Shenzhen Dericam Technology Co., Ltd. Quick Start Guide-V 1.0.2
13
www.dericam.com
Tech support email [email protected]
Frequently Asked Questions
Q1: Why does the program prompt me “wrong
password” even I tried different usernames and
password several times?
A1: The original username and password are both "admin"
(lowercase, no capital letters) as factory default setting.
If the camera has been installed before, enter new
username and password changed. As some iOS phones
may automatically change the initial letter as capital, make
sure to disable this function before entering.
Only the password has been changed after the first
installation, the username is still remained as “admin” as it
is not available to change username in App.
Q2: If I forget my username/password, how can I reset
the camera to resume factory defaults?
A2: For Dericam BxE series cameras, you should press the
white reset button on the 3-to-1 cable and hold on for 5-8
seconds for reset. The power should be on during reset
operation.
