22
22. TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
PROBLEM
POSSIBLE CAUSE
REMEDY
The appliance does not
come on
It is not plugged into the mains socket.
Connect the plug to the power socket.
The coffee is not hot.
The cups were not preheated.
Warm the cups by rinsing them with hot
water (Please note: you can use the hot water
function).
The internal circuits of the appliance have
cooled down because 2/3 minutes have
elapsed since the last coffee was made.
Before making coffee, run a rinse cycle to
heat the internal circuits, by pressing
OK
(B15).
Coffee temperature setting too low.
Set a higher coffee temperature in the menu.
The coffee is weak or not
creamy enough.
The coffee is ground too coarsely.
Turn the grinding adjustment dial (A5) one
click anticlockwise towards 1 while the coffee
mill is in operation (fig. 7). Continue one click
at a time until coffee delivery is satisfactory.
The effect is only visible after delivering 2
coffees (see section “13.1 Adjusting the coffee
mill”).
The coffee is unsuitable.
Use coffee for espresso machines.
Coffee not fresh.
The coffee pack has been opened for too long
and has lost its taste.
→
INDICATOR LIGHTS DISPLAYED POSSIBLE CAUSE
REMEDY
PERMANENTLY ALIGHT
ESC
OK
ESC
OK
ESC
OK
BLINKING
Descaling has been interrupted.
The procedure must be completed before the
machine can be used. Press the
OK
icon
(B15) to start the procedure.
