Troubleshooting (FAQ)
1. My screen does not turn
on or I'm seeing a black / blank screen
Please try plugging it into a power source with the power adapter (UHD
version) or using the USB
-
C cable provided. Please do not use generic
USB
-
C cables since not all cables are made equal. Some generic cables
might not to be able to power the monitor or provide image output to the
monitor.
2. Audio is playing from my Desklab
screen instead of my laptop or headphones
Please go into the audio
/
volume settings on your computer and switch
output back to your laptop or headphones.
3. Why isn't my mobile device / tablet
connected to the tablet?
•
Some phone brands, by design, do not output any display signal.
Unfortunately, this means you will not be able to connect the your
smartphone to your Desklab. However, you can use devices like the
Chromecast, Amazon Fire Stick, or any other media player attachments to
connect wirelessly with your Desklab.
•
For Apple tablets and smartphones, you will need to use a special
Lightning
-
to
-
HDMI adapter available on our site due to Apple
'
s limitations.
•
Make sure you
'
re also providing enough power to the monitor (5V, 2A
for FHD 1080p model and 5V, 4A for UHD 4K model). Many tablets and
mobile devices do not output sufficient power to turn on the monitor.
Please power by connecting the Desklab to a charger or another device.
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