eoshealth IN TOUCH Owner'S Manual Download

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TOUCH™

BLOOD

GLUCOSE

MONITORING

SYSTEM

OWNER’S

MANUAL

V1.6

Summary of Contents for IN TOUCH

Page 1: ...1 IN TOUCH BLOOD GLUCOSE MONITORING SYSTEM OWNER S MANUAL V1 6 ...

Page 2: ... Strip Information 15 Lancing Device 16 Control Solution 18 Chapter 4 Getting Started 19 Turning On and Setting up your In Touch 19 Your In Touch Monitor 22 The Display Screen 24 Chapter 5 Checking Your Blood Glucose 25 Before Testing 25 Safety Tips 25 How To Test 26 Mealtime Tags 31 Feeling 32 Changing Your Selections 34 If Data Transmission Is Unsuccessful 36 Chapter 6 What Do Your Results Mean ...

Page 3: ...g In 57 Dashboard 58 More Detail 58 Chapter 11 Checking your In Touch 60 The Control Solution Test 60 Using Control Solution 61 Control Solution Troubleshooting 65 Important Tips 66 Chapter 12 Maintenance 68 Cleaning 68 Battery 69 Storing Your In Touch Test Strips 71 Chapter 13 Settings Options 73 Help 73 Airplane Mode 73 Activity Monitor Settings 75 Reminders 76 Calibrate Control 76 About 78 Chap...

Page 4: ...hapter 16 Warranty and Compliance 86 Limitations On Warranty 86 For Warranty Service 87 FCC Interference Statement 87 FCC Caution 88 FCC Radiation Exposure Statement 88 Privacy Policy 88 US Patent No 7 935 307 8 066 640 6 837 976 6 942 770 and other US and foreign patents pending In Touch is a trademark of EosHealth Inc Copyright 2013 EosHealth Inc 09 10 2013 v1 1 ...

Page 5: ... you lead a healthier life This user guide has important information on your new system and how it works Please read it carefully before using In Touch it will help you make the most of your new In Touch Your In Touch Your In Touch is easy to use It has a color touch screen display which will show your blood glucose view trends share with your healthcare team and view and retrieve personalized mes...

Page 6: ... receive personalized advice to help you your coach and your healthcare professional to manage your diabetes It even lets you know when you are running out of test strips and need to reorder But remember In Touch is not intended to provide automated treatment guidance or decisions nor is it a substitute for your professional healthcare provider It s a guide and a helper Register Your In Touch Befo...

Page 7: ...Staying Safe Please take a moment to read through this important safety information Remember this is a medical device and it needs to be treated with respect The In Touch Blood Glucose Monitoring System and lancing device must only be used by one person For safety reasons do not share it with anyone including your family members Many parts of your device come into contact with your blood Kit parts...

Page 8: ... manual apply to all blood glucose monitors and are supported by the American Association of Diabetes Educators AADE the American Diabetes Association ADA the US Food and Drug Administration FDA and the Advanced Medical Technology Association AdvaMed If this device is used in a manner not specified by the manufacturer the protection provided by it against hazards may be impaired The In Touch Gluco...

Page 9: ...this user manual These are NOTES helpful information for day to day use CAUTIONS important tips on protecting your glucometer WARNINGS crucial information that will help you use your glucometer safely and crucial information about the risks of receiving inaccurate readings ...

Page 10: ... be used alternately only when blood glucose level is not changing rapidly The In Touch Blood Glucose Monitoring System is a handheld device that is composed of a blood glucose meter pedometer and GSM cellular radio The In Touch Blood Blood Glucose Monitoring System makes use of its GSM radio to transmit glucometer and pedometer data back to a server and receive information for display in response...

Page 11: ...m and palm For In Vitro Diagnostic Use Your In Touch Blood Glucose Monitoring System measures the glucose in your blood and also measures your level of physical activity Think of it like a health coach who can help you feel your best You can use In Touch at home or in clinical settings to help you with the management and treatment of your diabetes Please note that this device is not intended to be...

Page 12: ...rts Keep it out of the reach of small children and pets 2 If you have hypoglycemia unawareness a blood glucose monitor is critical to your care Since any monitor may fail break or be misplaced you should always have a backup monitor 3 Blood samples and blood products are potential sources of hepatitis and other infectious diseases Handle all parts of your device with care Wear gloves when performi...

Page 13: ...If you experience symptoms that are not consistent with your blood glucose test results and you have followed all the instructions described in this User s Guide consult your doctor or healthcare professional immediately It is always better to be safe ...

Page 14: ...blood glucose monitoring conditions the charge should last for several weeks You will also find the following In Touch blood glucose test strips 10 Lancing device and lancets Control Normal solution 1 bottle Quick Start Guide AC charger and USB cord Warranty card Carrying case or a coupon to redeem one of your choice Glucose Test Strips The In Touch Glucose Test Strips are designed for use with yo...

Page 15: ...nly a very small blood volume 0 6 µL for glucose and automatically draw blood into the test area of the strip They can be handled with clean dry hands without affecting the readings They are very convenient whether you test at home or on the go Important Blood Glucose Test Strip Information Please remember Use only In Touch Blood Glucose Test Strips when testing for glucose Remove the test strip f...

Page 16: ... may cause inaccurate results Test strips should only be stored for 3 months after opening Discard any remaining test strips after this date Do not tamper with the test strips WARNING The test strip vials and packaging contain small parts Keep away from children and pets Lancing Device The diagram below shows your lancing device This is the part of the In Touch which takes the sample To use it you...

Page 17: ...selection window The lancing device offers five levels 1 for soft skin 2 3 for average skin and 4 5 for thick or calloused skin 6 Pull back on the lancing device until it comes to a stop The cocking mechanism will return to its original position upon release 7 Place the lancing device firmly against your finger and press the release button to obtain a blood sample The lancet will return to its ori...

Page 18: ...s a fixed amount of glucose It is used to calibrate your In Touch and makes sure your readings are accurate You can also use this solution to practice taking readings or to check that you are following the correct testing procedure without using your own blood If the monitor reading is within the control solution s acceptable range the meter is working correctly ...

Page 19: ...very little to set up and use your monitor It will partially charge but your check to make sure that the battery is at least 50 full before using it for the first time To check the battery status look at the battery gauge icon in the top left of your screen and the bars within the icon ...

Page 20: ...e and date are set automatically no matter where you are and are shown at the top of the Home screen If you are traveling In Touch will set your monitor s time to the time zone that you are in so that your measurements will be sent with right time stamp Having the correct time and date of each blood test result is important because it helps you and your healthcare professional understand your bloo...

Page 21: ...e to you for roaming or wireless connections CAUTION Always handle your In Touch with care Dropping the unit or exposing it to water for example may damage the sensitive monitoring equipment inside If you are packing away your unit for an extended period of time protect it from moisture prolonged direct sunlight and extreme temperatures Look after it and it will keep looking after you ...

Page 22: ...22 Your In Touch Monitor 1 On Off button 2 Color touch display screen 3 Test strip port 4 USB charging port ...

Page 23: ...23 5 Wireless signal indicator 6 Battery charge indicator ...

Page 24: ...e 3 Battery level and charging state 4 Check your blood glucose level 5 Trends for information on your performance 6 Messages you should check 7 Settings for making sure your device works perfectly 8 Team to send your information to My Coach MyMD MyFamily MyMobile ...

Page 25: ... blood This minimizes pain Safety Tips Follow the cleaning and disinfecting instructions for the meter and lancing device to prevent the risk of blood borne pathogens The meter and lancing device are intended for a single user and should never be shared Wash your hands with soap and warm water then dry thoroughly Alternatively use alcohol pads to clean the area to be tested and dry it thoroughly a...

Page 26: ... the meter will go to sleep when not being used Power on and wake up the In Touch by pressing the ON OFF button on the right side of the meter or by tapping the Check Test icon on the Home screen When the power comes on you will see ...

Page 27: ...u to apply a blood sample The last blood glucose value and the current steps calories are displayed at the bottom of the screen You can cancel the test at any time NOTE If the strip is removed before you start the test the screen will go blank and return to the Home screen NOTE If a test is not performed after inserting the test strip the device will wait indefinitely until the strip is removed or...

Page 28: ...e finger to form a drop of blood Touch the end of the test strip to the blood drop until the test strip is full While test is in progress a helpful tip or personal message appears When you have finished reading the message your results will appear and a beeper will sound if enabled You will be asked to remove the strip The test can be cancelled at any time by either removing the strip or pressing ...

Page 29: ...en in 5 seconds The results will show the blood glucose value and the amount it has increased or decreased from the last time you tested While you are waiting for your results a personalized health tip will appear instead of the usual boring countdown ...

Page 30: ...lations where applicable NOTE If the error screen appears it is most likely due to the sample being too small The sample has to fill most of the well channel in the white part of the testing strip WARNING Your lancing device is for personal use only DO NOT share it with others Sharing the lancing device or lancets can transmit serious infections To avoid accidents do not store used lancets in the ...

Page 31: ...rmation as follows Mealtime Tags The first screen that appears is the Mealtime screen Select by tapping the button and selecting the meal at which the blood glucose was taken Once you have selected the meal it will be highlighted If you selected any of the After meals the Add Carbs will be highlighted By tapping Add Carbs a keypad will appear where you can add the carbs for that meal The numbers w...

Page 32: ...e below or on your In TouchTM in settings you can log both your Carbs and your Insulin dose Immediately following your results the screen will show Add Carbs Meds which will take you to a screen where you can add your mealtime Carbs and Insulin dose by pressing Carbs or Insulin at the top of the display The keypad will let you type in your records for Carbs and Insulin Feeling Sometimes you may wa...

Page 33: ... display screen your website will give you additional opportunities to add notes If you are feeling fine for example just tap to record this as part of the data that is automatically recorded in your logbook and transmitted to your health account These notes can be helpful for both you and your healthcare provider to understand any patterns that might arise with mealtimes medications exercise or o...

Page 34: ...back and change your previous selections by pressing the Back button and re selecting from the quick add menus 13 If the reading is high or low or if there is another issue you may be prompted to test again 14 Your results and tags can be found in your health account within a minute from there you can send data directly to your coach or healthcare team 15 You can also view your results online at w...

Page 35: ...35 16 When your results have been successfully transmitted you will receive a tip or personal message from your coach or healthcare team ...

Page 36: ...sult in unreliable transmission or reception of your data The signal strength indicator is located at the top of the In Touch screen If the device cannot communicate with your secure health portal the following message will appear No data connection data will be stored and transmitted as soon as a secure connection is detected ...

Page 37: ...plays the blood glucose on its screen just like any other glucose meter The results will also be stored in the memory and can be reviewed in the Trends section IMPORTANT If your blood glucose level is above 600 mg dL or below 20 mg dL re check your blood glucose immediately using a new test strip DO NOT re check on your palm or forearm but using your fingertips If you still receive the same value ...

Page 38: ...dL before meals and 70 to 140 mg dL after meals Blood Sugar Test results greater than 250 mg dL may mean high blood sugar hyperglycemia Test results lower than 60 mg dL may mean low blood sugar hypoglycemia High Or Low Readings If your In Touch displays results that are more than 250 mg dL or below 50 mg dL AND you feel ill treat your diabetes according to your doctor s instructions If your In Tou...

Page 39: ...ion 4 Wash your hands dry thoroughly and test again using your fingertip If you still get a high or low reading you should contact your doctor References American Diabetes Association Standards of Medical Care in Diabetes 2008 Diabetes Care 2008 31 S12 S54 ...

Page 40: ...ing significantly by requiring only 0 6 µL of blood sample How To Test 1 Select the forearm test site in the highlighted area as shown in the diagram below or alternatively select the palm heel or palm side test site 2 Attach the clear cap to the lancing device Press and hold the lancing device FIRMLY against the forearm or palm 3 Continue to hold FIRMLY and press the release button to lance the a...

Page 41: ...g when you test your finger If the sample looks clear pink or light in color retest with a fingertip sample 7 Your blood glucose test result is displayed on the screen and stored Limitations Considerations Some people check their blood glucose at sites other than the finger because it is generally less painful However there are circumstances when these other sites can give different results to the...

Page 42: ...ur blood glucose may be changing rapidly e g after a meal after taking insulin or during or after exercise If you are unaware of symptoms when your blood glucose is low hypoglycemic If your forearm results do not match the way you feel In this case recheck using your finger or palm Forearm Checking Might Not Be Appropriate If you are ill If you are under extra stress If you routinely have widely f...

Page 43: ...our results Tap the Trends icon on the home screen Under Trends you can view your Logbooks Mealtime Values Trends Patterns Statistics and Activity You can also get a Snapshot Summary of health from your secure personal health account Your personal health results and some helpful personalized advice based on your readings can be found in your personal health account at www InTouch eoshealth com ...

Page 44: ...ent 7 day values will appear first To get more detail you can tap on the Day button to display an expanded view for the selected day The apple indicates whether it is before whole or after a meal eaten Mealtime Values To get a Quick View of the mealtime values In Touch will display blood glucose values and trends for Breakfast Lunch Dinner or Bedtime Snack in tabular or graphic form for each of th...

Page 45: ... for a period of up to 30 days High or low values are highlighted in red and those intermediate or borderline values in yellow Carbs and additional Notes e g Feelings will be displayed in these tables Tapping on the Day button in the far left hand column will display an expanded view of the Mealtime Logbook ...

Page 46: ...age variability and percentage of your blood glucose values within your set targets You can view for ALL B L D Breakfast Lunch and Dinner and whether before apple or after eaten apple Tapping the B L or D at the top of the bar displays the breakdown for that mealtime and shows an average over 7 14 30 or 90 days to identify any trends ...

Page 47: ...47 It is also possible to view your High or Low values in total or at specific mealtimes together with other notes to see if there are patterns that affect your blood glucose level ...

Page 48: ...ies you burned to your personal health account Your results for the week can be displayed by tapping the Activity button Like your blood glucose results your activity results are displayed by the week You can tap on the day to get an expanded view as well as the steps for that day Daily Steps ...

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Page 50: ...h will provide an updated 30 day snapshot of your health metrics including blood glucose glucose goals running Hb1Ac Variance how much your blood glucose value fluctuates in the 30 day period Steps and Net Calories gained or lost ...

Page 51: ...es tap the Message icon on the Home page Messages include reminders health tips and important communications from your health team You can retrieve messages placed in your account from your health team your coach or your doctor One of the innovative features of In touch is that you will be notified when you are close to running out of blood glucose strips We make it easy when you are about 5 days ...

Page 52: ...ay stocked up Team In TouchTM can send your results directly to your Team your health coach MD family mobile phone or email By simply tapping MyCoach or MyMD your personal health record will be faxed or emailed to the number or address you provided when you registered For example if you tap MyMobile your 30 90 and 120 day summary will be sent to your mobile phone as a text message or email ...

Page 53: ...53 MyCoach By tapping the MyCoach icon you can send your results directly to your coach and set up a coaching session MyMD ...

Page 54: ...4 By selecting MyMD you can share your results with your MD If you have placed your doctor s fax number when you registered or on the website the results will be automatically transmitted to that number ...

Page 55: ...you to select a member of your family with whom you want to share your results They will get your results by text on their mobile phone email or by a telephone call You and they can choose how they want to best get your results This is ideal for checking up on kids who are in school so that mom and dad don t have to call the school to get the results You can choose when and how to share the inform...

Page 56: ...ile phone for easy viewing NOTE When the monitor memory is full 500 test results the oldest resultwill be deleted from the on board memory You won t lose any data because In TouchTM will confirm that the oldest result is already logged in your secure Web health account ...

Page 57: ...rmation are stored securely in your online health account and can be viewed by visiting https www eoshealth com intouch Logging In You will need to enter your User ID usually your email address and the personal identification number PIN you specified when you first registered ...

Page 58: ... days you can also create a printout The Dashboard shows you at a glance your average blood glucose level within your chosen timeframe your highest and lowest levels how many strips you have used and how well you are sticking to your testing routine More Detail Clicking on the dropdown lists also lets you see When you will need to reorder more test strips ...

Page 59: ...cose readings Meal patterns and stats Trends Averages Your In Touch messages Your online health account also has pages where you can see all your data and filter it if required change your clinical settings change your profile details and access In Touch support ...

Page 60: ...When you first get your monitor and then at least once a week Each time you open and begin using a new vial of glucose test strips If you leave the glucose test strip vial cap open for any length of time If the monitor is dropped damaged or exposed to liquids If you think your test results are inaccurate or if your test results are inconsistent with how you feel To check the performance of the mon...

Page 61: ... remaining solution after this date Store the control solution tightly closed at room temperature below 86 F 30 C Do not refrigerate or freeze the control solution Shake the control solution well before using it CAUTION The In TouchTM Glucose Control Solution ranges printed on the test strip vial and foil pouch are for the control solution only and are used to test the performance of the monitor a...

Page 62: ... Insert a strip into the meter NOTE If the strip is removed before you start the screen will go blank If a control is not performed within 2 minutes of inserting the strip the screen will go blank To check remove and replace the strip starting from Step 1 3 Shake the control solution vial Discard one drop before use Squeeze the second drop of control solution onto a clean hard dry surface i e the ...

Page 63: ...63 control cap 4 Go to the Settings section and select Calibrate Control ...

Page 64: ...rop of control solution 6 A quality control result is available on screen in 5 seconds for glucose 7 Compare the result on the display with the range printed on the strip vial or foil pouch If the result falls within the range your monitor and strips are working correctly ...

Page 65: ...t of range results may be caused by the following An error may have occurred when performing the control test Try another test and remember to follow the instructions carefully The control solution may have expired or may have been contaminated Check the expiration date on the control solution vial Control solution is only good for 3 months after opening Make sure the control solution vial is clos...

Page 66: ...of control solution or test strips will produce inaccurate results Always check the expiration date Do not use expired control solution Do not freeze Store the control solution closed and at room temperature Never touch the tip of the control solution bottle to the test strip this will contaminate all the remaining solution in the bottle NOTE If the control solution test result is outside the rang...

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Page 68: ...lsTM using the procedure below Liquids should not enter the test strip port 1 Dispense the DISPATCH Hospital Cleaner Disinfectant TowelsTM from its package or container 2 Clean the outside of the meter to remove any blood or dirt 3 Discard used towel in a sealed container where it will not be touched by others 4 Dispense a second DISPATCH Hospital Cleaner Disinfectant TowelsTM from its package or ...

Page 69: ...les or once the lifetime of the device 5 years has been reached whichever comes first Battery The monitor is powered by a rechargeable battery If this battery begins to lose charge a small icon will appear near the battery power icon in the upper left corner of the screen to warn that the monitor has sufficient charge for 20 more tests Continue with testing as usual the battery warning will remain...

Page 70: ...ll also show how In Touch is charging After 20 tests have been performed there will be insufficient battery charge to continue testing and the monitor will no longer operate If you notice significant reduction in the duration of your meter s operating time your meter may need replacing Please contact In Touch technical support at 888 666 4530 or e mail support com ...

Page 71: ...nge of 50 F to 104 F Store the test strips between 39 F and 86 F Do not freeze See the test strip instructions for more details Don t leave the meter in a place that is extremely hot or extremely cold e g anywhere near a heat source or in an extremely hot or cold car Do not expose the meter or test strips to high levels of humidity such as in the bathroom or kitchen Immediately close the bottle ca...

Page 72: ...will be void Only authorized service personnel can repair the monitor If you have any problems or questions turn your meter off and contact In Touch Inside the USA call Customer Service at 1 800 945 4355 Outside the USA contact your supplier Support is available Monday through Friday 9AM 5PM EST ...

Page 73: ...ve Help menu digital FAQs and an abbreviated User s Manual This means you can get help directly from your device wherever you are About The about menu contains important information about your In Touch device including the version number transmitting module ID number and the ...

Page 74: ...ansmit your readings while it is turned on This is useful if you are taking off or landing during a flight Your meter s clock will however continue to work properly in this mode and will reset when Airplane Mode is turned off You can still use In Touch just like any other glucose meter and when you access the cellular network your values will be automatically transmitted to your health account ...

Page 75: ...nd set it to Insulin Y N and your In Touch will prompt you should you wish to record your insulin dose at specific times Activity Monitor Settings These settings allow you to tailor your stride and step information as short medium or long strides This can help you get more accurate results which reflect your body shape ...

Page 76: ... a message waiting if enabled it also prompts you to carry out other steps using your monitor You can create up to three reminders to tell you when to check or take medications You can set the times by tapping the time and the AM or PM and also set the day of the week Calibrate Control This function allows you to test the meter and test strip functions using a control solution to make sure that th...

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Page 79: ... not inserted fully The battery is dead You have taken enough blood to sample Your In Touch has automatically turned itself off The test strip may be damaged Your In Touch may not be working properly Basic Troubleshooting 1 Insert the test strip correctly with the name and white tip facing up and out If you are still having issues with tests 2 Repeat the test with a new test strip ...

Page 80: ...d to be restarted Action to take Restart meter and contact In Touch support if the problem continues Turn your meter off before calling In Touch on 1 800 945 4355 Error Message Used Strip Inserted What it means Your test strip may be used or damaged Action to take Repeat the test with a new test strip Remember to add the sample only when you see the prompt on the display screen If you believe that...

Page 81: ...area that is between 50 F and 104 F IMPORTANT After receiving this error allow the meter to be at room temperature for at least 30 minutes before testing blood or control solution Communication Errors Error Message No data connection data will be stored What it means The meter cannot find a cellular connection Action to take See Communication Errors below If you are having trouble uploading your r...

Page 82: ...bars or less of wireless signal strength may result in unreliable transmission and reception of data Restart the meter Getting Support If you still can t resolve your problem turn your meter off and contact our In Touch technical support on 1 800 945 4355 support intouch eoshealth com ...

Page 83: ...dL Acceptable Hematocrit range 25 to 60 Length of Test 5 seconds Glu 10 seconds Ket Test Strip Volumes 0 6 µL Glu Operating Ranges Temperature 57 to 104 F 14 to 40 C Humidity 10 to 90 relative humidity Altitude up to 10 000 ft 3000 m Weight 2 65 oz 75 g Size 3 6x2 3x0 9 in 91 4x58 4x22 9 mm Monitor data storage 500 results Electrical Power Ratings Electrical Specifications 3 7V Li Polymer Battery ...

Page 84: ...rature range for the test strips 59 F to 86 F 15 C to 30 C The monitor operational temperature range 57 F to 104 F 14 C to 40 C The relative humidity range 10 to 90 non condensing Limitations The test strips give accurate results when the following limitations are observed The test strips should not be used to diagnose diabetes DKA or to test newborns Each test strip is for a single test only Do n...

Page 85: ...tor Extremes in humidity higher than 90 and lower than 10 may affect results The In Touch Test Strips are calibrated against plasma The anticoagulant sodium and lithium heparin may be used EDTA is not recommended for use with In TouchTM Test Strips Interferences for elevated levels of acetaminophen tolazamide uric acid bilirubin ephedrine and methyldopa may affect results Glucose test results may ...

Page 86: ...imitations This warranty is applicable only to the original purchaser This warranty does not apply to units which malfunction or are damaged due to obvious abuse misuse alteration neglect unauthorized maintenance or failure to operate meter in accordance with instructions We have no knowledge of the performance of the In Touch Monitor when used with test strips other than Nova Test Strips Therefor...

Page 87: ...n Using this equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by ...

Page 88: ...This equipment complies with FCC Radiation Exposure Limits for an uncontrolled environment This transmitter must not be co located with or operating in conjunction with any other antenna or transmitter Privacy Policy As the manufacturer of In Touch EosHealth is committed to using your personal information respon sibly and in compliance with the law We pledge that we will not share or sell your per...

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