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No video is shown on the TV
Symptom
Cause / Solution
Page
No picture appears.
0
Check the connections for all devices.
0
Insert connection cables all the way in.
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0
Check that input connectors and output connectors are not reversely connected.
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0
Check cables for damage.
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0
Match the input settings to the input connector of the TV connected to this unit.
0
Check that the proper input source is selected.
0
Check the video input connector setting.
0
Check that the resolution of the player corresponds to that of the TV.
0
Check whether the TV is compatible with copyright protection (HDCP). If connected to a device not
compatible with HDCP, video will not be output correctly.
0
To enjoy content that is copyright protected by HDCP 2.2, use a playback device and TV compatible with
HDCP 2.2 only.
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0
To play back a 4K (60/50Hz) video, use a “High Speed HDMI Cable” or an “High Speed HDMI Cable with
Ethernet”. In order to achieve a higher fidelity for 4K (60/50Hz) videos, it is recommended to use a
“Premium High Speed HDMI Cables” or an “Premium High Speed HDMI Cables with Ethernet” that has
an HDMI Premium Certified Cable label on the product package.
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No video is shown on the
TV with the DVI-D
connection.
0
With the DVI-D connection, on some device combinations, devices may not function properly due to the
copy guard copyright protection (HDCP).
While the menu is being
displayed, no video is
shown on the TV.
0
The video being played will not appear in the background of the menu when the menu is operated during
playback of the following video signals.
- Some images of 3D video content
- Computer resolution images (example: VGA)
- Video with an aspect ratio other than 16:9 or 4:3
- Some images of 4K video content
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