Deluxe RDM EC9100i Series User Manual Download

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EC9100i Series Scanner User Guide

Contents

Page 5

Swiping magnetic stripe cards (optional)

.......................................................................................... 21

Imaging identification cards

................................................................................................................ 21

Understanding light signals

..................................................................................................................... 22

Maintaining your scanner

........................................................................................................................ 23

Removing the covers

........................................................................................................................... 23

Front cover

........................................................................................................................................ 23

Endorsement printer cover

............................................................................................................. 23

Franker and endorser inkjet cartridges

............................................................................................. 24

Installing the franker cartridge

........................................................................................................ 25

Installing the endorser inkjet cartridge

.......................................................................................... 26

Replacing the inkjet blotter

............................................................................................................. 27

Replacing the paper roll for the printer

.......................................................................................... 27

Cleaning your scanner

......................................................................................................................... 28

Using RDM ScannerCare Cleaning Kit

......................................................................................... 28

Manual cleaning

............................................................................................................................... 29

Troubleshooting

........................................................................................................................................ 31

Scanner does not respond

.................................................................................................................. 31

Card transactions do not function properly

...................................................................................... 31

Printer does not print

........................................................................................................................... 31

Specifications

............................................................................................................................................ 32

Warranty Information

............................................................................................................................... 35

LIMITED WARRANTY:

........................................................................................................................ 35

WARRANTY SPECIFICS:

.................................................................................................................. 36

Summary of Contents for RDM EC9100i Series

Page 1: ...RDM EC9100i Series Scanners User Guide January 2021...

Page 2: ...rks or registered trademarks of RDM All other brands and their products are trademarks or registered trademarks of their respective holders and should be noted as such Disclaimer RDM makes no warranty...

Page 3: ...interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at hi...

Page 4: ...12 Internal components 13 Inside the front cover side view Auto Feed 13 Inside the front cover side view Single Feed 13 Inside the front cover back view 14 Inside the front cover and endorsement prin...

Page 5: ...r and endorser inkjet cartridges 24 Installing the franker cartridge 25 Installing the endorser inkjet cartridge 26 Replacing the inkjet blotter 27 Replacing the paper roll for the printer 27 Cleaning...

Page 6: ...g parts from areas not described in this guide will void the warranty When you are working inside the scanner such as when you are replacing the franker cartridge make sure the scanner s power is disc...

Page 7: ...from the RDM EC9100i series scanners are an ideal fit for payment applications such as remote deposit capture check cashing teller capture healthcare POS retail POS and walk in bill payments Scanners...

Page 8: ...Document throughput DPM EC9111f 1 EC9112f 1 EC9103f 30 30 90 EC9104f 30 30 90 EC9108f 30 30 90 There is a label on your scanner that includes the following details about your scanner The scanner s mod...

Page 9: ...oration Page 9 Status LED Signals This status L E D Light Emitting Diode is located on the front right of the scanner The light indicates the status of the scanner For more information see Understandi...

Page 10: ...r User Guide EC9100i series scanner 2021 RDM Corporation Page 10 EC9100i series scanner Single feed SF models Exit pocket Exit extension Insertion extension Endorsement printer cover Front cover Statu...

Page 11: ...EC9100i Series Scanner User Guide EC9100i series scanner 2021 RDM Corporation Page 11 Auto feed AF models Document feeder Exit pocket Status LED Front cover Endorsement printer cover Pocket stop...

Page 12: ...C9100i series scanner 2021 RDM Corporation Page 12 Auto feed AF printer models Status LED Front cover Endorsement printer cover Exit pocket Document feeder Printer door release button Printer door 3 t...

Page 13: ...M Corporation Page 13 Internal components Inside the front cover side view Auto Feed Inside the front cover side view Single Feed Feeder roller Document feeder area Image sensor closed ID card entry s...

Page 14: ...Scanner User Guide EC9100i series scanner 2021 RDM Corporation Page 14 Inside the front cover back view Franker cartridge latch Franker cartridge Metal Plate aligns with slot in franker cartridge ID c...

Page 15: ...ion Page 15 Exit pocket Document track Franker Back Document feeder Image sensor and panels closed ID card entry slot Status LED Metal post for top cover Metal post for top cover Endorsement printer s...

Page 16: ...ll also have a USB hub Connector Port Description USB Port High speed 2 0 480 mbps Use this port to connect to a computer You must use the USB A to B cable Power Connect the power adapter to this port...

Page 17: ...a counter top or table Is convenient for the scanner operator Offers adequate ventilation and protection from elements such as heat dust oil or moisture Is close to the application computer Is close...

Page 18: ...vely visit https www youtube com user RDMCorporation playlists Disconnecting the power cord Caution Disconnecting the scanner from a power source while the scanner is processing a transaction might ca...

Page 19: ...e are many applications that support the RDM EC9100i Most are available from third party vendors If you are not sure where to acquire your payment application check with whoever provided your scanner...

Page 20: ...in a batch with auto feed AF models Make sure that you place the documents into the feeder with the MICR line at the bottom and facing towards the outside of the scanner Caution Adjust the exit extens...

Page 21: ...wiping magnetic stripe cards optional 1 Place the card in the slot on the side of the scanner with the stripe down and facing towards the body of the scanner 2 Swipe the card from front to back Imagin...

Page 22: ...canner is waiting for the user to insert a document into the feeder Scanning Green and red flashing cycle The scanner is processing the documents Wait for the scanner to finish Error Red flashing An e...

Page 23: ...asp the front and the back end of the front cover 4 Gently pull the cover upwards until it detaches from the scanner To replace the front cover Caution Before you replace the front cover make sure the...

Page 24: ...ed separately Certain EC9100i scanners are capable of endorsing checks but the cartridges are not included with scanners With your scanning application the endorser inkjet printer places user defined...

Page 25: ...by the franker tab 4 Insert the new franker cartridge Make sure the top of the metal plate fits into the slot in franker cartridge as pictured 5 Secure the franker cartridge a Push the metal plate to...

Page 26: ...tridge out of the scanner 4 To insert the new inkjet cartridge pull the inkjet latch back and place the inkjet cartridge into the holder The cartridge needs to be at an angle so that the back of the c...

Page 27: ...4 Insert the replacement inkjet blotter into the slot Replacing the paper roll for the printer If your scanner has a printer the following steps describe how to replace the paper roll 1 Press the pri...

Page 28: ...cleaning cards and device wipes o You can use the RDM ScannerCare application which is installed on your computer or your payment application s document feeding cycle as described below 2 Manually by...

Page 29: ...summary sub tab 7 View the cleaning summary for the scanner The summary shows various information related to each scanner cleaning step Here is the View cleaning summary tab for the EC9100i Cleaning...

Page 30: ...lace the covers Cleaning the image sensor Caution Always disconnect the unit from its power source before cleaning the image sensor 1 Remove the front cover and the endorsement printer cover 2 Open bo...

Page 31: ...ake sure the switch is in the on position Change or replace the cord if necessary 3 If the problem persists contact your solution provider or help desk Card transactions do not function properly 1 Ens...

Page 32: ...E13B MICR Assist available Uses RDM s Progressive MICR Method for optimum MICR read accuracy Image capture Duplex imaging File formats Tiff 6 0 JPEG BMP uncompressed File compression JPEG grayscale Q...

Page 33: ...7 sec Uses power from scanner s power supply Software and support Supported operating systems Windows 10 32 64 bit Development software RDM EC Scanner Application Development Kit ADK includes RDM SCI...

Page 34: ...ately 6000 6065 Replacement HP inkjet printer cartridge sold separately 6000 6060 HP C6602A black ink Ink Jet Blotter 5 pack 302987 Thermal paper roll 3 125 W x 225 L 3 125 maximum diameter Standard t...

Page 35: ...d if failure of the RDM EC9100i has resulted from accident abuse or misapplication Any replacement RDM EC9100i will be warranted for the remainder of the original warranty period The equipment is sold...

Page 36: ...ll theft or vandalism o Spillage of liquid or objects that have fallen into the equipment o Equipment that has been exposed to excessive heat or unstable environmental conditions o Consumables such as...

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