Diagraph PA/4000, Service Manual, Page: 98 / 213

PA/4000 User’s Manual
Section 10, Troubleshooting
Page 3
Possible Cause: Ribbon or label roll may be bad.
ACTION: Change ribbon or label roll.
Problem: Printer skips every other label
Possible Cause: Line is moving too fast for selected print speed.
ACTION: Select new print speed with your labeling software package.
Problem: Printer continues to run after ribbon has run out.
Possible Cause: Transfer menu select item in the hand-held terminal is
set to OFF.
ACTION: Set transfer to ON via the hand-held terminal.
Problem: The print engine is feeding out blank labels.
Blank labels can be the result of a label problem, a ribbon problem or a
software problem.
Possible Cause: The ribbon is loaded incorrectly.
ACTION: Compare the path of the ribbon with the path shown on the label
inside the print engine housing.
Possible Cause: Wrong ribbon is loaded
ACTION: Different print engines have different ribbon requirements. Make sure
that the ribbon loaded in your print engine is compatible. Check the
print engine manual or call Diagraph at 1-800-526-2531.
Possible Cause: Failed true type font and/or graphic download.
ACTION: Check both the manual for your label-formatting software and the
print engine manual. Verify parameters, reset and try again.
Possible Cause: Low darkness setting
ACTION: 1. Check the Performance Series
TM
or other label-formatting
software manual for appropriate label darkness settings.
2. Check the Hand-Held terminal darkness setting. See
Section.5.2.
Possible Cause: Blank label format downloaded.
ACTION: Check the Performance Series
TM
or other software manual for label
formatting procedures.
Possible Cause: The ribbon and the label are incompatible
ACTION: Unsatisfactory printing occurs when the print engine has been set for
direct-thermal printing but has been loaded with labels that require a