Denon AH-C820W Owner'S Manual Download Page 29 | Manualshive

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Cannot play media using Bluetooth

Cannot connect using Bluetooth.

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Check that the power of the Bluetooth device is on and the Bluetooth function is enabled.

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Check whether the Bluetooth device is in sleep status.

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Bring the headphones and the Bluetooth device closer together.

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Turn the Bluetooth device off and back on and try again.

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Pair the devices again. (

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Select A2DP as the Bluetooth connection profile on the transmitting Bluetooth device. For details, see the Owner’s Manual of the Bluetooth device.

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If the USB cable is connected, remove it.

Sound is not output from the headphones when connected using Bluetooth.

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Check that audio is being played back on the Bluetooth device.

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Increase the volume. Increase the volume on the Bluetooth device if it is necessary to adjust the volume on the Bluetooth device. (

Preparation

Connections

Troubleshooting

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Summary of Contents for AH-C820W

Page 1: ... AH C820W Wireless Neckband Headphone Owner s Manual Contents Preparation Connections Operation Troubleshooting Appendix 1 ...

Page 2: ...8 Operation Listening to music 19 Listening to music using a Bluetooth device 19 Listening to music on a computer via USB 20 Conducting phone calls 22 Making a call 22 Answering an incoming call 22 Ending a call 22 Using the call waiting function 23 Ignoring an incoming call 23 Switching a call from the headphones to a mobile phone 23 Other operations 24 Turning the power off 24 Information 25 Rep...

Page 3: ... comes out 28 Sound is distorted noisy or cuts in and out 28 Cannot play media using Bluetooth 29 Cannot make a phone call 30 Appendix Precautions for Use 31 Disposal of these headphones 32 Trademark information 32 Specifications 33 Contents Preparation Connections Operation Troubleshooting Appendix 3 ...

Page 4: ... before using the product Unpacking Check that all of these are present before using this device Quick Start Guide Safety Instructions USB cable Micro B connector approximately 1 3 m Ear tips L M S LONG M LONG S Carrying case Contents Preparation Connections Operation Troubleshooting Appendix Preparation 4 ...

Page 5: ...s are compatible with a wide range of codecs including the high sound quality codecs aptX AAC and SBC These headphones automatically select the optimum compatible codec for your Bluetooth device smartphone or tablet so you can enjoy high grade wireless sound Additionally aptX is Low Latency compatible so you can enjoy videos and gaming without audio lag Comfort 0 A neckband format is used with par...

Page 6: ...of the accessory ear tips to match your preference v p 25 D Bluetooth LED E Power button X 0 Indicates the remaining battery power v p 8 0 Pairs the headphones with Bluetooth devices v p 15 0 Connects to Bluetooth devices v p 17 0 Turns the power off v p 24 F Control button 1 3 Performs playback and phone operations 0 Listening to music v p 19 0 Conducting phone calls v p 22 G Call microphones H C...

Page 7: ... the supplied dedicated USB cable to charge the battery L R PC or USB AC adapter USB cable supplied The charging status can be checked from the charging LED on headphones Charging status Color of charging LED Charging Fully charged Contents Preparation Connections Operation Troubleshooting Appendix 7 ...

Page 8: ...g the USB cable to the USB port be sure to match the cable connector with the shape of the socket Forcing the connector into the socket will cause damage 0 The rating of the charging output should be DC 5 V 2 4 A or less o Checking the remaining battery power The remaining power of the rechargeable battery can be checked from the number of alert sounds or audio guidance It can also be checked from...

Page 9: ...ntervals together with an alert sound 0 You can also check the remaining power of the rechargeable battery on an iPhone zThe remaining power of the rechargeable battery can be displayed as a percentage on an iPhone but this number is an approximate value Contents Preparation Connections Operation Troubleshooting Appendix 9 ...

Page 10: ...and of the headphones contain magnets When you are not using the headphones you can join the left and right earphones together as shown in the figure below reducing the hassle caused by dangling cables R Contents Preparation Connections Operation Troubleshooting Appendix 10 ...

Page 11: ...p 14 2 Press and hold the 1 3 button and volume button together for approximately 2 seconds The options switch between the audio guidance languages or only alert sounds in the following order while the buttons are pressed English Japanese German French Italian Spanish Chinese Alert sounds Default English L 2sec 3 Release the buttons when the options have switched to your desired setting This commi...

Page 12: ...he volume button and volume button together for approximately 2 seconds An alert sound is heard and the audio guidance volume changes in the following order Repeat step 1 until the desired volume is selected Medium High Low Default Medium L 2sec Contents Preparation Connections Operation Troubleshooting Appendix 12 ...

Page 13: ...n together for approximately 2 seconds An alert sound is heard and the vibration function turns off Repeat step 2 to turn this function on L 2sec Headphones operation status Vibration pattern Power on Vibrates once Power off Vibrates once Entering pairing mode Vibrates twice Completion of Bluetooth connection Vibrates three times Turning vibration function on Vibrates twice Incoming call Vibrates ...

Page 14: ...uetooth connections with that device 0 Pairing needs to be done again in the following cases 0 When 9 or more devices have been paired with the headphones These headphones can store pairing information from a maximum of 8 devices When 9 or more devices are paired the new pairing information overwrites the oldest pairing information in order from the oldest information onwards 0 Multiple Bluetooth ...

Page 15: ...luetooth LED lights and then blinks in approximately 1 second intervals as the headphones enter pairing mode 0 If the vibration function is on the neckband vibrates twice when the headphones enter pairing mode v p 13 L 4sec 0 The power of the headphones turns on after pressing and holding the X button for approximately 2 seconds Continue pressing the button 0 If the Bluetooth LED does not light ev...

Page 16: ...ic on the Bluetooth device Music played back on the connected Bluetooth device is output from the headphones 0 If the power is on press and hold the X button for approximately 4 seconds to turn the power off before pairing 0 The headphones pairing mode is canceled if pairing is not completed within 3 minutes In this case press and hold the X button for approximately 4 seconds to turn the power off...

Page 17: ...ximately 1 5 seconds and the headphones power on before automatically connecting to the Bluetooth device 0 When the Bluetooth connection is established the Bluetooth LED lights for approximately 2 5 seconds 0 If the vibration function is on the neckband vibrates once when the power turns on and three times when the Bluetooth connection is established v p 13 L 2sec 0 If the Bluetooth connection is ...

Page 18: ...SB Audio data on a computer can be played through the headphones by inserting the USB cable supplied in the USB port of the headphones and connecting them to the computer v p 20 L R PC USB cable supplied 0 The headphones automatically start charging when they are connected to a computer Contents Preparation Connections Operation Troubleshooting Appendix 18 ...

Page 19: ...the Bluetooth device and headphones Here we will explain the operations using the buttons on the headphones Playback pause Press the 1 3 button once 0 The Bluetooth LED flashes in 5 second intervals during playback L Select track Next track Press the 1 3 button twice L 2 Previous track Press the 1 3 button 3 times L 3 Contents Preparation Connections Operation Troubleshooting Appendix Operation 19...

Page 20: ... OS 1 Click Start on the computer screen and then click Control Panel This displays the Control Panel settings list 2 Click Sound This displays the Sound menu screen 3 In the Playback tab make sure that Default Device is checked for AH C820W 0 If it is checked for another device select AH C820W and click Set Default 4 Play the music in the player software on your computer The music being played is...

Page 21: ...er software on your computer The music being played is output through the headphones 0 The buttons on the headphones can be used to control playback in addition to the controls on the computer Playback pause Press the 1 3 button once Next track Press the 1 3 button twice Previous track Press the 1 3 button three times Increase volume Press the volume button Decrease volume Press the volume button ...

Page 22: ...h the mobile phone connected via Bluetooth Audio playback is paused and the call is connected Answering an incoming call When an incoming call is received audio playback is paused and the ring tone is heard Press the 1 3 button once to start the call 0 The neckband vibrates repeatedly for approximately 1 second when receiving incoming calls v p 13 Ending a call Press the 1 3 button once during the...

Page 23: ...ll call B ends the headphones return to the call that is on hold call A o To return to the call that is on hold call A 1 Press the 1 3 button 3 times during the call call B 0 This places the current call call B on hold and switches to the call that is on hold call A Ignoring an incoming call Press and hold the 1 3 button for approximately 2 seconds when an incoming call is received Switching a cal...

Page 24: ...he 1 3 button twice 0 Press the volume buttons to adjust the volume of the caller s voice Turning the power off 1 Press and hold the X button for approximately 4 seconds The Bluetooth LED turns off and the power is turned off 0 If the vibration function is on the neckband vibrates once when the headphones are powered off v p 13 L 4sec 0 A small amount of power is consumed even when the power is of...

Page 25: ...emoving Hold the ear tip and pull while tilting it Attaching Align the nozzle with the ear tip attachment part and push it all the way in using a small amount of force Contents Preparation Connections Operation Troubleshooting Appendix 25 ...

Page 26: ...er HSP Headset Profile or HFP Hands free Profile in order to use the headphones for conducting phone calls 0 The Bluetooth device needs to be compatible with either HFP or HSP and A2DP in order to conduct calls during audio playback zFor details on profiles that the Bluetooth device is compatible with see the Bluetooth device Owner s Manual Deleting pairing information Delete pairing information i...

Page 27: ...he Denon Customer Service Center or your nearest Repairs Center Power does not turn on Power does not turn on 0 When the rechargeable battery has no power remaining connect the headphones to an AC adapter or computer using the supplied USB cable to charge the battery v p 7 The device cannot be charged The headphones cannot be charged 0 Check whether the power plug is correctly inserted into the po...

Page 28: ...connected v p 18 Sound is distorted noisy or cuts in and out Sound is distorted noisy or cuts in and out 0 Adjust the volume of the headphones and the connected device to a suitable level v p 20 0 The Bluetooth device is out of range Bring the Bluetooth device closer to the headphones 0 The Bluetooth connection is experiencing wireless interference Move the headphones away from appliances such as ...

Page 29: ...vices again v p 15 0 Select A2DP as the Bluetooth connection profile on the transmitting Bluetooth device For details see the Owner s Manual of the Bluetooth device 0 If the USB cable is connected remove it Sound is not output from the headphones when connected using Bluetooth 0 Check that audio is being played back on the Bluetooth device 0 Increase the volume Increase the volume on the Bluetooth...

Page 30: ...t the power of the Bluetooth device is on and the Bluetooth function is enabled 0 Select HSP or HFP as the Bluetooth connection profile on the transmitting Bluetooth device For details see the Owner s Manual of the Bluetooth device 0 Check that the Bluetooth device is set to handle calls through the headphones For details see the Owner s Manual of the Bluetooth device 0 Increase the incoming call ...

Page 31: ...icate over a distance of approximately 10 m However obstructions people metallic objects walls etc and radio wave conditions affect the range in which communication is possible 0 The Bluetooth device that you want to connect must support the same profile as these headphones in order to use the Bluetooth function For details on profiles that the Bluetooth device is compatible with see the Bluetooth...

Page 32: ...of such marks by D M Holdings Inc is under license Other trademarks and trade names are those of their respective owners Qualcomm aptX and Qualcomm cVc are products of Qualcomm Technologies Inc and or its subsidiaries Qualcomm is a trademark of Qualcomm Incorporated registered in the United States and other countries aptX and cVc are trademarks of Qualcomm Technologies International Ltd registered...

Page 33: ...sure level 100 dBA o Bluetooth section Compatible standards Bluetooth Ver 5 0 Transmission power class Class1 Compatible profiles A2DP AVRCP HSP HFP A2DP codec support aptX aptX Low Latency AAC SBC Continuous playback time Approx 10 hours Charging time Approx 2 hours Contents Preparation Connections Operation Troubleshooting Appendix 33 ...

Page 34: ...ce class ver 1 0 HID class ver 1 11 o General Operating temperature range 5 40 Power supply DC 3 7 V internal lithium polymer rechargeable battery Weight 72 g zFor purposes of improvement specifications and design are subject to change without notice Contents Preparation Connections Operation Troubleshooting Appendix 34 ...

Page 35: ...www denon com 3520 10650 00ADA Copyright 2018 D M Holdings Inc All Rights Reserved 35 ...

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