address with UNIX workstation Use the ARP and telnet commands to set the IP address with MS Windows workstations Use RARP to set the address when the device powers up Use FastManage from a Windows system Use BOOTP or DHCP to set the address...

Page 14: ... the command prompt This sets static ARP arp s ether alpha 0 40 C8 0 1 2B no leading zeros RS 6000 b arp s alpha 0 40 C8 0 1 2B no leading zeros most UNIX systems arpbypass set alpha 0X00 0X40 0XC8 0X00 0X01 0X02 AT T NCR Note The assigned IP address must be on the same local subnet as UNIX 2 Set the switches to the telnet diagnostic mode and power cycle FastPort 3 Make a telnet connection to main...

Page 15: ...ed 5 Make a telnet connection to maintenance port 2002 Type telnet alpha 2002 If a connection is successful Connected to 204 23 13 4 Escape character is Vers 6 0 18 Datecode 10 23 98 Type S to see status Type to enter monitor 6 At the menu option Press I and then press return 7 Press Y for yes when asked to confirm the modification This address is now stored in the device s NVRAM 8 Reboot the devi...

Page 16: ...tc hosts file 2 Add a host name and hardware address on a single line A device named alpha with an address 192 115 2 1 enter 192 115 2 1 alpha Save the file 3 Create a bootptab in the etc directory To do this type hostname of FastPort ht 1 ha hardware addr ip ip addr 4 Start the BOOTP daemon by typing usr etc bootp 5 Power cycle FastPort It will broadcast the BOOTP packets obtain a response and th...

Page 17: ...s a client with a DHCP server Setup is not necessary After POST it sends out DHCP packages The server scrolls through a list of addresses allocated for clients and then assigns the first available number The IP address stays until power off or its lease expires The DHCP server must be on the same subnet as the client If not on the same subnet a helper is needed on the router 2 7 1 Setting an IP Ad...

Page 18: ...he reserved IP address print a test page Verify the MAC address from the test page 7 Do the following to set the IP address permanently a Verify that FastPort is responding with the new IP address by pinging the IP address reserved From a DOS prompt type ping xx xx xx xx and press return where xx xx xx xx is the IP address reserved b If ping is successful type telnet xx xx xx xx 2002 and press ret...

Page 19: ...exit and save the configurations a Select Reset Print Server in the Configure pull down window b Select the print server just configured This resets FastPort 7 Exit out of ACT and ping the server to verify the new IP address responds correctly FastPort is now ready for use on the IP network 2 9 Using Appletalk to Assign an IP Address Download the Setup Defaults file and the Apple Printer Utility f...

Page 20: ...BEUI stack Systems include Windows for Workgroups Windows 95 98 Windows NT and DOS LAN Manager clients The two utilities are SHOWPRN EXE Finds any FastPort s on the network NBMON EXE Allows users to configure FastPort These utilities require a NetBEUI stack to be installed on the client machine If not already done so install NetBEUI first before using either utility Copy the utilities to the local...

Page 21: ...following line nbmon exe FP0F0FBA Note If the d1 or d2 option was used with showprn exe you will need to type that d1 or d2 option on the nbmon exe command line as well If the connection is successful the following is displayed v 1 0 102 Press ESC to exit Ver 6 1 Build 18 Datecode 10 23 1998 18 50 Type S to see current status Type D to see current configuration Type to enter monitor Type A to abor...

Page 22: ...cond manner This indicates that FastPort now has an IP address set 2 11 Verifying IP Address is Set Properly To see if FastPort is up and running on the network use the ping command type ping hostname A message that the host is alive appears If there is a problem try using ping with the IP address ping ip address On some systems the ping command continuously displays 64 bytes from hostname 192 115...

Page 23: ...EUI protocol b The SMB or Windows Print and File client services are bound to the NetBEUI protocol This should have been done by default when the protocol was first installed onto the system 2 For Windows programs refer to Printing from Windows for Workgroups on page 2 Printing from Windows NT 3 5x on page 2 Printing from Windows 95 98 or Windows NT 4 x via SMB on page 3 This section describes how...

Page 24: ...astPort printer name e g FP042384 PARALLEL1 Or use the window labeled show shared printers on to browse the network When choosing to Browse the network a list of all the shared windows systems in the workgroup appears Double click on FastPort all its printer ports display 6 Double click on a printer port and that FastPort Printer name will be displayed in the path field above Workgroups is configu...

Page 25: ...e workgroup where FastPort is located 3 Double click on FastPort FastPort appears as FPXXXXXX where XXXXXX is the last six digits of the MAC address 4 Double click the port where the print job will go 5 The Do you want to create a printer on your local machine that prints to this device dialog box appears Click Yes on this dialog box Figure 3 1 FastPort Menu Select 6 When prompted select the drive...

Page 26: ... displays the following Shared resources at FP042384 Sharename Type Comment PARALLEL1 Print parallel port 1 ON LINE PARALLEL2 Print parallel port 2 OFF LINE SERIAL1 Print serial port 1 ON LINE SERIAL2 Print serial port 2 ON LINE The command was completed successfully Print Server Name FP042384 and share names PARALLEL1 are user configurable from the FastManage or NBMON tool both described in the c...

Page 27: ...t print command does not return until the job is printed not printing two jobs in a row the system is non spooling print jobs 3 1 6 2 Configuring Windows 95 NT to Mimic Spooling 1 From Start select Settings and then Printers to create a printer 2 Click once on the specific printer 3 From the File pull down menu select Properties 4 From the Properties menu select Details 5a Windows 95 From Details ...

Page 28: ...LPD printers To install Note Print a test page to find out the firmware version of FastPort 1 Load the TCP IP Protocol and Related Components software Do this only once for each system that uses LPD 2 Add the LPD printer to Windows NT 3 5 3 2 2 1 Installing LPD Support on Windows NT 3 5 1 Open the Control Panel and select the Network icon 2 Click the Add Software button 3 Select TCP IP Protocol an...

Page 29: ...the Name or address of host providing LPD field 9 Enter the queue name in the Name of printer on that machine field Type name in all lower case letters 10 Click OK 3 2 3 Printing from Windows NT 4 0 3 2 3 1 Installing Microsoft TCP IP Printing Services TCP IP is not a default service on NT but is required to print to FastPort via TCP IP Do the following to add TCP IP 1 From Start select Settings C...

Page 30: ...ill be printed and select Finish 3 2 4 Printing using a Third Party TCP LPR LPD Stack If the systems has a third party TCP IP stack use an LPR client LPR clients allow users to send print jobs to an LPR host FastPort acts as an LPR host Check your TCP IP documents to verify that LPR LPD can be used to print Most LPR clients require two values IP address of the FastPort Name of the remote printer I...

Page 31: ...Destination Directory 6 Enter a name of a directory to spool the jobs Default is c spool Click Browse to select another directory Digi recommends that the default directory C spool 7 Type in a name and a host name of the PC 8 Select a folder for the program items Figure 3 3 Select a Folder 9 The DigiLpr files are now copied to the system Reboot to start DigiLpr ...

Page 32: ... the list of Print Queues on the FastPort Note Digi recommends that you use the default queue raw_p1 The _p1 designates parallel port 1 If you are using a serial port on the print server the ending would be _s1 as in raw_s1 Figure 3 5 Essential Setup Information Menu 3 In the next field select the name for the printer port Digi recommends using a port name of six characters or less 4 Click once on...

Page 33: ...inter and click Next 5 In the next menu scroll down and select the appropriate printer If the designated printer came with an installation disk click Have Disk If the designated printer did not come with an installation disk see that printer s documentation for a compatible printer Figure 3 6 Select Printer Screen 6 Click the appropriate port for the printer and then click Next e g Figure 3 8 show...

Page 34: ...ash jobs If the workstation has a TFTP client open a session with FastPort s IP address and PUT a file from the station to FastPort FastPort will print jobs on its first parallel port example for NT tftp i x x x x PUT flash hex 3 5 Management Tools Used with NetBIOS and TCP IP This section focuses on network management utilities that are based on the NetBIOS NetBEUI and TCP IP protocol 3 5 1 FastM...

Page 35: ...endix C for installing and configuring ACT 3 Install FastPort in a 2 x or 3 x bindery mode steps includes a Creating a print server and print queue object on the NetWare server then attaching the two together b Creating a config file that describes the file server and print queue to service Store this file on the preferred server sys login milan directory as FPXXXXXX c Storing the name of the serv...

Page 36: ... Server Quick Configuration provides options when creating FastPort Information is stored in a configuration file called FPXXXXXX where XXXXXX are the last six digits of its address The file is stored in the LOGIN MILAN on the file server 1 Highlight Quick Configuration and press Enter The program displays the available FastPort systems 2 Use the arrow keys to select FastPort and press Enter 3 Hig...

Page 37: ...2 respectively 4 2 3 Adding Users to the Notify List with PCONSOLE 1 In PCONSOLE select the following sequence of options a Select Print Server Information and choose a print server b Select Print Server Configuration c Select Printer Configuration 2 From the configured printers list select Printer0 Configuration The Define Printer Type box appears 3 Select the printer description Defined elsewher...

Page 38: ...only one printer per NDS Server 7 Select New Print Queue and press Enter 8 Type in the name of a Queue The queue name is less than 256 characters including the context Default queues are serviced by the printer attached to FastPort s parallel port To force FastPort to service queues with the serial port the name must end with an S For a four port print server force it to service the queue with the...

Page 39: ...ree Name see Appendix C 4 3 2 Installing Print Server in NDS Using NWadmin The following procedures describe how to create a print server a new print queue using NWadmin 4 3 2 1 Creating a New Print Server 1 From the NetWare Tools menu select NWadmin Figure 4 1 Running NWadmin 2 Highlight the Organizational Unit where the Print Server Printer and Print Queue will be created 3 From the Object pull ...

Page 40: ... in the Print Queue Volume box 5 Type in the Print Queue Name and click Create Queue name and context is less than 256 characters All queues are serviced by the printer attached to FastPort s parallel port To force FastPort to service the queue with the serial port the queue name must end with an S For a 4 port FastPort force it to service the queue with the second parallel or second serial port a...

Page 41: ...nt Queue to FastPort 1 Double click the recently assigned printer Figure 4 3 Figure 4 3 Context Tree 2 In the next window click Assignments 3 In the Assignments menu click Add 4 When the Select Object menu appears select the print queue created and click OK 5 Click OK if this is correct The print queue to a printer is now assigned Now use ACT to set up a DS Tree Name and DS Context Name ...

Page 42: ...ddition users may modify the setting in FastPort called Preferred Server This refers to the Bindery File Server that holds the configuration file When servicing NDS queues FastPort must be configured with a context name and may be configured with a tree name This can be done with FastManage or ACT When configured for NDS FastPort does not use a config file It logs into the context where it was con...

Page 43: ...tPort will go through a list of servers and try to log in as print server FPXXXXXX If successful it gets the list of queues and attaches to them 4 5 Printing to FastPort Print to FastPort as if it were a Novell print server For example use Novell s CAPTURE command to capture a local PC port to the FastPort print queue For example assuming a host name of raisa on LPT 1 CAPTURE S raisa Q lp1 Or use ...

Page 44: ... utilities 4 Configure FastPort with a proper IP address refer to Chapter 2 for information on assigning an IP address 5 Refer to the section in this chapter for the specific type of installation LPR LPD or host software 5 2 Host Software Versus LPD There are two ways to install FastPort print server onto UNIX Both methods can print with UNIX print commands Direct LPD support Host software Direct ...

Page 45: ...al Printers Logical printers can be created with characteristics that print to the same printer To install a second printer 1 Run the install sh 2 At the Installation Options menu choose Option 2 3 Specify a second printer and answer the prompts as before 5 3 2 Installing on System V UNIX The install sh creates a dummy device adds a printer and starts the lpsched process To install System V 1 Run ...

Page 46: ...l or parallel port Type of banner page 5 3 3 Install Script on IBM RS 6000 Use the install sh to install FastPort on an IBM AIX system This modifies the etc gconfig file to add a printer entry and specifies using rembak for remote spooling To install 1 If not already done so load the install sh software 2 Type install sh to run the install script 3 Select a FastPort by its model number 4 Choose Op...

Page 47: ...t address of FastPort d UNIX system type e Enter monitor mode and press i to assign an IP address f Press r to issue a command to reset FastPort g Continue to step 7 to install the printer 7 At the main menu select Option 2 Install a printer or plotter The software prompts for a Whether to install host software or use direct LPD b Type of data sent to the printer pcl ps or ascii c Where the printe...

Page 48: ...is used by UNIX to tell FastPort which port to send a print job Some UNIX systems only support eight character names Printer Types Description raw Sends data with no header and no translation ascii Writes data as ASCII substitutes carriage return line feed pairs for the line feeds sent by UNIX and sends a text banner and a final form feed ascii_landscape Like ASCII but sets the printer in the land...

Page 49: ... Installation With LPD on a BSD UNIX System Note The following installs a printer named beta that is attached to a FastPort named alpha When installing LPD replace beta and alpha with your printer s name and host names respectively 1 Copy the following entry into your etc printcap file beta FastPort LPD printer lp mx 0 lf usr adm beta errs af usr adm beta acct sd usr spool beta rm alpha rp ascii N...

Page 50: ...his filter is designed to customize the data for a printer Enable LPD on System V systems by using SAM on HP UX admintool on Solaris or any other system admin tool For SCO UNIX refer to the readme lpd file in the SCO directory 1 Use lpshut command to shut down the printer usr lib lpshut 2 Add a line in this format to the etc lp systems file alpha x bsd 1 10 where alpha is the host name of the Fast...

Page 51: ...e using the command startsrc s qdaemon LPR and LP are now set to print to the device Note The qconfig file valid queue names rq may have the same names as used for printer types rp 5 5 Manual Installation Using Host SoftWare fpfilter Digi s host software is called fpfilter This program sends print jobs to printers connected to FastPort in two ways Command line options Printer options file fpconfig...

Page 52: ...s directory is not that of the users fpfilter is the spool directory m Send CR LFs for UNIX LFs D dir name Look in the dir name directory for the fpconfig file A a2ps filter Use the a2ps filter for ASCII to PostScript conversion d Send a Control D at the beginning end of a job PS printers only startfile file Send file before print job endfile file Send file after print job startstring str Send str...

Page 53: ...ng before the job endstring string Send string after the job CLASS hostname port list If printer is unavailable program tries to print to the FastPort port as listed left to right CLASS alpha p1 alpha p2 beta p beta s mail user name Sends E mail after the job is printed or in case of error errorfile filename Stores errors that occurred in filename program program Execute program after the job prin...

Page 54: ...0 dev alpha 3 Shut down the lp scheduler usr lib lpshut 4 Use usr lib lpadmin command to create a printer Use the local system admin tools to type the following usr lib lpadmin p printer name v device name m model where printer name is alpha device name is dev alpha and model is either standard or dumb in our example 5 Issue the following when adding postscript for Solaris lpadmin p printer name I...

Page 55: ...following on the line after the comments lines FILTER usr local milan fpfilter P fastport options Options field contains any option listed in Table 5 3 To use a printer config file use the D option with fpfilter followed by directory name containing the fpconfig file For example D usr local milan 6 Enable the printer and accept these print job commands enable printer name accept printer name 5 5 4...

Page 56: ... printing environment Install host on every host that prints to FastPort Install sh can be used to install a FastPort printer plotter using either host software or LPD support A sample install session is available in examples install doc directory Using Digi s host software fpfilter Note The following installs a printer named beta that is attached to a FastPort named alpha When installing LPD repl...

Page 57: ...he fpfilter program there Or change the path of the input filter if to point to any directory containing fpfilter Make sure that the directory containing fpfilter and fpfilter itself have at least access rights of 755 mkdir usr local Digi chmod 755 usr local cp fp usr local Digi chmod 755 usr local Digi fp 6 Create an options file called fpconfig in the spool directory specified by sd This file sh...

Page 58: ...ges and Accounting Information To print a banner page the install script must be told to print a banner It adds the command bannerfirst to the fpconfig file To configure an existing printer to send a banner remove the existing printer and run the installation script again Note The banner generating programs are supplied as is To print accounting info add the line acctg to the fpconfig file This ca...

Page 59: ...k Information Services NIS e g Host name fastport2 pr 2 Add the Internet address that the system admin assigned e g Internet Address 128 222 55 55 3 Add an alias optional Or press Enter to continue e g Alias List press Enter 4 Confirm the choices OK to perform operation yes Press Enter fastport2 pr has been added 5 Add an Ethernet address by modifying the local ethers database etc ethers or the NI...

Page 60: ... type e g DG model 6773 PS printer To view a list of valid printer types type and press Enter Printer type printer 80 PS b 5 Enter an input type For PostScript printers type PS Input types simple PS 6 Enter the interface script name Interface script termprinter fastport 7 Enter the name of the printer device For a list of attached devices check the file etc hosts or use sysadm to list the host nam...

Page 61: ...nter laser has been enabled 5 7 Additional UNIX Utilities Using pstext and NeWSprint ASCII files must be converted to PS format before being printed NeWSprint and Digi s pstext perform ASCII to PostScript conversion Pstext is located in the software disk in binary source code forms For NeWSprint information contact the Digi LAN technical support via our FTP site or by phone 5 8 Deleting Printers R...

Page 62: ...riter Printer 8 0 Support for Apple Namer and Apple Printer Utility Supports Aldus drivers and Plug and Play installation Support for a serial or centronics parallel port style printer Utilities for changing FastPort s default settings such as IP address font list serial and parallel port parameters Supports Adobe HP postscript binary encoding schemes AppleTalk configuration via ACT from NetWare s...

Page 63: ...el port is uni directional and FastPort has one way communication with the printer To correct this FastPort answers any queries from the Apple system on behalf of the printer see Bi directional Printing from Macintosh Systems on page 8 FastPort must have the appropriate info about the printer to answer the queries correctly Use Apple s utility to modify the parameters 6 2 Plug Play Operation Print...

Page 64: ... error 6 4 Using the Apple Printer Utility for Configuration 6 4 1 Using the Apple Printer Utility to Download a Config Files When an Apple and FastPort try to establish a printing session FastPort responds with queries on behalf of the printer Sometimes the values that respond are not correct Users can modify these values by using the Apple Printer utility to download config files FastPort holds ...

Page 65: ... 2 AppleTalk revision level Wait Times Wait time before reset 15 Wait time after reset 45 Note 200 max for both Amounts of time measured in multiples of five sec that FastPort waits after and before a reset is sent to the printer prior to printing the first print job Appear In the Chooser Yes Sense or No No Parallel printer always shows up in the Chooser regardless of whether there is a printer co...

Page 66: ...Parameters Stop bits 1 or 2 Number of stop bits required Type No Binary or Binary adobe or Binary hp Serial type is based on the traffic type and whether or not the port is handling Binary PostScript Speed 300 600 1200 4800 9600 19200 38400 Transmission speed in bps Parity Yes or No Use of parity bit checking Xon Yes or No Use of Xon Xoff for flow control Network Protocols Enabled Sockets Yes or N...

Page 67: ...en Advanced Utilities 2 Run Namer Icons appear for each installed printer type 3 Click on a LaserWriter icon FastPort appears 4 Select the printer you want to rename 5 Type in the new name and click Rename When done click the Quit button Note You can also rename printers using the LaserWriter Utility FastPort stores printer names in NVRAM until they are specifically change again even after restart...

Page 68: ...erial parallel the following printers appears in Chooser Alpha Alpha PS Binary Alpha S Alpha S PS Binary Note Only use the Namer utility to change regular names The name of the PS Binary printer does not need to be changed directly Before a standard Adobe PostScript Level 2 printer can be used with the binary encoding the following PostScript fragment may need to be downloaded to the printer as a ...

Page 69: ...pport using the Apple Printer utility 1 Copy the Apple Printer utility and setup defaults files from the diskette 2 Edit the setup defaults file by double clicking on the file 3 Within this file there is a section for each parallel port and separate parameters for each parallel port name time outs bi tronics enable In the section for the particular parallel port to be enabled modify the line that ...

Page 70: ...eries on that parallel port Check the printer s documentation to verify that it supports IEEE 1284 bi directional specification Some printing modes on certain FastPort models cannot support bi directional printing FastPort devices support 3 or more handshaking modes on the parallel port Users can modify these handshaking modes to speed up printing However with bi directional printing care must be ...

Page 71: ...ccur and direct them to Parallel port printer Serial port printer Dumb terminal Telnet session nbmon Information includes the start finish of a print job step by step boot procedure and why a printer failed 7 2 Serial Port Console Monitoring FastPort serial port can be used to configure the device while in a non networked mode 7 2 1 Enabling or Disabling the Console Monitor 1 Put all the front pan...

Page 72: ... that FastPort can be managed regardless of the type of system being connected Users can access FastPort to view store settings inside the device Or users may access it to do real time monitoring 7 3 1 Multi Protocol and SNMP Stations FastPort supports SNMP management over TCP IP IPX NetBIOS NetBEUI and AppleTalk network protocols FastPort supports MIB 2 IEEE parallel and serial MIBs and Digi s pr...

Page 73: ...tPort only responds to the current telnet session 7 Press R to exit The device will perform a soft reboot Users can telnet into the parallel serial devices by specifying port 2000 and 2010 par1 2011 par2 2012 par3 2020 and 2001 ser1 or 2021 ser2 on the command line Anything typed now appears on the printer 8 To exit press Control right bracket and type quit 7 3 2 3SYSLOG on FastPort To monitor and...

Page 74: ...an FPSTATUS binary on its UNIX portion of the diskette This is a UDP based utility that can get real time status and is commonly used in shell scripts fpstatus program supports Display of serial and parallel printer status Display of all currently printing jobs defined protocols fpstatus uses a UDP connection to communicate with FastPort For printer information use the fpstatus command fpstatus ho...

Page 75: ...pple Printer utility to change the settings permanently or enable Digi s bi directional printer port and talk directly to the printer Copy the Apple Printer utility and its set of download able files Modify the setup defaults file FastPort settings or setup printer info file LaserWriter 8 get info query data appropriately After modifying these files 1 Choose the FastPort 2 Run the Apple Printer Ut...

Page 76: ...n up a DOS shell on a NetBEUI machine 2 Run the showprn exe utility from the prompt A list of FastPorts on the local network appears 3 Once there is a device name run the nbmon utility as such nbmon fastport_name d Where the is a number between 0 7 and NetBEUI is running Once done a telnet like session is established This interface is almost identical to a serial telnet sessions Users may have pro...

Page 77: ... 4 seconds 3 Toggle switches D4 up and down quickly at least 10 times 4 Reset switches back into normal printing mode 5 Power cycle the unit A 2 Resetting by Console Option 1 Establish a serial telnet or NetBIOS console monitor to obtain the Options menu or Available Command menu 2 In the Options menu press Z option Z to reset the unit Note An option to reset the IP address appears Select to do so...

Page 78: ...t as a BrowseMaster For example a NetBIOS workstation is on a workgroup e g MyCompany and FastPort is now installed onto the network FastPort comes up and advertise itself in the default work group called workgroup When a user browses the network using Net View or Network Neighborhood applications he will not see FastPort or even see a workgroup called workgroup this is because there is not at lea...

Page 79: ... that have multiple NICs or multiple protocols loaded If a d1 switch was used with the showprn exe tool use it on the NBMON command line nbmon fpxxxxxx d1 If the IPX is loaded and running on a system running Windows 95 the check box for Send NetBIOS over IPX should not be checked Send NetBIOS over IPX is located in the Control Panel Network IPX Compatible Protocol screen Open up the Control Panel ...

Page 80: ...1 2 Features ACT runs on DOS 5 x and above PCs connected to NetWare 2 x 3 x and 4 x file servers Access privileges are identical to those of PCONSOLE ACT provides password security for print server control functions and a context sensitive help line Options include Resetting the print server Setting access passwords for the print server Adding deleting queues queue operators and users Adding delet...

Page 81: ...ress Enter Where Digi is the directory s name 2 From the utility driver copy the file ACT EXE onto the recently created directory From C Digi type copy a and press Enter C 1 5 Navigating in ACT From the appropriate directory e g c Digi enter ACT 1 Type ACT and press Enter 2 Select a device or a menu option by a Using arrow keys highlight an item and press Enter b Use a hot key usually the first le...

Page 82: ...Ware appears 2 Select the available printer A summary screen is displayed including IPX network node and FastPort NVRAM Options that can be modified Queue Scan Rate This sets the rate times per second that FastPort scans the Novell queues for print jobs Rates include 1 2 4 8 16 and 32 seconds NetWare Frame Type Options include Ethernet II IEEE 802 3 and Autosense 802 2 over 802 3 and 802 2 SNAP Co...

Page 83: ...ng of print queues C 2 1 4Example 1 A user wants the configuration file entry for the queue QUEUEP on server SIMBA to do the following 1 Put an HP LaserJet IIISI into PostScript mode 2 Send a Control D at the beginning and end of a print job 3 Send a PostScript banner page 4 Return the printer to PCL mode Table C 1 Special Print Options on Configure a Queue Option Print Options Description cd Cont...

Page 84: ...mode back to PCL 8 To complete the configuration select Send Control D and select PostScript from the choice Banner page C 2 1 5Example 2 The second queue on server SOAVE has a configuration file that puts an HP LaserJet into PCL mode sends the file without the banner b off and puts the printer back into PS mode In plain text form that looks like this SOAVE QUEUEP PS Parallel1 ss M 12345X PJL ente...

Page 85: ...CK for MIL 3200 and MIL 3400 This enables the DMA chip to drive the parallel port This works for printers that support ACK signals only Depending on the printer s speed this mode can more than double the throughput of FastPort AutoStrobe This enables a hardware timer to generate the strobe pulse on the parallel port Since Fast DMA is tied to ACK this can be used by printers that support the Busy s...

Page 86: ...hed printer The number of bytes printed on the parallel serial port and the protocol currently printing can also be viewed Figure C 2 Print Server Status Options C 4 Monitor Menu in ACT The Monitor menu Figure C 3 checks a selected FastPort and logs the console messages There are three submenus Select Print Server Begin Monitor and Monitor Log The Begin monitor selection initiates monitoring The F...

Page 87: ...ck the transceiver selection on the back of the unit Link illuminates green if there is a 10BASE T connection if not it will be orange Note After FastPort is rebooted it take a minutes for it to appear in ACT Force a frame type NetWare may be disabled Check the diagnostic test page C 5 3 FastPort fails POST after upgrading firmware This could be due to the relocation of the NVRAM Reset the unit to...

Page 88: ... frame type refer to NetWare Configuration C 5 6 FastPort does not print via serial port 1 Verify that the serial port of the printer and FastPort match 2 Check the serial cable 3 Verify that FastPort is attached to the queue 4 Check queue name C 5 7 No Form Feed is sent after the print job 1 Verify the capture options using the command capture show 2 Check whether the form feed option has been di...

Page 89: ...e type the server issues error messages for frames it does not understand Use the Advanced Configuration menu in ACT to set a specific frame type C 6 Notification not Working if Created by PCONSOLE Verify that the printer type is Defined Elsewhere and not any other type Select the Print Servers menu and change the settings in the Printers submenu C 7 FastPort Console Messages This section lists an...

Page 90: ... milan FPXXXXXX on SERVER1 FastPort is looking for the configuration file on file server SERVER1 C 8 5 No such object FAKEQ There is no queue named FAKEQ Verify it and the spelling of its queue name C 8 6 Failed to login to file server SERVER1 for server FAKEPS FastPort could not log into a nonexistent file server The print server has not been created in PCONSOLE This error may also occur if the u...

Page 91: ... for the unit and that the host software is loaded in the directory usr local digi D 2 1 No Lights on the Unit Check the power supply Change to 110 VAC for the USA D 2 2 ASCII Text File Prints as a Single Line UNIX does not send a carriage return and a line feed as line terminators but does send a line feed When printing ASCII text files from UNIX using host software on a BSD system 1 Go to the sp...

Page 92: ...port to 9600 baud no parity 8 data bits and 1 stop bit 5 Set both of the front panel switches down D1 and D2 6 Power cycle the unit A test page is printed Serial printing problems may be due to wrong cable usage Make sure that the unit s serial port setting match those in its attached printer D 2 5 NET LED flashes But User Cannot Print or Ping the Unit 1 Check the etc hosts file and see whether th...

Page 93: ...y D 3 UNIX Configuration Files D 3 1 Using fpfilter Configuration Files The fpfilter software acts as an input filter specified in the etc printcap file in BSD systems Since BSD does not allow command line options as part of an if entry there are two possible methods for specifying the options needed Create a fpconfig file that lists the options The installation script will do this when installing...

Page 94: ...gh a host named accounting The log file is usr adm alpha errs and the files are spooled in the directory usr spool alpha Alpha lf usr adm alpha errs lp rm accounting mx 0 rp ps sd usr spool alpha D 4 1 DHCP Troubleshooting If there is problems locating FastPort after it has acquired an address through DHCP Check to make sure FastPort is connected correctly and is powered on Check the LEDs on FastP...

Page 95: ...rrectly on the interface If the unit is having parallel flow control problems modify the flow control method see Using Setup Defaults File on page 6 4 E 1 3 Situation 1 Printing Over Ethertalk Using Driver 7 x The serial port fails when the user tries to print over EtherTalk using driver 7 x to LaserWriter printers For bi directional printing support across the serial interface for LaserWriter II ...

Page 96: ... and then issue the quit command to exit 5 Using the same options for connecting to the printer use the following PostScript code to test the mode change Helvetica findfont 14 scalefont setfont 30 500 moveto The Options number for the 25 pin port is show statusdict begin 25 sccbatch 10 string cvs show pop showpage end 6 Exit telnet E 1 4 Situation Two Setting Serial Port Options To set the serial ...

Page 97: ...uter 7 If the printer is in Bi directional mode Firmware revision 6 1 then enable bi directional printing on the FastPort or disable Advanced Functionality Bi directional printing on the printer Change in printer s software a Hook up to the printer directly b Print one job or change on printer s keypad 8 The printer is set to parallel serial mode that the user is using or it is auto sensing Change...

Page 98: ...r Par LED illuminates lights but nothing prints then repeat steps 7 8 and 9 in section E 2 Make sure the modes are compatible 1 When printing to plotters on the parallel ports where only the first file prints during batch jobs increase wait times to 60 seconds for Before Reset and After Reset 2 If printing PS and the print job enters the printer s memory but does not get pushed out make sure the s...

Page 99: ...out AppleTalk is enabled FastPort s default Phase II is what the AppleTalk network is running FastPort is showing up in the AppleTalk Zone especially if when using a router For bi directional printer enable bi directional printing on the FastPort or disable Advanced Functionality Bi directional printing on the printer To do this a Change it through the printer s software b Hook up the printer dire...

Page 100: ... do this a Change it through the printer s software b Hook up the printer direct c Print one job or change on printer s keypad When using a serial printer a Make sure the serial port is enabled in the Chooser b Verify the parallel serial port is set to the FastPort s active port or the printer s port is autosensing c Use a serial cable with more than three pins d Make sure communications parameter...

Page 101: ...TX or 3500 files folder Using Apple to print ASCII from a print server a Double click on SetUp Printer Info file b Change to Postscript Printer no 4 Double click on SetUp Defaults file 5 Change the following in the parallel port 1 or 2 or serial port 1 or 2 a Show in Chooser Yes b Before Reset Delay 60 c After Reset Delay 60 Note Steps b and c may slow down printing 6 Click on File and Save As 7 C...

Page 102: ...t Download Postscript File 21 Click on SetUp Defaults file Open and Save A message saying no output to printer appears rewrite files or printing is bad If Cancel or Replace appears select Replace 22 To conclude select Apple Chooser LaserWriter Driver 7 8 and print the appropriate Setup file to a FastPort s par1 parallel queue 23 Ignore any message about inability to print to a spooler The followin...

Page 103: ...interruption occurs during upgrade the firmware bank may become corrupted FastPort does not work and or the flash is rejected when the checksum is determined invalid You may need to purchase a new EEPROM for corrupted firmware banks if it cannot be recovered See section F 1 1 to recover FastPort from a failed upload F 2 Recovering from a Failed Upload If the upgrade fails FastPort either remains a...

Page 104: ...switch D4 Up if it is Down vice versa b Power cycle FastPort Unit reboots on the alternate bank If it still fails contact Digi s LAN tech support When powered up the unit boots up on its alternate bank If the device fails to recover notify Digi s LAN technical support F 2 1 Completing the Upload Except for the MIL 3400X all versions of FastPort holds two firmware images After upgrade the new image...

Page 105: ...se this to compare the old version to the new Copy This Image into Other Bank Updates the alternate bank with the new main bank when you are satisfied with the new image making the images identical To revert to an old firmware version use the Restart Running Image in Other Bank command Display Flash Chip Information Use this to view the make and model of the two flash EEPROMS F 4 Troubleshooting T...

Page 106: ...h firmware load enable disable H Displays help menu I Display set IP Address L Limit monitor Network access by password N Network Protocols menu P Display set parallel port parms and status R Reset the FastPort S Display set serial port parms Z Reset nvram to factory defaults Print ASCII test page Print Postscript test page G 2 C Configure Console for status monitoring Console options 1 Off 2 Seri...

Page 107: ...ity Flow 9600 8 1 None Xon Xoff Serial port 2 config Baud Data Stop Parity Flow 9600 8 1 None Xon Xoff type N in monitor to view the network protocol parameters G 4 E Display Set Ethernet Options Note Aux port is now set in the sockets section of the Network protocols menu Link test is currently enabled Link test 1 disabled 2 enabled enter don t change continue Link test is now enabled G 5 F Flash...

Page 108: ...tor password security currently Off Monitor Security 1 Off 2 On New Password enter don t change continue G 8 N Network Protocols Menu G 8 1 Network Protocols Menu A AppleTalk options H HP DLC options M Microsoft Windows print services options N NetWare options S SNMP options T TCP IP sockets LPD RARP BOOTP TFTP options X Return to Main Menu G 8 1 1 A AppleTalk Options AppleTalk enabled AppleTalk P...

Page 109: ...000B0B ser2 PostScript binary disabled Modify yes or no y or n n G 8 1 2 M Microsoft Windows Print Services Options Microsoft Windows print services options Microsoft Windows print services enabled Workgroup Domain WORKGROUP Machine Name FP000B0B Services PARALLEL1 Description parallel port 1 Services SERIAL1 Description serial port 1 Services PARALLEL2 Description parallel port 2 Services SERIAL2...

Page 110: ...menu options E Engine options IP address RARP BOOTP etc S Socket Options L LPD Options X Exit E TCP IP engine options IP address 0 0 0 0 RARP Enabled BOOTP Enabled BOOTP request interval 2 hours Subnet Mask 0 0 0 0 Default Router 0 0 0 0 Syslog Host 0 0 0 0 Syslog Priority 2 Modify yes or no y or n n G 8 1 4 1TCP IP Menu Options S Socket Options TCP Sockets fpfilter options TCP Sockets fpfilter en...

Page 111: ...s or no y or n n TCP IP menu options X Exit G 9 P Display Set Parallel Port Parms and Status G 9 1 Display Set for MIL 3200FTX Select port 1 Parallel 1 2 Parallel 2 enter don t change continue Parallel port 1 status ON LINE PAPER ERROR Current Parallel port 1 config mode setup strobe us console test page Standard 2 7 PostScript Parallel port mode 1 Standard 2 Fifo ACK 3 Fifo BUSY enter don t chang...

Page 112: ...ault 3 max 16 Number of us strobe delay default 3 max 16 Parallel console test page 1 PostScript 2 Ascii text enter don t change continue New Parallel port config mode setup us strobe us console test page Fast DMA 3 3 PostScript Select parallel console test page type 1 PostScript 2 Ascii text enter don t change continue New Parallel port 1 config mode setup strobe us console test page Standard 2 7...

Page 113: ...rityFlow 9600 8 1 None Xon Xoff Modify yes or no y or n n G 11Z Reset NVRAM to Factory Defaults Also reset IP address yes or no y or n n nvram reset to factory defaults G 12 Print ASCII Test Page Select port 1 Serial 1 2 Serial 2 3 Parallel 1 4 Parallel 2 enter don t change continue G 13 Print PostScript Test Page Select port 1 Parallel 1 2 Parallel 2 enter don t change continue ...

Page 114: ...cal Support By Phone 408 744 2751 By Fax 408 744 2771 By email sun tech dgii com H 3 Expediting Technical Support Service For faster service when calling technical support Be in a position where the system and FastPort is accessible Know the type and versions of software you are using Know your hardware specs e g memory and disk space Note any and all error messages Be specific about the problem s...

Page 115: ...browser FTP to 206 40 59 2 This is also called muffly or ftp ftp milan com Drivers and installation tips are located in pub fastport software and pub fastport faq H 6 UNIX Binary Files Available The following UNIX binaries are available on the FTP site pub fastport software unix Always check the FTP site for previous and latest compiles These files contain the host software fpfilter and other prin...

Page 116: ...hp9k7c9x tar HP UX 9 05 on HP9000 RISC sys 715 hp9k8c01 tar HP UX 10 10 on HP9000 RISC sys 800 hp9k8c02 tar HP UX 10 20 on HP9000 RISC sys 800 hp9k8c90_fpf332 tar HP UX 9 04 on HP9000 RISC sys E45 800 hp9k8c9x tar HP UX 9 x on HP9000 RISC sys 800 H50 hp9k8cpa tar HP UX 10 2 on HP9000 RISC sys 800 w PA8000 hp9k_810 tar HP UX on HP9000 RISC sys 810 hp9k_835 tar HP UX on HP9000 RISC sys 835 hp9k_887 ...

Page 117: ...sys uni6k550_fpf332 tar Unisys 6000 550 SVR4 unisys6k tar Unisys 6000 486x2 SVR4 H 7 Support Documents Available The following documents are currently available as readme files on the ftp pub fastport docs The ftp site is constantly updated File Name Description pub fastport docs assignip act txt assigning ip address using the ACT software utility apple txt assigning ip address from macintosh envi...

Page 118: ... BSD Systems banner txt Generating banners on BSD UNIX bsd txt How to install FastPort on BSD UNIX diskunix txt Instruct for extracting install script from disk image fpconfig txt using fpconfig to define fpfilter options on BSD fpfilter txt list of fpfilter Binaries compiled on latest OS fpm_news txt Using fpmulti with Sun NewsPrint fpm_sun5 txt Using fpmulti to print on Solaris 2 X fpmulti txt F...

Page 119: ...Windows 95 98 win_smb txt Printing to FastPort via Windows Native SMB windowsnt nt35lpr txt lpr lpd printing from Windows NT 3 5 nt40lpr txt lpr lpd printing from Windows NT 4 0 ntapple txt printing from windows NT using appletalk nthpdlc txt Printing from Windows NT using HP DLC protocol win_smb txt Printing to FastPort via Windows Native SMB ...

Page 120: ... Centronics 6 1 Configuration Bindery and NDS Environment 4 8 Macintosh 6 8 NDS Environment 4 3 Configuring a Queue C 4 Control D 5 5 C 4 C 5 C 10 Control T 5 10 D Defaults A 1 Deleting Printers 5 18 DHCP 2 1 Support 2 5 Diagnostic Config Commands G 1 DOS and OS 2 3 5 Dumb terminal 7 1 E Enabling Console Monitor 7 1 Endstring 5 11 EtherTalk Features 6 1 F FAKEQ C 11 Fast DMA C 6 FastManage package...

Page 121: ... 4 2 4 4 C 1 C 11 Notify List 4 3 Plug and Play installation 6 1 PostScript Binary Files 6 6 Code E 2 Power supply C 8 Print queues options C 4 Print Server Configuration C 5 Printcap 5 15 Printer Communications 6 2 Printer Options File 5 9 Printing BSD 5 15 FastPort 4 9 From the DigiLpr Program 3 8 From Windows NT 3 5x 3 6 Using a 3rd Party TCP LPR LPD Stack 3 8 Pstext 5 18 Q QUEUE1 C 10 Quick Se...

Page 122: ...ERVER1 for server FAKEPS C 11 Situation 2 E 2 SYS login milan fpxxxxxx C 11 Unit does not login to Novell server C 8 Unit does not login to the file server C 9 Unit does not print via serial port C 9 Unit does not show up in ACT C 8 Unit fails POST C 8 U UNIX 5 2 5 5 5 7 5 11 Binary Files Available H 2 BSD 5 4 5 5 7 4 Use ACK C 6 Userlist command C 9 W Windows 95 3 3 Windows NT 3 2 3 3 3 6 3 7 3 1...

Page 123: ...1299 Orleans Drive Sunnyvale CA 94089 Part Number 90000065 Rev C Printed in the USA ...

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