4. Why doesn’t the touchscreen work?
•
Touchscreen will only work on devices that have been designed to
receive touchscreen signal. For example
-
MacBooks cannot receive
touchscreen inputs. Other devices that are not already touchscreen
enabled will also not be able to receive input touchscreen signal. If your
connected laptop is not already touchscreen compatible, Desklab will not
be touchscreen compatible.
•
Desklab
'
s mini HDMI input does not output touchscreen signal. You will
need to connect your device via USB
-
C and potentially power your
monitor via another USB
-
C port if your device does not output sufficient
power for the touchscreen to work.
•
Many mobile devices do not have touchscreen input signal for external
monitors. Some devices such as Huawei Mate have been designed to take
touchscreen input.
5. Desklab display isn’t working
when a USB-C cable is connected.
Make sure that your device is on the list of supported devices and that the
USB
-
C port on your device is a full
-
featured USB
-
C port. If the USB
-
C port
on your device is only capable of charging, then it cannot support video
transfer to Desklab.
6. The speakers aren’t working.
Check to see if the display is set to
“
Silent
”
and make sure the volume is
turned up. Go to Volume Settings to set up Desklab
’
s audio.
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