THANK YOU
FOR CHOOSING US!
11. My monitor keeps shutting off without warning.
•
The monitor will shut down when its power supply is low. Make sure the
device that powers Desklab has sufficient power.
•
Some laptops and devices will have a lower power output if it is low on
battery. It is also common for some devices to have a defective output
port that does not give a consistent or sufficient power level, which may
result in the screen turning on and off unexpectedly. We recommend
powering the Desklab via a power plug if this continues happening with
your device.
•
Check if the signal source (your phone, computer, console, etc.) went
into sleep mode. Desklab will turn off automatically if the signal source
goes to sleep for more than 15 seconds. This is done to preserve the
power of your device.
12. My stylus is not working on the Desklab.
•
The Desklab is compatible with any capacitive stylus. However, your
connected device may not be touchscreen compatible. See FAQ #1.
•
Touchscreen function is only enabled when connecting
to your device via USB-C (configuration A and B) as the
HDMI connection does not output touch signal.
•
Most PCs and laptops do not output 5V, 4A power and
will not provide sufficient charge to power the UHD model
without additional external power. Some standard
chargers will also not output sufficient power for the UHD.
Please look for 5V, 4A (20 Watts) on your charger if your
UHD monitor is not powering on.
•
Not all mobile devices output signal and may not be able
to work with the Desklab. See the FAQ for more informa
-
tion.
•
If your touchscreen or display does not work with any of
these configurations, please consult the FAQ at the end of
the manual.
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