49-2000791 Rev. 4
25
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Excessive smoking
during broiling
Food too close to burner element.
Lower the rack position of the food.
Oven door will not open
after a clean cycle
Oven too hot.
Allow the oven to cool below locking temperature.
Oven not clean after a
clean cycle
Oven controls improperly set.
See the Cleaning the Oven section.
Oven was heavily soiled.
Clean up heavy spillovers before starting the clean
cycle. Heavily soiled ovens may need to self-clean
again or for a longer period of time.
“F— and a number or
letter” are displayed on
LCD screen
You have a function error code.
Press
Dismiss
on the LCD screen. Allow the oven to
cool for one hour. Put the oven back into operation.
If the function code repeats.
Disconnect all power to the oven for at least 30
seconds and then reconnect power. If the function
error code repeats, call for service.
LCD is not functioning
properly
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set.
See the Cooking Modes or Settings section to
ensure proper use. Ensure unit is updated to the
most recent software update.
LCD screen is locked.
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Unlock
icon. If
this does not correct the issue, cycle power at the
circuit breaker and ensure unit is updated to the
most recent software update.
LCD is faulty.
Cycle power at the circuit breaker and ensure unit is
updated to the most recent software update. If issue
persists, call service to assess the issue.
Power outage, clock
resets
Power outage or surge
Reset the clock. If the oven was in use, you must
reset it by pressing
Cancel
, setting the clock and
resetting any cooking function.
“Burning” or “oily” odor
emitting from the vent
This is normal in a new oven and will disappear in
time.
To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the Cleaning the Oven
section.
Strong odor
An odor from the insulation around the inside of
the oven is normal for the first few times the oven
is used.
This is temporary and will go away after several
uses or a self-clean cycle.
Fan noise
A cooling fan may automatically turn on.
This is normal. The cooling fan will turn on to cool
internal parts. It may run for up to 1-1/2 hours after
the oven is turned off.
My oven door glass
appears to be "tinted" or
have a "rainbow" color.
Is this defective?
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barrier to reflect the heat back into the oven to
prevent heat loss and keep the outer door cool
while baking.
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may see this tint or rainbow color.
Sometimes the oven
takes longer to preheat
to the same temperature
Cookware or food in oven
The cookware or food in the oven will cause the
oven to take longer to preheat. Remove items to
reduce preheat time.
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Adding more racks to the oven will cause the oven
to take longer to preheat. Remove some racks.
Different cooking modes
The different cooking modes use different preheat
methods to heat the oven for the specific cooking
mode. Some modes will take longer than others (i.e.
convection bake multi).
Oven will not work
remotely
Router issues, no wireless signal, etc.
For assistance with oven wireless network
connectivity, please call 1-800-220-6899.
Oven is not connected.
Oven camera image is not
clear
Oven door glass is dirty
Follow directions in Cleaning the Oven section to
properly clean oven door glass.
No image on oven camera
app
Camera cable unplugged
Check to make sure camera cable is plugged into
bottom of door.
Troubleshooting tips ...
Before you call for service
