20
104306
UVENTED NATURAL GAS LOG HEATER
CGD3924NR, CGB3924NR and CGB3930NR
TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
POSSIBLE CAUSE
1. Metal expanding while heating or con-
tracting while cooling
1. Heater burning vapors from paint, hair
spray, glues, cleaners, chemicals, new
carpet, etc. (See
IMPORTANT
state-
ment above)
2. Gas leak.
See Warning statement at
top of page
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Gas leak.
See Warning statement at
top of page
2. Control valve defective
1. Foreign matter between control valve
and burner
2. Gas leak.
See Warning statement at
top of page
OBSERVED PROBLEM
Heater produces a clicking/ticking noise
just after burner is lit or shut off
Heater produces unwanted odors
Heater shuts off in use (ODS operates)
Gas odor even when control knob is in OFF
position
Gas odor during combustion
REMEDY
1. This is common with most heaters. If
noise is excessive, contact qualified ser-
vice person
1. Open window and ventilate room. Stop
using odor causing products while heater
is running
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
1. Open window and/or door for ventilation
2. Contact local natural gas company
3. Clean ODS/pilot (see Cleaning and
Maintenance, page 17)
1. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
2. Replace control valve
1. Take apart gas tubing and remove for-
eign matter
2. Locate and correct all leaks (see Check-
ing Gas Connections, page 12)
IMPORTANT:
Operating heater where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles,
etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
