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For non-warranty returns, Buyer is responsible for two-way freight costs, including any duty
and taxes. If shipment consists of returns that are both warranty and non-warranty, the
shipment will be considered as non-warranty.
DiCon will not accept Buyer generated debit memos.
All
international return shipments to DiCon, including packaging and airway bill, must be
marked "Goods made in the United States; enter as American Goods Returned ('AGR')"
and state the reason for the return to the United States. DiCon will refuse all returns that are
not properly documented. All risks of any such refused shipment are the sole responsibility
of Buyer.
International returns should be sent via Federal Express, UPS or DHL. International
returns may be processed using DiCon's brokerage: EWI Inc. 305 Harbor Way, South San
Francisco, CA 94080. Contact Harvey Louis at TEL: (650)794-1388, FAX: (650)794-1389.
If one of these carriers or DiCon's broker is not used, DiCon may invoice Buyer for any
additional costs including duty and taxes.
Reverse Engineering / Confidentiality
Buyer shall not reverse engineer, decompile, disassemble, modify, reproduce or copy any
products or any software within any products. Buyer shall not analyze or identify the
chemical composition or the physical characteristics of any products. B u y e r shall not
furnish DiCon specifications to any other person
Software License
DiCon does not transfer ownership of software contained in any products. DiCon grants to
Buyer a perpetual non-exclusive license to use software in the operation of the product in
which it is contained. This license is transferable only with the transfer of ownership of the
product.
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