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Troubleshooting
Device does not turn on:
•
Verify that power cord is plugged into the device and into wall outlet.
•
Unplug device and check fuse. If fuse is blown, replace it. See Directions For
Use: Fuse Replacement Instructions.
Pack Handpiece does not work:
•
Ensure that the EHP is fully seated on the handpiece, rotate slightly in either
direction until you feel the plugger ‘click’ into place, then try activating again.
•
Remove the EHP and reseat in the handpiece.
•
Ensure the handpiece is connected fully into the device console.
•
Replace plugger with a new EHP.
PACK - EHP does not heat:
•
Ensure that the plugger is fully seated on the handpiece, rotate slightly in
either direction until you feel the plugger ‘click’ into place, then try activating
again.
•
Check temperature settings.
•
Replace the EHP with a new one.
FLOW - Cannot remove handpiece cartridge nut:
•
Allow the handpiece to cool for a few moments and try again.
•
Press the
button and allow the plunger to recede; this will relieve
pressure on cartridge nut.
FLOW - Gutta-percha does not flow through cannula:
•
Make sure the cartridge is new and not from a previous use.
•
Verify that the cannula is not kinked – only use the Bending Tool to create the
desired curve.
•
Verify that the device has reached an operational temperature for
gutta-percha to flow.
•
Increase temperature if needed.
•
Replace cartridge with a new one.
FLOW - Gutta-percha extrudes from the cartridge when not in use:
Gutta-percha extruding from the cannula is called ‘weeping’ – and will occur with
the device. This is a physical property of gutta-percha, the flow characteristic will
occur when heated, causing the gutta-percha to flow into any openings, including
the cannula. However, there are steps you can take to reduce the amount of
gutta-percha extruded.
•
Load the cartridge into the FLOW handpiece just prior to use.
•
Only heat the cartridge when ready to use – do not leave the device on when
not in use.
•
Fully retract the plunger from the cartridge by pressing the
button, when
the handpiece is not in use.
•
Place the handpiece in its holster – up right – when not in use.
