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Index

Page 70

Mitel

5304 IP Phone User Guide – Issue 3, February 2011

Comfort and Safety Tips 5

Conference Assistant 39, 40

Configuration Assistant 45

accessing 46

using 44

Contact Information 65

Contrast, changing 9

Default

access codes 13

feature codes 13

programmable buttons, resetting to 16

settings, resetting 16

settings, returning the IP phone to 16

system access codes 13

Designation Card 7

Dialpad

buttons 2, 5

characters, entering 10

Dialpad Buttons 5

Dialpad Buttons to Enter Characters, using 10

Directory, using 26

Display 2, 3

contrast, adjusting 9

contrast, changing 9

name, changing 66

DND Settings, changing 47, 50

Do-Not-Disturb (DND)

button 4

using 55

Door Relay, activating 17

Dropping Out of a Conference 37

Dynamic Extension Express

enabling and disabling 34

handoff - push/pull 35

message waiting indications, receiving 36

settings, changing 46, 49

Error

External Calls, placing 22

Feature

Group Listen, using 42

Handoff - Push/Pull, using 35

Handset 2, 3

Handset and Hookswitch 3

Handsfree Mode, overriding 29

Headset Instructions 6

Hold

Hookflash, entering 30

Hookswitch 2, 3

Hot Desking, using 44

Hunt Group Calls

diverting 61

stealing 62

Hunt Group Supervisor Features 62

Summary of Contents for Mitel 5304

Page 1: ...Mitel 5304 IP Phone User Guide 0330 333 7323 www denwa uk com WINNER MEDIUM SIZED BUSINESS OF THE YEAR...

Page 2: ...ace availble here Title space availble here Title space availble here Title space availble here Title space availble here Frutiger 57Cn 16pt M I T E L User Guide 5304 IP Phone 5000 Communications Plat...

Page 3: ......

Page 4: ...etween Alpha Mode and Numeric Mode when entering dialpad characters 5 Redial Calls the last external number dialed You cannot redial internal numbers 6 Transfer Transfers the current call Also functio...

Page 5: ...and then dial the telephone number Placing Ad Hoc Conference Calls 1 While on the first call press the Special button and then dial 5 to place the call on hold CALL NEXT PARTY TO CNF appears 2 Place...

Page 6: ...rmation for your local provider use the Partners link at the top of the Mitel home page www mitel com to find a location near you If you have any questions or comments regarding this user guide or oth...

Page 7: ...user serviceable parts inside the IP phone For repairs return the IP phone to an authorized Mitel provider Notice Description Caution indicates a potentially hazardous situation which if not avoided...

Page 8: ...ne may require occasional software updates when new versions are available The IP phone is configured to download the updates automatically Contact your system administrator for more information Produ...

Page 9: ...onnect directly to the Public Switched Telephone Network PSTN Any connection of this IP phone to an off premise application an out of plant application any other exposed plant application or to any eq...

Page 10: ...determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase t...

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Page 12: ...one 8 Listening to Background Music 8 Changing the Language 8 Adjusting the Display Contrast 9 Using the Dialpad Buttons to Enter Characters 10 Using Programmable Buttons 12 Default Access Codes 13 De...

Page 13: ...Your System Information 32 Viewing Caller ID Information 32 Forwarding Calls 33 Manual Call Forwarding 33 System Forwarding 33 Using Dynamic Extension Express 34 Using the Handoff Push Pull Feature 35...

Page 14: ...ging the Dynamic Extension Express Settings 49 Changing the DND Settings 50 Changing the Manual Call Forwarding Settings 50 Changing Your Station Passcode 51 Messages 53 Leaving Messages at Other Exte...

Page 15: ...3 February 2011 Hunt Group Supervisor Features 62 Accepting or Rejecting Agent Help Calls 62 Monitoring Calls 62 Stealing Hunt Group Calls 62 Using Barge In 63 Troubleshooting 65 Contact Information...

Page 16: ...ctions refer to the voice mail user guide for your system For example refer to the Enterprise Messaging Unified Voice Messaging and Embedded Voice Mail Card User Guide part number 835 3205 or the Mite...

Page 17: ...res The 5304 is shown here See Phone Feature Descriptions on page 3 for more information about the IP phone features 1 Liquid Crystal Display LCD 5 Programmable buttons 2 Ring Message Indicator 6 Volu...

Page 18: ...bout background music The 5304 does not have an external microphone Therefore if you want to respond to a caller you must use the handset Handset and Hookswitch The handset provided with this equipmen...

Page 19: ...to your extension See Using Do Not Disturb DND on page 55 3 Forward Forwards all incoming calls to a specified destination See Forwarding Calls on page 33 4 Message Connects to your voice mailbox Tog...

Page 20: ...one o Pressing an invalid button combination o Selecting a restricted feature o Dialing a restricted or invalid number o Dialing too slowly between digits o Waiting too long before performing the next...

Page 21: ...e back of the phone 2 Insert the headset jack into the handset port 3 Dial 317 Headset On Off HEADSET MODE ON appears To answer calls when using a headset While headset mode is enabled press the Speak...

Page 22: ...ext to the buttons on the phone 4 Replace the plastic cover on the new designation card Changing Volume Levels You can change the following volume levels Ringer alerting tone Handset Headset Backgroun...

Page 23: ...conference calls through the external speaker To turn on or turn off background music Lift the handset and dial 313 on off BACKGROUND MUSIC ON or OFF appears Changing the Language Your system administ...

Page 24: ...display contrast setting To adjust the Contrast setting 1 Lift the handset and press the hookswitch down 2 Dial 303 3 Do one of the following to adjust the contrast Press Up or Down to adjust the con...

Page 25: ...n Alpha Mode or lift and replace the handset to save entries To use the dialpad to enter characters Press the dialpad buttons as shown in the following table For example to enter May 31 you could use...

Page 26: ...Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 1 2 A B C 2 A b c 3 D E F 3 D e f 4 G H I 4 G h i 5 J K L 5 J k l 6 M N O 6 M n o 7 P Q R S 7 p q r s 8 T U V 8 T u v 9 W X Y Z 9 w x y z 0 0 Dialp...

Page 27: ...p to transfer a call to the assigned extension If the call is transferred to voice mail you hear repeating double tones Visually monitor the call activity of the assigned extension if the button you a...

Page 28: ...mergency Call 911 999 112 Europe Outgoing Call Default 8 Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Code Type Code New Code Attendant 0 Phone Extensions 1000 to 1999 Hun...

Page 29: ...onference 37 5 Default Station 16 394 Directory 26 307 Display Time And Date 32 300 Do Not Disturb 55 370 Do Not Disturb Cancel 55 371 Do Not Disturb On Off 55 372 Do Not Disturb Override 55 373 Dynam...

Page 30: ...k Request 21 6 Record A Call 41 385 Redial 22 380 Redirect Call 19 331 Reminder Message 56 305 Reminder Message Cancel 56 306 Remote Programming 49 359 Reverse Transfer Call Pick Up 31 4 Ring Intercom...

Page 31: ...olume Levels on page 7 Cancels Background Music See Listening to Background Music on page 8 Cancels Callback queue requests See Requesting a Callback Queuing the Phone on page 21 Cancels Manual Call F...

Page 32: ...le or while on a call This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up When activated while on a call the feature wi...

Page 33: ......

Page 34: ...the waiting call See Placing Calls On Hold on page 30 Using Automatic Call Access When you enable Automatic Call Access if a call rings in and you pick up the handset you are automatically connected t...

Page 35: ...Access lists Contact your system administrator for Answer Access list extensions 1 Automatic Trunk Answer answers calls in the order they are received that is the first call received by any extension...

Page 36: ...ow Camp on to the busy extension See Using Camp on below Leave a message See Leaving Messages at Other Extensions on page 53 Requesting a Callback Queuing the Phone When you request a callback queue t...

Page 37: ...ic Route Selection ARS feature code The default code is 92000 Contact your system administrator for more information about using Select Line Group or ARS access codes Redialing a Number You can quickl...

Page 38: ...You can use Station Speed Dial to store phone numbers for your personal use Other system users do not have access to your Station Speed Dial numbers Storing Station Speed Dial Numbers You can store u...

Page 39: ...er the Station Speed Dial location number 0 to 9 Dial 382 press Up or Down to scroll through the speed dial locations and then press to select the location The system dials the number Deleting Station...

Page 40: ...If the button is not programmed UNDEFINED KEY appears programmed the feature or extension programmed for the button appears not programmable NON PROGRAMMABLE KEY appears 3 Dial 381 4 Do one of the fol...

Page 41: ...sible directory matches For example to find the name Jones dial 56637 To search for a directory name or feature 1 Lift the handset and dial 307 2 Press one of the following 1 for the IC directory 2 fo...

Page 42: ...n place an outside call Optional account codes Entered at any time during a call Contact your system administrator for more information about using account codes To enter an optional account code 1 Li...

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Page 44: ...the Ring Intercom Always feature to override Handsfree Mode on the extension When you use the Ring Intercom Always feature the called party is required to pick up the handset to answer your call To us...

Page 45: ...the Hold button ENTER EXTENSION NUMBER appears 2 Hang up or place another call To place an outside call on System Hold 1 While on a call press the Special button and then dial 335 ENTER EXTENSION NUM...

Page 46: ...n answer announce the call and then hang up If the extension is unavailable press the flashing IC or Call button to return to the caller Hang up to transfer the call and disconnect the call from your...

Page 47: ...er and the date and time To display your user information and the date and time Press the Special button and then dial 300 Viewing Caller ID Information If you are currently connected to an external c...

Page 48: ...u cannot program the System Forward destination You can only turn it on or off Contact your system administrator for more information To turn System Forwarding on or off Lift the handset and dial 354...

Page 49: ...namic Extension Express prompt is played 2 Do one of the following Press to accept the call Press to send the call to the voice mailbox associated with your main extension not your mobile phone or hom...

Page 50: ...ful if you answer a call on your mobile phone and then return to your desk To use the Dynamic Extension Express Handoff push feature 1 While on an active call at your phone press the Special button an...

Page 51: ...originate on your main extension If enabled the system can send a text message to your mobile phone to indicate that your main system extension has received a new station message or voice mail message...

Page 52: ...cted and on hold 2 Place a call to the party to be added to the conference and then announce the conference Press the Special button and then dial 5 twice to add the party and rejoin the conference Tr...

Page 53: ...ividual Hold allowing you to toggle between the held parties and speak to one party at a time To end a conference and place all parties on Individual Hold 1 Press the Special button and then dial 5 2...

Page 54: ...rencing circuits available or if the conference is already at capacity Access Codes If Meet Me Conferencing is enabled for your system you have the ability to initiate or join a Meet Me Conference by...

Page 55: ...ence you hear You are the first person in this conference Please stay on the line You then hear music until another caller joins the conference or you hang up As other parties join or leave the confer...

Page 56: ...al 385 REQUESTING RECORD A CALL appears 2 Enter the voice mailbox number where you want the recording to be saved RECORD A CALL IN PROGRESS appears and both you and the calling party hear a confirmati...

Page 57: ...gs are records of your most recent missed received and dialed calls A maximum of 20 entries are stored in each call log 3 You can use Call Logging to View recent call activity View caller ID informati...

Page 58: ...ns to Place an internal call to the primary extension View the call activity at the primary extension if the button has a lamp Transfer calls to the primary extension Answer a call that is ringing or...

Page 59: ...of service language programmable buttons etc to the phone To log on to a Hot Desk enabled base phone 1 At a Hot Desk enabled base phone do one of the following Press the Hot Desk feature button if on...

Page 60: ...nfiguration Assistant Mitel recommends that you change your default station phone passcode to something more secure To change your station passcode 1 Lift the handset and dial 392 ENTER PASSCODE appea...

Page 61: ...nter your station passcode and then press You may now change the settings for any of the following features Dynamic Extension Express see below DND see page 47 Manual Call Forwarding see page 47 Meet...

Page 62: ...main menu Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 33 for more information about Manual Call Forwarding To change the Manual Call Forwarding settings using Confi...

Page 63: ...access codes 1 Access Configuration Assistant as described in your existing phone user guide 2 Follow the voice prompts to select the conference option and then select the option to list your conferen...

Page 64: ...ress Settings See Using Dynamic Extension Express on page 34 for more information about Dynamic Extension Express To enable Dynamic Extension Express using Remote Programming 1 Do one of the following...

Page 65: ...ial 371 and then hang up Changing the Manual Call Forwarding Settings See Manual Call Forwarding on page 33 for more information about Manual Call Forwarding To turn on Manual Call Forwarding using Re...

Page 66: ...tation passcode for your extension To change your station passcode using Remote Programming 1 Do one of the following Call your DISA number provided by your system administrator If necessary enter you...

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Page 68: ...essages and the display indicates how many messages you have Leaving Messages at Other Extensions You can leave inter station or voice mail messages for other internal parties To leave an inter statio...

Page 69: ...through the messages 2 When the desired message is displayed press to respond Canceling Messages Left at Other Extensions You can cancel messages left at other extensions To cancel a message left at...

Page 70: ...L 3 30 To turn on DND 1 Press the DND button SELECT DND MSG 01 20 appears 2 Do one of the following Press Up or Down to scroll through the messages Enter the two digit number for the DND message from...

Page 71: ...e from the table above 3 Press to select the message 4 Enter the time you wish to receive the message in hours and minutes for example 0900 or 900 for 9 00 Then press The display shows the Reminder me...

Page 72: ...or future reference Placing a Page Announcement The following instructions describe how to place a page announcement To place a page announcement 1 Lift the handset and dial 7 2 Enter the page zone nu...

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Page 74: ...r extension number Agents can log in to any ACD hunt group phone o Extensions Hunt group members do not use Agent IDs and calls are distributed to phones where the agents are logged in Logging in to A...

Page 75: ...ly one hunt group the display shows AGENT LOGGED OUT OF HUNT GROUP number If you were logged in to more than one hunt group the display shows AGENT LOGOUT HG Enter the extension number of the ACD hunt...

Page 76: ...ent Help Extension accepts the call AGENT HELP IN PROGRESS appears If the Agent Help Extension rejects the call AGENT HELP REJECTED appears Diverting Hunt Group Calls You can temporarily divert hunt g...

Page 77: ...r transfers the call You can also barge in to or steal monitored calls as described in the following sections In addition you can record the call See Using Record A Call on page 41 for more informatio...

Page 78: ...code To return to silent monitoring of the call dial 386 again To record the call dial 385 To record a call dial 385 MONITORING extension number appears While on a call you can monitor or steal the ca...

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Page 80: ...our system administrator with questions that are not covered in this user guide If you need further assistance you can find provider information on the Mitel Web site www mitel com All sales service a...

Page 81: ...such as echo distorted sound or choppiness Contact your system administrator if you are having audio problems The name on the display is incorrect Your system administrator assigns display names I can...

Page 82: ...has not been routed by Dynamic Extension Express You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call You tried to use the Handoff feature on an unsupp...

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Page 84: ...ing 16 Buttons call 4 dialpad 2 5 DND 4 forward 4 hold 4 IC 4 intercom 4 labels 7 message 4 programmable 2 4 redial 4 special 4 transfer 4 volume 2 5 C Call Button 4 Call Forward manual 33 system 33 u...

Page 85: ...anging 47 50 Do Not Disturb DND button 4 using 55 Door Relay activating 17 Dropping Out of a Conference 37 Dynamic Extension Express enabling and disabling 34 handoff push pull 35 message waiting indi...

Page 86: ...als 5 speaker 3 K Keymaps changing 16 switching 16 L Language changing 8 LCD contrast changing 9 Logs call 42 M Manual Call Forwarding 33 Manual Call Forwarding Settings changing 47 50 Meet Me Confere...

Page 87: ...nsfer Call Pickup using 31 Ring Intercom Always using 29 Ring Message Indicator 3 Ring Tone changing 8 Ring Message Indicator 1 2 3 S Secondary Extension Buttons using 43 Selecting a ring tone 8 Setti...

Page 88: ...safety 5 troubleshooting 66 Transfer Button 4 Troubleshooting Tips 66 V Viewing and Responding to Messages 54 Voice Mail User Guides 53 Voice messages deleting 54 leaving 53 listening to 54 Volume Bu...

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Page 91: ...t contains M MITEL design is a registered trademark of Mitel Networks Corporation All other products and services are the registered trademarks of their respective holders Copyright 2010 Mitel Network...

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