www.desatech.com
120069-01A
11
TROUbLEShOOTINg
WARNING: Turn off appliance and let cool before servicing. Only
a qualified service person should service and repair heater.
pOSSIBLE CAUSE
REMEDy
OBSERVED pROBLEM
1. Fireplace has overheated
and safety devise has cause
thermal switch to disconnect
or home circuit breaker has
opened
1. Loose wiring
2. Flame motor defective
1. Bulb(s) are burnt out
2. Wiring is loose
1. Bulb(s) are burnt out
1. Flame motor is defective
1. Low batteries
1. Fireplace is not plugged in to
an electrical outlet
2. Fuse has blown
1. Thermal switch has been
tripped
2. Circuit breaker has been
tripped
Fireplace turns off and will not
turn on
Flame is not moving
Dim or poorly visible flame
Log set and/or ember is not
glowing
Flame sputters
Remote control does not work
Fireplace will not come on when
switch is flipped to ON
Heater does not provide heat
when turned on
1. Reset switch by turning main
power switch off and waiting
5 minutes then turning it back
on or reset circuit breaker
1. Inspect wiring for loose con-
nections
2. Call a qualified service techni
-
cian to replace flame motor
1. Inspect bulbs and replace if
necessary
2. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary
1. Inspect bulbs and replace if
necessary
1. Call a qualified service techni
-
cian to replace flame motor
1. Replace AA batteries in re-
mote control
1. Check plug
2. Disconnect from power source
and replace fuse (see Figure 2,
page 3) with F3.15A fuse
1. Turn unit off and unplug
unit for 5 minutes. Plug back
in and turn unit on. If plug
cannot be reached, follow
directions for tripped circuit
breaker
2. Turn off circuit breaker that
supplies electricity to unit.
Wait 5 minutes then flip circuit
breaker back on
