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www.desatech.com

122663-01D

15

TROUBLESHOOTINg

 WARNING: Turn off appliance and let cool before servicing. Only 

a qualified service person should service and repair heater.

POSSIBLE CAUSE

REMEDY

OBSERVED PROBLEM

1. Fireplace has overheated 

and  safety  device  has 
caused thermal switch to 
disconnect or home circuit 
breaker has opened

1. Loose wiring

2. Flame motor defective

1. Wiring is loose

1. Wiring is loose

1. Flame motor is defective

2. Flame generation contacts 

dirty/obstructed

1. Low batteries

2. Not  aiming  control  cor-

rectly

3. Defective  remote  control 

and/or sensor

1. Control failure

2. Breaker tripped

1. Thermal switch has been 

tripped

2. Circuit  breaker  has  been 

tripped

3. Wiring is loose

4. Heater is defective

5. Thermostat cycled off

Fireplace  turns  off  and  will 
not turn on

Flame is not moving

Flame is not visible

Log set and/or ember is not 
glowing 

Flame sputters/flashes

Remote  control  does  not 
work

Fireplace  will  not  come  on 

when switch is flipped to ON

Heater does not provide heat 

when turned on

1. Reset  switch  by  turning 

main power switch off and 
waiting 5 minutes then turn-
ing it back on or reset circuit 
breaker

1. Inspect  wiring  for  loose 

connections

2. 

Call a qualified service techni

-

cian to replace flame motor

1. Disconnect  from  power 

source and inspect wiring for 
loose connections and repair 
or replace if necessary

1. Disconnect  from  power 

source and inspect wiring for 
loose connections and repair 
or replace if necessary

1.

 Call a qualified service techni

-

cian to replace flame motor

2. Disconnect  power.  Fol-

low steps to replace flame 

generation  LED.  Clean 
contacts with dry cloth.

1. Replace AAA  batteries  in 

remote control 

2. Aim  control  at  sensor  lo-

cated directly behind glass 

screen in center of unit just 

above logs

3. Replace  remote  control 

and/or sensor

1. Call a qualified service tech

-

nician to replace control

2. Reset breaker 

1. Turn unit off. Turn off power 

to unit for 5 minutes. Turn 
power and unit on.

2. Turn off circuit breaker that 

supplies electricity to unit. 
Wait  5  minutes  then  flip 
circuit breaker back on

3. Disconnect  from  power 

source and inspect wiring for 
loose connections and repair 
or replace if necessary

4. Replace heater
5. Change to higher setting

Summary of Contents for EL36L

Page 1: ...re may result caus ing property damage personal injury or loss of life FOR YOUR SAFETY Do not store or use gasoline or other flammable va pors and liquids in the vicinity of this or any other appliance Installation and service must be performed by a qualified service agency This fireplace meets the construction and safety stan dards of H U D for application in manufactured homes when installed acc...

Page 2: ...tion is necessary when any heater is used by or near children or inva lids and whenever heater is left operating and unattended 5 Always unplug heater when not in use 6 Do not operate any heater with a damaged cord or plug or if heater malfunctions or has been dropped or damaged in any way Return heater to authorized service facility for examination electrical or mechanical adjustment or repair 7 ...

Page 3: ...70 latest edition or the Cana dian Electric Code CSA C22 1 as appropriate 18 Always disconnect power before perform ing any cleaning maintenance or reloca tion of heater 19 To prevent a possible fire do not burn wood or other materials in this heater 20 To prevent electric shock or fire always use a certified electrician should new circuits or outlets be required 21 When transporting or storing he...

Page 4: ...ctioned If you suspect the unit is damaged return the unit to an authorized service facility for examination electri cal or mechanical adjustment or repair WARNING Due to high tem peratures this heater should be located out of traffic Keep combustible materials such as furniture pillows bedding papers clothes and curtains at least 3 feet 0 9 m from the front of the heater WARNING Never locate this...

Page 5: ... be used and provides a wider and more efficient viewing angle and heat distribution Internal Wall Installations provide a discrete option for room separation and can also be an ideal addition to an existing wall Locating Fireplace Continued Figure 3 Possible Installation Locations Internal Wall Installation Full Projection Installation Flush Installation Corner Installation Facing Material May Be...

Page 6: ...nces around the air open ings and adequate accessibility clearances for servicing and proper operations WARNING Control panel door on this heater cannot in any way be covered as it may create a fire hazard BUILT IN INSTALLATION Built in installations require a framed enclo sure constructed of 2 x 4 or heavier lumber and sized in accordance with Figure 6 This allows unit to slide into opening and b...

Page 7: ... imme diately after operation Open door by pulling control panel door on left and right side 1 Connect fireplace to power source Turn on lighted power switch see Figure 8 2 Adjust Flame Ember Backlight Heater to desired settings using the control pad on fireplace Figure 8 or remote control Figure 9 Figure 10 page 8 shows fire place settings available Default settings are circled Press control pad ...

Page 8: ...re 12 Adjust Glass Door Spring Clip Partially Opened Door Side Front Face OPTIONAL GLASS DOORS Model EL36L only Doors are included with models EL36LD and VE36LBHB Model EL36L will accept bifold glass doors that are fully operable Installing Bifold Glass Doors Follow these steps to install left and right operable panels 1 With handle down completely fold panel on its hinges 2 With handle facing cen...

Page 9: ...particles These can be removed by buffing lightly with a clean damp cloth water only Glass should be completely dried with a lint free cloth or paper towel 2 To access glass to clean follow steps 1 through 5 under Service Preparation page 10 3 Using gloves gently remove glass panel by sliding it toward you There is a rubber bumper on each corner of glass 4 Clean glass as instructed in step 1 5 Fol...

Page 10: ...u 13 to replace part 8 Using gloves install glass by gently slid ing smooth side toward fireplace front into brackets on either side that hold glass in place 9 Reinstall top panel Pull top panel down so that screen glass seats into glass retainer 10 Reinstall screws from step 5 11 Reinstall log 12 Reinstall screws into brackets to secure log 13 Close screens and doors 14 Turn on power to unit circ...

Page 11: ...h 13 under Service Preparation page 10 Figure 17 Control Board Main Control Board Standoffs Transformer Screen Glass 1 In the event of glass breakage vacuum all remaining glass pieces with a shop vac DO NOTVACUUM WHILE PIECESARE HOT Replace glass only with replacement part specifically for this heater Never substitute material Only fully tempered soda lime safety glass may be used on this heater 2...

Page 12: ... screws securing heater to blower see Figure 19 5 Install old heater onto new blower with screws removed in step 4 6 Install new blower heater assembly to top panel with screws removed in step 3 7 Reconnect wires to blower heater assem bly see Wiring Diagram page 14 8 Follow steps 8 through 13 under Service Preparation page 10 Brackets Transformer 1 Follow steps 1 through 6 under Service Preparati...

Page 13: ...ct wires to remote sensor board 6 Follow steps 8 through 13 under Service Preparation page 10 Settings Control Board 1 Follow steps 1 through 6 under Service Preparation page 10 2 Disconnect wire from settings control board 3 Remove screws from bracket to remove settings control board see Figure 23 4 Place new settings control board into posi tion making sure each control is aligned with slot in p...

Page 14: ...ge GRE Dark Green WHT WHT YLW YLW YLW BRW ORG ORG GRE CYA FAN LES LBS LDA MTR RCS SCB TF1 THM M Gray Heater Heater Fuse Heating Element Assembly Blower LED Ember Strip LED Backlight Strip Remote Control Sensor Infrared LED Drum Motor Assembly Settings Control Board 1 9 9 1 Transformer Thermostat Blue Cyan White Black White Black Yellow White Red Junction Box Voltage 240V AC WARNING Cover all unuse...

Page 15: ... heat when turned on 1 Reset switch by turning main power switch off and waiting 5 minutes then turn ing it back on or reset circuit breaker 1 Inspect wiring for loose connections 2 Callaqualifiedservicetechni cian to replace flame motor 1 Disconnect from power source and inspect wiring for looseconnectionsandrepair or replace if necessary 1 Disconnect from power source and inspect wiring for loos...

Page 16: ...ou to return the part to the factory Parts Not Under Warranty Contact authorized dealers of this product If they can t supply original replacement part s call DESA Heating LLC at 1 866 672 6040 for referral information A list of authorized dealers can be found by visiting www desatech com When calling DESA Heating LLC have ready model and serial numbers of your heater the replacement part number T...

Page 17: ...act your nearest Parts Central or call DESA Heating LLC at 1 866 672 6040 for information You can also write to the address listed on the back page of this manual 36 PERIMETER TRIM KITS PT36 Black PT36B Brushed Brass PT36PB Polished Brass PT36P Platinum 36 BIFOLD GLASS DOOR KITS BD36 Black BD36B Brushed Brass BD36PB Polished Brass BD36P Platinum ...

Page 18: ...www desatech com 122663 01D 18 Parts Model EL36L EL36LD VE36LBHB 23 6 28 15 29 19 19 14 24 5 7 22 16 17 18 4 8 21 32 30 2 27 25 26 3 13 10 11 20 12 1 9 31 ...

Page 19: ...1 12 120929 12 Control Panel Door 1 13 120929 13 Front Panel 1 14 120929 14 Mesh Screens 2 15 120929 15 Screen Rods 2 16 120929 16 Back Panel Left Side 1 17 120929 17 Back Panel Center 1 18 120929 18 Back Panel Right Side 1 19 120929 19 Magnetic Catch 2 20 120929 20 Bottom Panel 1 21 120928 40 Grate 1 22 120927 08 Handles 2 23 120928 42 Heater 1 24 120928 43 Blower 1 25 120928 27 Transformer 1 26 ...

Page 20: ...pproved by DESA Heating LLC Warranty parts must be obtained through authorized dealers of this prod uct and or DESA Heating LLC who will provide original factory replacement parts Failure to use original factory replacement parts voids this warranty Travel handling transportation diagnostic material labor and incidental costs associated with warranty repairs unless expressly covered by this warran...

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