21
PROBLEM
POSSIBLE CAUSE
SOLUTION
No espresso coffee is delivered
No water in the tank
Fill the tank with water
The holes in the filter holder are blocked
Clean the filter holder spout holes
The espresso boiler outlet is blocked
Clean as described in the chapter “Cleaning”
Scale in the water circuit
Descale as described in the “Descaling” section
The espresso coffee drips from
the edges of the filter holder
rather than the holes
The filter holder has been inserted incor-
rectly or is dirty
Attach the filter holder correctly and rotate firmly
as far as it will go
The espresso boiler gasket has lost elasti-
city or is dirty
Have the espresso boiler gasket replaced by Custo-
mer Services
The holes in the filter holder spouts are
blocked
Clean the filter holder spout holes
The espresso coffee is cold
The OK light is not on when the coffee is
delivered
Wait until the OK light comes on
No preheating was done
Pre-heat as indicated in the “Tips for a hotter cof-
fee” section
The cups were not preheated
Pre-heat the cups with hot water
Scale in the water circuit
Descale as described in the section “Descaling”
The pump is excessively noisy
The water tank is empty
Fill the tank
The tank is not correctly in place and the
valve on the bottom is not open
Press the tank down lightly to open the valve on
the bottom
There are air bubbles in the tank
connector
Follow the instructions given in the “Hot water”
section until water is delivered
The coffee froth is too dark
(delivered from the spout too
slowly)
The pre-ground coffee is pressed down
too firmly
Press the coffee down less firmly
There is not enough pre-ground coffee
Reduce the quantity of pre-ground coffee
The espresso boiler outlet is blocked
Clean as described in the section “Cleaning the
boiler outlet”
The filter or the perforated filter is blocked Clean as described in the section “Cleaning the
coffee filters”
The pre-ground coffee is too fine or damp Use only pre-ground coffee for espresso coffee ma-
kers and make sure it is not damp
The wrong type of pre-ground coffee is
being used
Use a different type of pre-ground coffee
The coffee has an acid taste
Inadequate rinsing after descaling
After descaling, rinse the appliance as described in
the section “Descaling”
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
