DETEWE OpenCom 510, User Manual

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Introduction Call Queue
Queues can be combined with the
“forwarding,” “pickup” and “hunt
group” functions, for example, in or-
der to configure an attendant termi-
nal for an operator.
Activation of Queues
Queues can be activated per user
group. The default factory setting
of queues for the preset groups “Ad-
ministrators” and “Guests” is
off .
When using queues, it often makes
sense to activate call waiting protec-
tion. For this purpose, “Call waiting
protection” authorisation must be
allocated to the user group, and call
waiting protection must be acti-
vated on the terminal.
You should configure a new user
group (e.g. “Operators”) and activate
the authorisations “Call queue”, “Call
waiting protection” and, if neces-
sary, “Call forwarding”. If users be-
long to this group, a queue will be
activated automatically for all tele-
phone numbers assigned to them.
Call Forwarding
Forwarded calls of the forwarding
type “Immediately” and “On busy”
have priority over queues. The
queue of the forwarding telephone
is not used for forwarding calls in
this manner.
During the configuration of this type
of call forwarding, the contents of
the queue are
not transferred to the
target terminal. If there are still calls
in the queue when the call forward-
ing function is activated, these calls
can only be accepted on the source
terminal.
If a call is to be forwarded “After de-
lay”, it enters the queue. If the call
has not been answered before the
delay period expires, it will be for-
warded to the target terminal and
can then be answered there.
Pickup
The functions “Pickup” (from a
pickup group) and “Pickup selective”
can be used together with queues.
A user who accepts a call using
“Pickup” or “Pickup selective” picks
up the next call from the queue.
Hunt Groups
Hunt groups of the “parallel” type
are usually used together with
queues, with the queues of each tel-
ephone in the group being synchro-
nised to each other. When a call to
the number of the hunt group ar-
rives, the call enters all parallel
queues. If a call from one of the
queues is answered, it is removed
from all other parallel queues.