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124868-01A
16
TROUbLEShOOTING
Continued
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
Pilot lights but flame goes
out when control knob is
released.
1. Gas control knob not fully
pressed in.
2. Gas control knob not pressed
in long enough.
3. Equipment shutoff valve not
fully open.
4. Pilot flame not touching ther
-
mocouple, which allows ther
-
mocouple to cool, causing
pilot flame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
pilot
5. Thermocouple connection
loose at control valve.
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in gas control knob
fully.
2. After pilot lights, keep gas
control knob pressed in 30
seconds.
3. Fully open equipment shutoff
valve.
4. A) Contact local natural or
propane/LP gas company
B) Clean pilot (see
Cleaning
and Maintenance,
page 13)
or replace pilot assembly.
5. Hand tighten until snug, then
tighten 1/4 turn more.
6. Replace pilot assembly.
7. Replace control valve.
Delayed ignition burner.
1. Manifold pressure is too
low.
2. Burner porting or orifice
clogged.
3. Orifice misaligned.
4. Air shutter setting incorrect.
1. Contact local propane/LP or
natural gas company.
2. Clean burner (see
Cleaning
and Maintenance
, page 13)
or replace burner orifice.
3. Straighten alignment.
4. Set air shutter to correct
opening (see
Specifications
,
page 14).
Burner backfiring during
combustion.
1. Burner orifice is clogged or
damaged.
2. Damaged burner.
3. Gas regulator defective.
1. Clean burner (see
Cleaning
and Maintenance
, page 13)
or replace burner orifice.
2. Replace damaged burner.
3. Replace gas control.
Slight smoke or odor during
initial operation.
1. Residues from manufacturing
processes and logs curing.
1. Problem will stop after a few
hours of operation.
Heater produces a whistling
noise when burner is lit.
1. Turning gas control knob to HI
position when burner is cold.
2. Air in gas line.
3. Dirty or partially clogged
burner orifice.
1. Turn gas control knob to LO
position and let warm up for a
minute.
2. Operate burner until air is
removed from line. Have gas
line checked by local propane/
LP or natural gas company.
3. Clean burner (see
Cleaning
and Maintenance
, page 13)
or replace burner orifice.
Fireplace produces a click
-
ing/ticking noise just after
burners are lit or shut off.
1. Metal expanding while heat
-
ing or contracting while
cooling.
1. This is normal. If noise is
excessive, contact qualified
service person.
