Troubleshooting: No Water From Cooler
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Rotate cooler to
back. Pull on tab on
back & remove lid
Pull on the back of the lid so
that the tab is released. Set
lid aside.
Press reset button
If the backup float is tripped,
it shuts o
ff
all water to the
cooler as a safety
precaution. This can also
happen in transportation or if
cooler gets bumped (after it
is installed).
In the future, if
water does not dispense,
pushing the reset button
usually fixes the issue.
Replace lid
Put the external lid back on
the cooler and press on the
back so that the tab is
clicked into place.
Check Backup Float
Now, press up on the
Secondary Float to make
sure that it moves up and
down.
Check the floats
See the 2 air-filled “floats” -
a main “float” (larger) that
shuts o
ff
the water flow
when reservoir is full - and a
smaller backup float that
shuts o
ff
water if the first
float were to not activate.
Check main float
With clean hands (or with a
clean utensil), press up on
the Main Float to make sure
that it moves up and down. If
it doesn’t move or if it’s not
attached, just click it into
place.
Check baffle
Inside the stainless steel
reservoir, you’ll find a ba
ffl
e.
Occasionally, this can come
loose in transport. If loose, it
can rise up and trip the
floats. If dislodged, push it
into the center hole in the
bottom of reservoir.
Remove float kit lid
Remove the float kit lid so
that you can check
everything inside the
reservoir. Just grab the tab
on the sides and lift straight
up
if last step didn’t get
water flowing:
Let’s try something
else. First, turn off
water.
Find the water valve (it is
usually blue and may be on
the back of the cooler or
under the sink). Turn the
valve so it’s perpendicular.
Water is off
Water is on
Replace float kit lid
Press down on Float Kit Lid
to replace it. Make sure it’s
pressed all the way down to
seal the reservoir.
Turn water on
Turn water on by rotating
valve so that it is parallel with
the waterway and see if the
cooler is working. (Water
flow is o
ff
when it is
perpendicular.)