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111924-01B

For more information, visit www.desatech.com

For more information, visit www.desatech.com

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TROUBLESHOOTING

TROUBLESHOOTING

The two most common causes of a malfunctioning gas appliance are:

1. Loose wiring connections

2. Construction debris clogging the pilot and/or gas control valve filter

OBSERVED PROBLEM

Ignitor will not spark or pilot will not light

Pilot will not stay lit

No gas to burner, although wall switch and
valve are set to the ON position

Frequent pilot outage

POSSIBLE CAUSE

1. No gas supply, or shutoff valve is OFF

2. Air in gas line

3. Construction debris clogging pilot orifice

4. Low gas pressure

5. Kinked pilot line

6. Control valve knob is not opening

7. No power to unit or the ignition module

or power transformer is bad

8. Vent damper not fully open

1. Loose wiring on ignitor wire to ignition

module and/or poor ground to ignition
module

2. Pilot flame too low to sense

1. Wall switch wires defective or too long

1. Pilot flame may be too low, causing

safety pilot to “drop out”

2. Improper venting or excessive blockage

REMEDY

1. Check to see if you have gas supply and

that equipment shutoff valve is opened

2. Repeat lighting procedure several times

to purge all air out of lines. If after re-
peated attempts appliance does not light,
call for qualified service and repair.

3. Remove debris and dirt, inspect and

clean any other possible obstructions

4. Contact your gas supplier to check

pressure

5. Have a qualified technician replace pi-

lot line

6. Replace control valve (Refer to Replace-

ment Parts, page 29)

7. Check that main power is on and that all

wire connections are made correctly to
the ignition model (see Wiring Diagram,
page 23). Check for 24 VAC at the sec-
ondary side of the transformer. If 24
VAC is present, and the module does not
oporate, have the module replaced oth-
erwise have the transformer replaced.

8. Open vent damper until fully locked in

OPEN position

1. Check wiring connection. Refer to wir-

ing diagram (see Wiring Diagram, page
23) and/or check ground wire to igni-
tion module

2. Clean and adjust pilot burner and check

gas supply and inlet pressure to unit

Note:

 Have a qualified technician replace

pilot assembly if broken or corroded

1. Check electrical connections

1. Clean and adjust pilot flame for maximum

flame impingement on thermopile

2. Have the vent system inspected, includ-

ing the termination cap. Remove any
restriction or obstruction

Note:

 For additional help, visit DESA’s

technical service web site at

www.desatech.com

.

Note:

  Before troubleshooting the system,

make sure the gas shutoff valve is ON.

  WARNING: Turn off heater

and let cool before servicing. Only
a qualified service person should
service and repair heater.

 CAUTION: Never use a wire,

needle, or similar object to
clean pilot. This can damage
pilot unit.

Summary of Contents for K36EN Series

Page 1: ...ion service or maintenance can cause injury orpropertydamage Refertothis manual for correct installation and operational procedures For assistance or additional infor mation consult a qualified in staller service agency or the gas supplier This appliance may be installed in an aftermarket permanently located manufactured mobile home where not prohibited by state or local codes This appliance is on...

Page 2: ...ing system Itbringsinfreshairforcombustionthroughtheouterpipeand combustion gases are exhausted through the inner pipe If the glass door assembly and venting pipe are not properly seated connected and sealed carbon monoxide leakage spillage can occur Carbon Monoxide Poisoning Early signs of carbon monoxide poisoning resemble the flu with headaches dizziness or nausea If you have these signs the fi...

Page 3: ...2 Do not use this fireplace to cook food or burn paper or other objects 13 Do not use any solid fuels wood coal paper cardboard etc in this fireplace Use only the gas type indicated on fireplace nameplate 14 This appliance when installed must be electrically grounded in accordance with local codes or in the absence of local codes with the National Electrical Code ANSI NFPA 70 or the Ca nadian Elec...

Page 4: ...g the location of your fireplace follow these rules Do not connect this fireplace venting to a chimney flue serving a separate solid fuel burning fireplace or appliance Due to high temperatures do not locate this fireplace in high traf fic areas windy or drafty areas or near furniture or draperies Proper clearances must be maintained If your fireplace is to be installed directly on carpeting vinyl...

Page 5: ...mbustible mantels may discolor PRE INSTALLATION PREPARATION Continued NOTICE This fireplace is intended for use as supple mental heat Use this fireplace along with your pri mary heating system Do not install this fireplace as your primary heat source If you have a central heat ing system you may run system s circulating blower while using fireplace This will help circulate the heat throughout the ...

Page 6: ...inlet 72 inches 182 9cm minimum L clearance above paved side walk or a paved driveway located on public property 84 inches 213 3cm minimum M clearance under veranda porch deck 12 inches 30 5cm minimum N clearance above a roof shall extend a minimum of 24 inches 61cm above the highest point when it passes through the roof surface and any other obstruction within a horizontal distance of 18 inches 4...

Page 7: ...ting ceilings or attic spaces Install horizontal venting with a 1 4 rise for every 12 of run toward the termination VENTING INSTALLATION INSTRUCTIONS NOTICE Read these instructions completely be fore attempting installation WARNING Read all instructions completely and thoroughly before attempting installation Failure to do so could result in serious injury property damage or loss of life NOTICE Fa...

Page 8: ...ush pipe sections together and twist one section clockwise approxi mately one quarter turn until the sections are fully locked see Figure 8 Note Horizontal runs of vent must be sup ported every three feet Use wall straps for this purpose 3 Use a 45 elbow to connect venting system to fireplace flue col lar The elbow is designed to be twist locked onto the flue collar as described in step 2 IMPORTAN...

Page 9: ...e edge of stand off Position the standoff cap assembly in the center of the 10 3 4 square hole and attach to exterior wall with wood screws provided see Figure 11 The siding standoff must sit flush against the exterior fascia material 7 Combustible ExteriorWall Only Slide the wall firestop over the vent pipe before connecting horizontal run to vent cap see Figure 12 8 Carefully move fireplace with...

Page 10: ...figure includes a chart with critical minimum and maximum dimensions which MUST be met IMPORTANT Rememberthatahorizontalrunofventingmust have a 1 4 rise for every 12 of run toward the termination Figure 13 Typical Horizontal Termination Cap Mounting with Additional Siding Standoff Installed Siding Standoff Screws High Wind Termination Apply Mastic to Outside Edge of Standoff Exterior Wall with Vin...

Page 11: ...ontallythroughwall over 12 horizontal pipe Basement installation where one foot clearance from ground to termination is possible SNORKEL TERMINATION INSTALLATION Recommended Applications Installations requiring a vertical rise on building exterior Any installation using snorkel termination to achieve one foot above ground Snorkel terminations are available for installations requiring a vertical ri...

Page 12: ...ING INSTALLATION INSTRUCTIONS Installation Planning Cont HORIZONTAL SYSTEM INSTALLATION USING TWO 90 ELBOWS The following configurations show the minimum vertical rise requirements for a horizontal system using two 90 elbows Venting with Two 90 Elbows Horizontal H1 Vertical V Horizontal H1 Horizontal H2 5 min 2 max 6 max 6 min 4 max 12 max 7 min 6 max 18 max 8 min 8 max 20 max 20 max 8 max 20 max ...

Page 13: ...ea above is a room install firestop above framed hole 2 Assemble the desired lengths of pipe and elbows necessary to reach from the fireplace flue up through the firestop Be sure all pipe and elbow connections are fully twist locked see Fig ure 8 page 8 3 Cut a hole in the roof using the locating hole as a center point Cover any exposed open vent pipes before cutting hole in roof The 10 3 4 x10 3 ...

Page 14: ... Round High Wind Termination Shown Venting with Two 90 Elbows Vertical V1 Horizontal H 5 min 6 max 6 min 12 max 7 min 18 max 8 min 20 max Note Vertical V1 Vertical V2 40 max Figure23 VerticalVentingConfigurationUsingTwo90 Elbows Vertical Round High Wind Termination Shown Venting with Two 90 Elbows Vertical V Horizontal H1 Horizontal H2 5 min 2 max 6 min 4 max 7 min 6 max 8 min 8 max 20 max 8 max N...

Page 15: ...r each 1000 feet above sea level Check with your local gas company for proper orifice size identification When installing this fireplace at an elevation above 4500 feet in Canada check with local authorities Consultyourlocalgascompanytohelpdeterminetheproperorifice for your location For assistance with any high altitude installation contact DESA s Customer Service Department at 1 866 672 6040 VENT...

Page 16: ...llation Failure to do this may result in serious injury CHECK GAS TYPE Use proper gas type for the fireplace unit you are installing If your gas supply is not correct do not install fireplace See retailer where you purchased the fireplace for proper fireplace according to your gas type PARTS LISTS FOR VENTING KITS AND COMPONENTS DESA 5 8 Pipe Vent Kits Number Description P58 6 6 Section Double Wal...

Page 17: ...wise before continuing 10 Peel off the backing paper and stick the supplied wiring dia gram decal on the firebox bottom approximately 12 in front of the blower see Figure 27 Figure 26 Attaching Speed Control to Firebox Figure 27 Location of Wiring Diagram Decal Model May Vary From Illustration Wiring Diagram Decal 12 in Front of Blower FIREPLACE INSTALLATION Installing Optional Blower Accessory Co...

Page 18: ...ermodisc must be oriented near the fireplace bottom as shown in Figure 28 page 17 inordertosensetemperatureandproperlyoperate Theblower will be held in position against the back wall by the magnets incorporated onto the blower housing see Figure 28 page 17 4 Be certain that all wire terminals are securely attached to ter minals on blower motor and thermal switch and that the screw for the thermodi...

Page 19: ...1 8 NPT Tap 3 Minimum Approved Flexible Gas Line Cap Pipe Nipple Tee Joint Sediment Trap Drip Leg Natural From Gas Meter 5 5 W C to 10 5 W C Pressure Propane LP From External Regulator 11 W C to 14 W C Pressure The CSA design certified equipment shutoff valve may be sup plied with the appliance or you can purchase it from your retailer Pressure Testing Gas Supply Piping System Test Pressures In Ex...

Page 20: ... Fireplace Gas Connections 1 Open equipment shutoff valve see Figure 33 page 20 2 Open propane LP supply tank valve for propane LP fireplace or main gas valve located on or near gas meter for natural gas fireplace 3 Make sure control knob of fireplace is in the OFF position 4 Check all joints from equipment shutoff valve to gas valve see Figure 34 for propane LP or Figure 35 for natural gas page 2...

Page 21: ...ance on page 26 Lock Unlock Glass Frame Assembly Screw Hinge Latch Figure 38 Installing Rear Brick Panel INSTALLING BRICK LINER MODELS BL36DA SA AND BL36DHA SA WARNING If fireplace has been running turn off and unplug fireplace Let cool before installing brick liner You may purchase brick liner from your local retailer or see Accessories page 34 CAUTION Always handle brick panels with two hands Do...

Page 22: ...model numbers 1 Place log 1 left base log onto pin on left side of burner as shown in Figure 39 2 Place log 2 right base log onto pin on right side of burner as shown in Figure 39 3 Place logs 3 left front log and log 4 right front log onto pins as shown in Figure 40 4 Place log 5 right rear log onto pins on right rear of burner see Figure 41 Rest log 6 middle crossover log on top of log number 2 ...

Page 23: ...ally plug the ignition module plug into the receiver unit see Figure 45 3 Activate the remote handset battery by removing the insulat ing tab on the back of the handset see Figure 46 The battery is included pre installed 4 Once the battery is activated the unit is ready to use 5 Close lower louver panel Figure 45 Installing the WRC Remote Receiver Fireplace Receptacle Remote Control Receiver Exten...

Page 24: ...lame appears at pilot If lighting the appliance for the first time each season it may take several attempts before the supply gas can reach the pilot and main burners If the appliance will not stay lit after several attempts follow the instructions To Turn Off Gas To Appliance be low and call your service technician or gas supplier FOR YOUR SAFETY READ BEFORE LIGHTING WARNING If you do not follow ...

Page 25: ...move any dust dirt or other obstructions that will hinder the flow of air BURNER FLAME PATTERN Burner flames will be steady not lifting or floating Flame patterns will be different from unit to unit and will vary depending on installation type and weather conditions If the vent configuration is installed incorrectly the flames will lift or ghost This can be dangerous Inspect the flames after insta...

Page 26: ...CAUTION Wear gloves and safety glasses while handling or removing broken glass Do not remove if glass is hot Keep children and pets away from glass WARNING Donotoperatefireplacewiththeglass door removed cracked or broken WARNING Turn off fireplace and let cool before cleaning CAUTION You must keep control areas burners and circulating air passageways of fireplace clean Inspect these areas of firep...

Page 27: ...ualified service and repair 3 Remove debris and dirt inspect and clean any other possible obstructions 4 Contact your gas supplier to check pressure 5 Have a qualified technician replace pi lot line 6 Replace control valve Refer to Replace ment Parts page 29 7 Check that main power is on and that all wire connections are made correctly to the ignition model see Wiring Diagram page 23 Check for 24 ...

Page 28: ...terial OBSERVED PROBLEM Fireplace produces a clicking ticking noise just after burner is lit or shut off Slightsmokeorodorduringinitialoperation Gas odor even when control knob is in OFF position Gas odor during combustion Glass soots Dark residue on logs or inside of fireplace REMEDY 1 This is common with most fireplaces If noise is excessive contact qualified ser vice person 1 Problem will stop ...

Page 29: ...AL SERVICE You may have further questions about installation operation or troubleshooting If so contact DESA s Customer Service Depart mentat1 866 672 6040 Whencalling pleasehaveyourmodeland serial numbers of your heater ready You can also visit DESA s technical service web site at www desatech com REPLACEMENT PARTS Note Use only original replacement parts This will protect your warranty coverage ...

Page 30: ...ormation visit www desatech com 30 ILLUSTRATED PARTS BREAKDOWN Models V K36EN V K36ENH V K36EP V K36EPH ILLUSTRATED PARTS BREAKDOWN MODELS V K36EN V K36ENH V K36EP V K36EPH 6 7 20 17 18 13 2 12 19 8 1 4 11 9 14 3 16 5 10 2 10 1 10 8 10 5 10 4 10 9 15 21 10 6 10 3 10 7 ...

Page 31: ...y 1 4 108011 01 Top Louver Assembly 1 5 108011 02 Bottom Louver Assembly 1 6 Fireplace Top 1 7 Fireplace Top Insulation 1 8 Fireplace Surround 1 9 109082 01 Heat Shield 1 10 111958 01 Log Set 1 10 1 111933 01 Left Base Log 1 10 2 111932 01 Right Base Log 1 10 3 111961 01 Left Front Log 1 10 4 111960 01 Right Front Log 1 10 5 111926 01 Right Rear Log 1 10 6 111929 01 Middle Crossover Log 1 10 7 111...

Page 32: ... visit www desatech com 32 ILLUSTRATED PARTS BREAKDOWN Models V K36EN V K36ENH V K36EP V K36EPH ILLUSTRATED PARTS BREAKDOWN BURNER ASSEMBLY FOR MODELS V K36EN V K36ENH V K36EP V K36EPH 7 9 8 12 12 6 1 2 12 5 11 12 13 14 15 10 17 19 20 21 18 3 4 5 16 22 23 24 25 26 27 28 29 30 ...

Page 33: ...12 01 Tubing Assembly 1 16 14569 Electronic Elec Valve Natural Gas 1 14570 Electronic Elec Valve Propane LP Gas 1 17 14253 Flex Gas Line 1 18 11186 Screw 8 32 x 1 Zinc 2 19 110286 01 Ignition Module Synetek 1 20 11147 Screw 10 24 x 1 2 PPH MS Blk 2 21 14129 Transformer 24V Class 2 1 22 17223 Magnet 2 23 11201 Nut 8 32 Hex Zinc 4 24 23416 Elect Components Board 1 25 14120 Spade 1 4 Female Connector...

Page 34: ...PD36P Filligree Panel Kit Platinum FPD36PB Filligree Panel Kit Polished Brass LOUVER TRIM KIT Rolled Louvers Only Not Shown LT36B Rolled Louver Trim Kit Brushed Brass LT36P Rolled Louver Trim Kit Platinum LT36PB Rolled Louver Trim Kit Polished Brass DEFLECTION HOODS Not Shown HD36 Hood Black 2 Brow PERIMETER TRIM KIT Not Shown PT36 Perimeter Trim Kit Black PT36B Perimeter Trim Kit Brushed Brass PT...

Page 35: ...l Completed College Completed Graduate School 13 Age of Purchaser Under 20 20 29 30 39 40 49 50 59 60 or Over 14 Buyer s total annual household income Under 15 000 15 000 to 19 999 20 000 to 34 999 35 000 to 49 999 50 000 to 74 999 75 000 to 99 999 100 000 and Over 15 Store where product was purchased Name ______________________________________ City _______________________ State __________ 16 In c...

Page 36: ...111924 01B For more information visit www desatech com For more information visit www desatech com 36 2701 Industrial Drive P O Box 90004 Bowling Green KY 42102 9004 Postage Required TAPE TAPE ...

Page 37: ...____________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ ___________________________________________________...

Page 38: ...ransportation and any and all such other costs related to repairing a defective heater will be the responsibility of the owner TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE OF THE PRODUCT THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNES...

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