DETEWE DSL Speedweb OpenAttendant 205 User Manual Download Page 1 | Manualshive

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OpenAttendant

205

The Voice Portal Planning System

in the OpenCom 100

Communications System

User Guide

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Summary of Contents for DSL Speedweb OpenAttendant 205

Page 1: ...OpenAttendant 205 The Voice Portal Planning System in the OpenCom 100 Communications System User Guide ...

Page 2: ...penAttendant 205 and answer the main questions you may have If you require further technical sup port or information about other De TeWe products please refer to our website at www detewe de The category Home Office pro vides additional notes and tips on the product You can download the currentuser guidesand ifnecessary the software on to your PC from Downloads We wish you lots of pleasure using y...

Page 3: ... a Voice Portal 8 Recording and Editing Audio Files 9 Tips for Planning a Voice Portal 9 Backing Up Voice Portals 10 KDA Manager 11 Program Overview 11 Installing and Starting the Program 12 Installation procedure 12 Uninstalling the KDA Manager 12 Starting the KDA Manager 12 Appendix 13 CE Symbol 13 Declaration of Conformity 13 OpenAttendant Technical Data 14 Menu Template 15 ...

Page 4: ...2 ...

Page 5: ... in doing so make them accessible to a certain group of users This enables calls to be diverted to a mobile tele phone for certain customers or se lected customers might be con nected directly to top management for example Announcements or music can be im ported into the system using a a system telephone or b a PC The lat ter requires a conversion program which is included in the scope of de liver...

Page 6: ...irmation for the OpenAttendant program pack age with the transaction record the KDA Manager conversion program with which the audio files can be converted into the audio format supported by the OpenCom 100 supplied on the OpenCom 100 product CD ROM the OpenAttendant 205 The Voice Portal Planning System in the OpenCom 100 Communica tions System user guide sup plied as a PDF file on the OpenCom 100 ...

Page 7: ...s system DANGER High voltage in side the device Note If you use a memory card other than the one supplied by De TeWe DeTeWe will not accept any re sponsibility for the correct function ing of the OpenAttendant To install a memory card 1 Unplug the OpenCom 100 2 Open the OpenCom 100 enclo sure cover 3 In the case of an OpenCom 105 110 120 Remove the module cover CAUTION Make sure you protect yourse...

Page 8: ...e case of an OpenCom 105 110 120 Inserting a compact flash card OpenCom 130 5 In the case of an OpenCom 105 110 120 Replace the module cover OpenCom 110 and OpenCom 120 Slide the locka blehooks atthelower endofthe cover into the recesses of the connector panel module Press the module cover firmly until the top lockable hooks 1 and 2 lock into place OpenCom 105 Slidethe clips A to D over the retain...

Page 9: ...om 100 in the Configurator s System Info Versions menu Internet access to generate the release key on the DeTeWe licensing server using these de tails 2 You can find notes on how to proceed when generating the release key in the licence confir mation 3 In the Configurator s SYS Configuration Add ons menu enter the release key for the OpenAttendant program package This activates the pack age Then s...

Page 10: ...nds you want to use in the voice portal are saved in audio files on the OpenCom 100 memory card You assign these au dio files to the menus of a voice por tal The OpenAttendant is not supplied with any systems menus or audio files Therefore proceed as follows when configuring it for the first time 1 In the Audio menu load the au dio files you will need or record these see also Recording and Ed itin...

Page 11: ...es for these audio files Tips for Planning a Voice Portal If callers are not familiar with your voice portal they must navigate through the menus and using your user guidance attempt to reach their call destination obtain infor mation or reach a person for exam ple The following guidelines should help you in designing voice portals which callers will have no difficulty using Keep it brief and clea...

Page 12: ...ve configured or changed a voice portal you should save the current configuration in the SYS Configuration Data backup menu Further information on back ing up data can be found in the OpenCom 100 online help Backing up used audio files The audio files used in a voice portal are saved on the installed memory card If you have to re format the memory card all the data saved on it including the saved ...

Page 13: ...sintheKDA Managerand save these immediately to a suitable file format Note A 10 second 726 audio file requires about 40 kbytes of space on the memory card a 10 second 711 audio file requires about 80kbytes To avoid using the memory capacity un necessarily keep the generated audio files as short as possible Detailed instructions on how to gen erate and convert audio files can be found in the KDA Ma...

Page 14: ...nstructions given by the installation wizard for all other installation steps Uninstalling the KDA Manager Before installing a new KDA Manager program version you must first uninstall the old version 1 In the Installer subdirectory call up the setup exe file The KDA Manager uninstall wiz ard is launched 2 Follow the instructions given by this wizard for all other steps Starting the KDA Manager 1 I...

Page 15: ...mity with the technical guidelines for operating safety and electromagne tic compatibility valid at the time of licensing Declaration of Conformity OpenAttendant conforms with the requirements of the EU directive 99 5 EC The declarations of conformity can be viewed in the Internet at http www detewe de ...

Page 16: ...enCom 110 OpenCom 120 300 OpenCom 130 300 Recording time OpenCom 105 OpenCom 110 OpenCom 120 4 minutes per 1 MB of free memory OpenCom 130 2 minutes per 1 MB of free memory Number of voice channels 4 can be used simultaneously Structure memory card OpenCom 105 OpenCom 110 OpenCom 120 multimedia flash card of OpenVoice 32 MB or 64 MB OpenCom 130 compact flash card of Open Voice Power supply via Ope...

Page 17: ...e Action Reaction Keys 0 9 and error timeout Play audio file Which one PIN max 4 digits Which one Play audio file Clear down terminate con nection Extension Connect to exchange Connect to phone number Telephone number Connect to voice box Telephone number Menu back Jump to menu Menu name Repeat menu Menu fast rewind 5 sec Menu fast forward 5 sec ...

Page 18: ...16 Menu Template Appendix Notes ...

Page 19: ......

Page 20: ...K DeTeWe Ltd 1 Frogmore Road Hemel Hempstead Herts HP3 9TG WWW http www detewe co uk Other countries DeTeWe AG Co Zeughofstrasse 1 D 10997 Berlin Germany WWW http www detewe de Subject to changes As of 07 2003 ...

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