8.6 Transmitter Errors
Device
What you see
Problem
What you do
Smart
Device
Transmitter not
working
Sensor session
automatically
stopped
No sensor
glucose readings
displayed
Contact
Technical
Support to report issue.
Start
checking
BG value
using BG meter.
App:
Tap
OK to clear Alert.
Receiver:
Press
Select to clear.
Will not re-alert once
cleared.
Order
new transmitter.
Receiver
Smart
Device
Pairing Failed
Check Transmitter SN in
display device is correct.
If wrong:
Stop
sensor session.
Re-Enter
correct
transmitter SN.
App:
Menu > Trans SN>
Enter
correct SN
Receiver:
Settings >Trans SN
>
Enter
correct SN
If correct:
Call Tech Support.
Receiver
Dexcom G5 Mobile CGM System Quick Start Guide
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Summary of Contents for G5 Mobile
Page 1: ...Quick Start Guide CONTINUOUS GLUCOSE MONITORING SYSTEM ...
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