DIEBOLD NIXDORF BEETLE /iSCAN EASY, User Manual, Page: 50 / 120

BEETLE /iSCAN EASY User Manual
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Other problems
Error indications are made up of the error code and the process code.
The error code provides information on what kind of an error and where it has occurred. The
process codes indicates during which process the error has occurred.
Error codes are shown on the operator display.
Error code Process code
X X X X + X X X
The following table lists the first four digits of the error message, i.e. the error code. These
errors can occur besides the problems mentioned above. Each error is explained and a
recommendation given for eliminating it.
After each elimination of an error the device has to be turned off and on again
leading to an automatic reset of the device.
Error
code
Section / error Cause and remedy
0001-
0020
Motor malfunction Banknote or object blocks the transport path. Remove the banknote
or the object. Switch the device off and on. If the problem persists,
notify Service.
0101-
0103
Jammed banknotes Banknote or object blocks the transport path. Remove the banknote
or the object. Switch the device off and on.
If the problem persists, notify Service.
0201-
0212
Paper jam between
sensors
0301-
0304
Unpredicted covering of
photosensor
0501
0502
0503
0504
Device door:
Collection cassette
Drum module 3
Drum module 1 / 2
Transport path cover
The respective device door is not closed. Close the device door.
Switch the device off and on.
If the problem persists, notify Service.
1001-
1103
Transport error Jammed banknotes or objects. Remove the banknote or the object.
Switch the device off and on. If the problem persists, notify Service.
2001-
2006
Photosensor error Jammed banknotes or objects. Remove the banknote or the object.
Switch the device off and on.
If the problem persists, notify Service.
2101-
2106
2201-
2206
2301-
2306
2401-
2408
2501-
2506