29
PROBLEM
POSSIBLE CAUSE
REMEDY
The coffee delivered is watery
We suggest you access Bean Adapt Technology in the Coffee Link App to adjust this
parameter to an appropriate setting for the coffee beans used.
On the other hand, please also check the following:
The pre-ground coffee funnel (A3) is
clogged.
Open the door (A2), extract the funnel
and clean with the help of the brush (C5)
as described in section “16.8 Cleaning the
pre-ground coffee funnel”.
The appliance will not make coffee
The appliance has detected impurities in
its internal circuits. "Cleaning underway"
is displayed.
Wait for the appliance to be ready again
and reselect the required beverage. Contact
customer services if the problem persists.
The infuser cannot be removed
The appliance has not been turned off
correctly
Turn the appliance off by pressing the
button (A9) (see section “5. Turning the
appliance off”).
At the end of descaling, the appliance
requests a third rinse
During the two rinse cycles, the water
tank (A20) has not been filled to the MAX
level
Follow the instructions displayed by the ap-
pliance, but first empty the drip tray (A24) to
avoid the water overflowing.
Milk does not flow from the milk spout
(D7)
The lid (D1) of the milk container (D) is
dirty
Clean the milk container lid as described in
section “16.10 Cleaning the milk container (D)”.
The milk contains large bubbles and
squirts out of the milk spout (D7) or there
is little froth
The milk is not cold enough or is not
semi-skimmed or skimmed.
Use skimmed or semi-skimmed milk at
refrigerator temperature (about 5° C). If
the result is not as you wished, try chang-
ing brand of milk.
The milk container lid (D1)is dirty
Clean the milk container as described in
section “10.5 Cleaning the milk container
after use”
Vegetable beverages have been used.
For best results, use beverages at refriger-
ator temperature (about 5° C). Adjust the
amount of froth as described in section
“10.4 Customising the beverages”
The cup shelf (A1) is hot.
A number of beverages have been pre-
pared in rapid succession
The machine emits noises or small puffs
of steam while not in use
The machine is ready for use, or has re-
cently been turned off, and condensate is
dripping into the hot vaporiser
This is part of normal operation. To limit
the phenomenon, empty the drip tray.
The appliance emits puffs of steam from
the drip tray (A24) and/or there is water
on the surface the appliance rests on.
The drip tray grille (A22) has not been
replaced after cleaning.
Put the drip tray grille back in the drip
tray.
The inside of the machine is wet and
there is condensation
The machine's cooling circuit is not work-
ing correctly. You are continuing to use
the machine even though the "MACHINE
COOLING FAULT" alarm is displayed
Turn the machine off and leave it to cool
down. If the problem persists, contact
De'Longhi Customer Services
The App is not working
App malfunction
Close the App, then run it again
The App indicates a problem, but there is
no problem with the appliance
The data between the appliance and App
are not synchronised
Disable connectivity, then enable again
(section “6.3 Connectivity”).
