background image

2

104307

UNVENTED PROPANE/LP GAS LOG HEATER

CGD3924PR, CGB3924PR and CGB3930PR

SAFETY
INFORMATION

IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, oper-
ate, or service this heater. Im-
proper use of this heater can cause
serious injury or death from burns,
fire, explosion, electrical shock,
and carbon monoxide poisoning.

Carbon Monoxide Poisoning:

 Early

signs of carbon monoxide poisoning re-
semble the flu, with headaches, dizziness,
or nausea. If you have these signs, the heater
may not be working properly. Get fresh air
at once!
 Have heater serviced. Some people
are more affected by carbon monoxide than
others. These include pregnant women,
people with heart or lung disease or anemia,
those under the influence of alcohol, and
those at high altitudes.

Propane Gas:

 Propane gas is odorless.

An odor-making agent is added to the gas.
The odor helps you detect a gas leak. How-
ever, the odor added to the gas can fade. Gas
may be present even though no odor exists.

Make certain you read and understand all
Warnings. Keep this manual for reference.
It is your guide to safe and proper operation
of this heater.

 DANGER: Carbon monoxide

poisoning may lead to death!

 WARNINGS

 WARNING: Any change to

this heater or its controls can be
dangerous.

1.

This appliance is only for use with the
type of gas indicated on the rating plate.
This appliance is not convertible for use
with other gases.

2.

Do not place propane supply tank(s)
inside any structure. Locate propane
supply tank(s) outdoors.

3.

If you smell gas
• shut off gas supply
• do not try to light any appliance
• do not touch any electrical switch; do

not use any phone in your building

• immediately call your gas supplier

from a neighbor’s phone. Follow the
gas supplier’s instructions

• if you cannot reach your gas supplier,

call the fire department

4.

This heater shall not be installed in a
bedroom or bathroom.

5.

Never install the heater
• in a recreational vehicle
• where curtains, furniture, clothing, or

other flammable objects are less than
36 inches from the front, top, or sides
of the heater

• in high traffic areas
• in windy or drafty areas

6.

Before installing in a solid fuel burn-
ing fireplace, the chimney flue and fire-
box must be cleaned of soot, creosote,
ashes and loose paint by a qualified
chimney cleaner. Creosote will ignite
if highly heated.  Inspect chimney flue
for damage. If damaged, operate heater
with flue damper closed.

7.

If fireplace has glass doors, never op-
erate this heater with glass doors closed.
If you operate heater with doors closed,
heat buildup inside fireplace will cause
glass to burst. Also if fireplace open-
ing has vents at the bottom, you must
open the vents before operating heater.

8.

You must operate this heater with a fire-
place screen in place. Make sure fireplace
screen is closed before running heater.

9.

This log heater is designed to be smoke-
less. If logs ever appear to smoke, turn
off heater and call a qualified service per-
son. 

Note:

 During initial operation, slight

smoking may occur due to log curing and
heater burning manufacturing residues.

10. Do not allow fans to blow directly into

the fireplace. Avoid any drafts that al-
ter burner flame patterns. Ceiling fans
may create drafts that alter burner flame
patterns. Altered burner patterns can
cause sooting.

11. Before using furniture polish, wax, car-

pet cleaner, or similar products, turn
heater off. If heated, the vapors from
these products may create a white pow-
der residue within burner box or on
adjacent walls or furniture.

12. Do not use a blower insert, heat ex-

changer insert or other accessory not
approved for use with this heater.

13. This heater needs fresh, outside air ven-

tilation to run properly. This heater has
an oxygen depletion sensor (ODS) pi-
lot light safety system. The ODS shuts
down the heater if not enough fresh air
is available. See Air for Combustion
and Ventilation,
 pages 4 through 6. If
heater keeps shutting off, see Trouble-
shooting,
 pages 18 through 20.

14. Do not run heater

• where flammable liquids or vapors

are used or stored

• under dusty conditions

15. Do not use this heater to cook food or

burn paper or other objects.

16. Never place any objects on the heater.

17. Heater base assembly becomes very hot

when running heater. Keep children and
adults away from hot surface to avoid
burns or clothing ignition.  Heater will
remain hot for a time after shutpdown.
Allow surface to cool before touching.

18. Carefully supervise young children

when they are in the room with heater.
When using the hand-held remote ac-
cessory, keep remote selector switch in
the OFF position to prevent children
from turning on burners with hand-held
remote control unit.

19. Do not use heater if any part has been

exposed to or under water. Immediately
call a qualified service technician to in-
spect the room heater and to replace any
part of the control system and any gas
control which has been under water.

20. Do not operate heater if any log is bro-

ken. Do not operate heater if a log is
chipped (dime-sized or larger).

21. Turn heater off and let cool before ser-

vicing, installing, or repairing. Make sure
the remote selector switch is in the OFF
position. Only a qualified service person
should install, service, or repair heater.

22. Make sure the remote selector switch is

in the OFF position when you are away
from home for long periods of time.

23. This heater must not be connected to

any external electrical source.

24. Operating heater above elevations of

4,500 feet may cause pilot outage.

25. To prevent performance problems, the

use of a propane fuel tank of less than
100 lb. capacity is not recommended.

Summary of Contents for Comfort Glow CGB3924PR

Page 1: ...NSI Z21 11 2 Exception Do not install this appliance in a factory built fireplace that includes instructions stating it has not been tested or should not be used with unvented gas logs WARNING This is an unvented gas fired heater It uses air oxygen from the room in which it is installed Provisions for adequate combustion and ventilation air must be provided Refer to Air for Combustion and Ventilat...

Page 2: ... You must operate this heater with a fire placescreeninplace Makesurefireplace screen is closed before running heater 9 This log heater is designed to be smoke less If logs ever appear to smoke turn offheaterandcallaqualifiedserviceper son Note Duringinitialoperation slight smokingmayoccurduetologcuringand heater burning manufacturing residues 10 Do not allow fans to blow directly into the firepla...

Page 3: ...r other sources to light heater 1 Remove logs and heater base assem bly from carton Note Do not pick up heater base assembly by burners This could damage heater Always handle base assembly by grate 2 Remove all protective packaging ap plied to logs and heater for shipment 3 Check all items for any shipping dam age If damaged promptly inform dealer where you bought heater UNPACKING PRODUCT FEATURES...

Page 4: ...bustion and ventilation However in buildings of unusually tight construction you must provide additional fresh air Unusually tight construction is de fined as construction where a walls and ceilings exposed to the outside atmosphere have a con tinuous water vapor retarder with a rating of one perm 6 x 10 11 kg per pa sec m2 or less with open ings gasketed or sealed and b weather stripping has been...

Page 5: ... direct vent gas appliances Direct vent draws combustion air from the outdoors and vents to the outdoors 4 Compare the maximum Btu Hr the space can support with the actual amount of Btu Hr used _____________________Btu Hr maximum the space can support _____________________Btu Hr actual amount of Btu Hr used Example 51 200 Btu Hr maximum the space can support 79 000 Btu Hr actual amount of Btu Hr u...

Page 6: ...r From Outdoors Provide extra fresh air by using ventilation grills or ducts You must provide two per manent openings one within 12 of the ceiling and one within 12 of the floor Connect these items directly to the outdoors orspacesopentotheoutdoors Thesespaces include attics and crawl spaces IMPORTANT Do not provide openings for inlet or outlet air into attic if attic has a thermostat controlledpo...

Page 7: ...ficial installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture See Air for Com bustion and Ventilation pages 4 through 6 NOTICE Stateorlocalcodesmay onlyallowoperationofthisappli ance in a vented configuration Check your state or local codes WARNING Make sure the re mote selector switch is in the OFF position before installing heater INSTALLATION A...

Page 8: ...ace opening Non combus tible materials such as slate marble tile etc must be at least 1 2 inch thick With sheet metal you must have non combus tible material behind it Non combustible materialmustextendatleast8inchesup for all models If non combustible material is less than 12 you must install the fireplace hood accessory 24 and 30 models only Even if non combustible material is more than 12 you m...

Page 9: ...stalling appliance on the floor level you must maintain the minimum dis tance of 14 to combustibles see Fig ure 8 B If combustible materials are less than 14 to the fireplace you must install appliance at least 5 above the combus tible flooring see Figure 9 Figure 9 Minimum Fireplace Clearances Above Combustible Flooring NOTICE If your installation does notmeettheminimumclearances shown you must d...

Page 10: ...Make sure the heater burn ersarelevel Ifheaterisnotlevel heaterwill not work properly Installation Items Needed hardware package provided with heater approved flexible gas hose not provided if allowed by local codes sealant resistant to propane LP gas not provided electric drill with 3 16 masonry drill bit 1 Apply pipe joint sealant lightly to male threads of the fitting to be threaded into gas re...

Page 11: ...joints Bubblesformingshow a leak Correct all leaks at once WARNING Test all gas pip ing and connections for leaks after installing or servicing Cor rect all leaks at once CHECKING GAS CONNECTIONS Pressure Testing gas Supply Piping system Test Pressures In Excess Of 1 2 PSIG 1 Disconnect heater and its individual manual shutoff valve from gas supply piping system Pressures in excess of 1 2 psig wil...

Page 12: ...page 16 9 VOLT BATTERY INSTALLATION Two 9 volt alkaline batteries not included are required to operate this heater with the wireless hand held remote control set One battery must be installed in the receiver and one in the hand held remote control unit Note Only use alkaline batteries Installing 9 Volt Alkaline Battery In Receiver 1 Locate back of receiver under front burner of heater 2 Locate the...

Page 13: ...e and the cutout area is centered over the burner U bend 3 Locate the recesses on the back of the front log 3 Fit these recesses be tween the posts of the grate base see Figure 20 4 Locate the notches in the bottom of the crossover log 4 Place the crossover log on top of the middle log and front log Make sure the notches of the cross over log lines up with rectangular knobs on top of the middle an...

Page 14: ...3 Place crossover log 3 onto the pin right on middle log 1 and into the recess of the back log 2 see Fig ure 24 Figure 22 Installing Middle Log 1 Middle Log 1 Tab Burner U Bend U Shaped Slot Hole in Grate Base Back Log 2 Peg Burner Figure 23 Installing Back Log 2 Crossover Log 3 Recess Peg Figure 24 Installing Crossover Log 3 Front Log 4 Notches Grate Fingers Figure 25 Installing Front Log 4 Figur...

Page 15: ...ely call your gas supplier from a neighbor s phone Follow the gas supplier s instructions If you cannot reach your gas sup plier call the fire department C Use only your hand to push in or turn the gas control knob Never use tools If the knob will not push in or turn by hand don t try to repair it call a qualified service technician or gas supplier Force or attempted repair may result in a fire or...

Page 16: ...e remote selector switch to the REMOTE position The burners will come on You can now turn the burners on and off with the hand held remote control unit Shutting Off Heater 1 Turn control knob clockwise to the OFF position 2 Set remote selector switch in the OFF position to prevent draining battery Shutting Off Burners Only pilot stays lit You may shut off the burners and keep the pilot lit by doin...

Page 17: ... burner flame holes will create soot OPERATING HEATER Continued Figure 29 Thermostat Hand Held Remote Control Unit Selections TEMP STATUS HI LO MAN ON AUTO OFF Increases Room Temperature Decreases Room Temperature Turns Burners On and Off Shows Current Operation Mode The log heater will automati cally cycle between pilot and the heat setting that has been selected Shows Temperature Setting Allows ...

Page 18: ...ty or partially clogged ODS pilot 5 Thermocouple connection loose at con trol valve 6 Thermocouple damaged 7 Control valve damaged REMEDY 1 Reconnect ignitor cable 2 Free ignitor cable if pinched by any metal or tubing Keep ignitor cable dry 3 Tighten nut holding piezo ignitor to base panel of log set Nut is located behind base panel 4 Replace ignitor cable 5 Replace piezo ignitor 6 Replace piezo ...

Page 19: ...e 4 1 Turn control knob to LO position and let warm up for a minute 2 Operate burner until air is removed from line Have gas line checked by local pro pane gas company 3 Observe minimum installation clear ances see pages 7 through 9 4 Clean burner see Cleaning and Mainte nance page 17 or replace burner orifice 1 Turn heater off when using furniture polish wax carpet cleaners or similar products 1 ...

Page 20: ...SERVED PROBLEM Heater produces a clicking ticking noise just after burner is lit or shut off Heater produces unwanted odors Heater shuts off in use ODS operates Gas odor even when control knob is in OFF position Gas odor during combustion REMEDY 1 This is common with most heaters If noise is excessive contact qualified ser vice person 1 Open window and ventilate room Stop using odor causing produc...

Page 21: ...t stay lit burners will produce flames and soot heater will backfire when lit Youmayfeelyourgaspressureistoolowor gas quality is bad If so contact your local natural gas supplier WIRING DIAGRAM Receiver White On Off Remote Red Red White Thermopile Gas Control TPTH TH TPTH TP ACCESSORIES Purchase these fireplace accessories from your local dealer If they can not supply these accessories either cont...

Page 22: ...PR CGB3924PR and CGB3930PR ILLUSTRATED PARTS BREAKDOWN CGD3924PR 7 16 16 17 25 16 3 2 1 4 11 21 10 9 12 15 8 19 18 20 6 14 5 13 13 RE MOTE OFF ON 22 23 24 O F F P I L O T O N H I L O O F F P I L O T O N H I L O AU TO MA N OF F ST AT US ON LO HI TE MP 20 ...

Page 23: ...ice Injector 1 11 102966 01 Upper Bracket 1 12 102772 01 Burner 1 13 099387 09 Pilot Tube 1 14 103781 02 Gas Control Valve 1 15 103345 01 Lower Bracket 1 16 M11084 38 Screw 8 x 38 7 17 102775 06CK Painted Base Assembly 1 18 098271 07 Ignitor Cable 1 19 102445 01 Piezo Ignitor 1 20 103823 01 Remote Set Incl Transmitter 1 21 104099 01 Heat Shield 1 22 098304 01 Screw 2 23 103784 02 Flame Adjustment ...

Page 24: ...3924PR and CGB3930PR ILLUSTRATED PARTS BREAKDOWN CGB3924PR CGB3930PR 26 16 16 17 25 16 4 1 2 3 5 11 21 10 9 12 15 8 7 14 6 13 13 19 18 20 RE MOTE OFF ON 22 23 24 O F F P I L O T O N H I L O O F F P I L O T O N H I L O AU TO MA N OF F ST AT US ON LO HI TE MP 20 ...

Page 25: ...01 102772 01 Burner 1 13 099387 09 099387 09 Pilot Tube 1 14 103781 02 103781 02 Gas Control Valve 1 15 103345 01 103345 01 Lower Bracket 1 16 M11084 38 M11084 38 Screw 8 x 38 7 17 102775 06CK 102775 06CK Painted Base Assembly 1 18 098271 07 098271 07 Ignitor Cable 1 19 102445 01 102445 01 Piezo Ignitor 1 20 103823 01 103823 01 Remote Set Incl Transmitter 1 21 104099 01 104099 01 Heat Shield 1 22 ...

Page 26: ... 1715 Main Street Kansas City MO 64108 KS MO AR 816 842 3911 East Coast Energy Products 707 Broadway W Long Branch NJ 07764 732 870 8809 1 800 755 8809 Tarantin Tank Co P O Box 6129 Freehold NJ 07728 908 780 9340 1 800 922 0724 Dayton Hardware P O Box 275 North Dayton Station Dayton OH 45404 All States 937 258 3721 OH 1 800 762 3426 Halco Enterprises 208 Carter Drive Unit 21 West Chester PA 19382 ...

Page 27: ...____________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ _______________________________________________________________________________________________ ___________________________________________________________________________________________...

Page 28: ...ch other costs related to repairing a defective heater will be the responsibility of the owner TOTHEFULLEXTENTALLOWEDBYTHELAWOFTHEJURISDICTIONTHATGOVERNSTHESALEOFTHE PRODUCT THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO TWO 2 YEAR ON ALL ...

Reviews: