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17.  TROUBLESHOOTING

Below is a list of some of the possible malfunctions.  
If the problem cannot be resolved as described, contact customer services.

PROBLEM 

POSSIBLE CAUSE

REMEDY

The coffee is not hot. 

The cups were not preheated.

Warm the cups by rinsing them with hot 
water (Please note: you can use the hot water 
function).

The internal circuits of the appliance have 
cooled down because 2/3 minutes have 
elapsed since the last coffee was made.

Before making coffee, rinse the internal circuits 
by pressing the 

 button (B5).

A low coffee temperature is set.

Set a high coffee temperature in the menu.

The coffee is weak or not 
creamy enough.

The coffee is ground too coarsely.

Turn the grinding adjustment dial (A2) one 
click anticlockwise towards 1 while the coffee 
mill is in operation (fig. 10). Continue one click 
at a time until coffee delivery is satisfactory. 
The effect is only visible after delivering 2 
coffees (see section “8.4 Adjusting the coffee 
mill”).

The coffee is unsuitable.

Use coffee for espresso machines.

The coffee is delivered too 
slowly or a drop at a time.

The coffee is ground too finely.

Turn the grinding adjustment dial (A2) one 
click clockwise towards "7" while the coffee 
mill is in operation (fig. 11). Continue one click 
at a time until coffee delivery is satisfactory. 
The effect is only visible after delivering 2 
coffees (see section “8.4 Adjusting the coffee 
mill”).

Coffee does not come out of 
one or both of the spouts.

The coffee spouts (A14) are blocked. 

Clean the spouts with a toothpick (fig. 28B).

The milk does not come out of 
the milk spout (D5)

The lid (D2) of the milk container lid is dirty

Clean the milk container lid as described in sec-
tion “11.10 Cleaning the milk container”.

The appliance does not come 
on

It is not plugged into the mains socket.

Plug into the mains socket.

The main switch (A8) is not turned on.

Place the main switch in the I position (fig. 2).

The infuser cannot be 
extracted

The appliance has not been turned off correctly

Turn the appliance off by pressing the 

 

button (B

3

) (fig. 6) (see section “5. Turning the 

appliance off”).

Summary of Contents for ECAM23.46 Series

Page 1: ...De Longhi Appliances via Seitz 47 31100 Treviso Italy www delonghi com 5713242711_00 _0320 ...

Page 2: ...ECAM23 46X 24 46X BEAN TO CUP ESPRESSO AND CAPPUCCINO MACHINE Instructions for Use Instructions videos available at http ecam23460 delonghi com ...

Page 3: ... D1 D2 D3 D4 D5 C7 De Longhi Appliances s r l Via L Seitz 47 31100 Treviso ITALY Tel 39 0422 4131 5413218631 04 15 Decalcificante per macchine da caffè Descaler for coffee machines Détartrant pour machines à café Entkalker für Kaffeemaschinen C3 EN page 6 ...

Page 4: ...3 P U S H A1 A11 A12 A14 A15 A16 A10 C4 A A3 A5 A6 A7 A13 A21 A4 A2 A8 A9 A18 A19 A17 A20 ...

Page 5: ...4 2 3B 3A 4 6 5 7 8 9 10 11 12 13 14 16 1 15 ...

Page 6: ...5 17 18 19 20 21 22 23 24 25 26 27 29 30 31 28A 28B P U S H P U S H 32 ...

Page 7: ...ground coffee 11 9 MAKING CAPPUCCINOS AND MILK BASED COFFEES 12 9 1 Filling and attaching the milk container 12 9 2 Adjusting the amount of froth 12 9 3 Making cappuccino or latte macchiato 12 9 4 Cleaning the milk container after use 12 9 5 Programming the quantity of coffee and milk in the cup for cappuccino or milk 13 10 HOT WATER 13 10 1 Changing the quantity of water delivered automatically 1...

Page 8: ...in using the appliance B2 Selection dial turn to select the required quantity of cof fee When in the settings MENU turn to select the required function B3 button turns the appliance on and off B4 P button to access the menu B5 button to perform a rinse cycle When in the set tingsMENU itactsasthe ESC buttontoexitfromtheselect edfunctionandgobacktothemainmenu B6 aromaselectionbutton toselectthecoffe...

Page 9: ...rned on and off it is advisable to collecttherinsewaterinacontainer toavoidtoemptythe drip tray frequently Dangerofburns During rinsing a little hot water comes out of the coffee spouts A14 and is collected in the drip tray A19 underneath Avoid contact with splashes of water To turn the appliance on press the button B3 fig 6 The message Heating Please wait appears on the display B1 After heating t...

Page 10: ...g When en abled the function reduces energy consumption in compliance with current European regulations When energy saving mode is active an asterisk appears under Energy Saving in the menu To enable or disable energy saving proceed as follows 1 Press the P button B4 to enter the menu 2 Turn the selection dial B2 fig 7 until the required func tion is displayed 3 Press the button B9 4 Press the but...

Page 11: ...button B9 4 Statisticsontheapplianceappearonthedisplay D6 Turn the selection dial fig 7 to scroll through the items 5 Press the button B5 twice to exit the menu 7 RINSING Use this function to deliver hot water from the coffee spouts A14 and hot water spout C6 if inserted to clean and heat the appliance s internal circuit Place a container with a minimum capacity of 100ml under the coffee and hot w...

Page 12: ...ee section 10 Hot water select the high coffee temperature in the menu see sec tion 6 8 Setting the temperature 8 6 Making coffee using coffee beans Important Do not use caramelised or candied coffee beans as they could stick to the coffee mill and make it unusable 1 Fill the beans container A7 fig 12 with coffee beans 2 Place under the coffee spouts A14 1 cup if you want 1 coffee fig 9 2 cups if ...

Page 13: ...ut To move it nearer the cup simply pull it downwards fig 21 8 Follow the instructions below for each individual function 9 2 Adjusting the amount of froth Turnthefrothadjustmentdial D1 toadjusttheamountoffroth on the milk delivered while making cappuccinos Dial position Description No froth Min froth Max froth 9 3 Making cappuccino 1 After attaching the milk container D turn the froth ad justment...

Page 14: ... change this quantity proceed as follows 1 Position a container under the hot water spout C6 2 Press and hold the button B9 until the appliance starts delivering hot water then release the button 3 When the hot water in the cup reaches the required level press the button again The machine is now reprogrammed with the new quantity 11 CLEANING 11 1 Cleaning the machine The following parts of the mac...

Page 15: ...ater tank 1 Clean the water tank A10 regularly about once a month and whenever you replace the water softener filter C4 if provided with a damp cloth and a little mild washing up liquid 2 Remove the filter C4 if present and rinse with running water 3 Replacethefilter ifinstalled fillthetankwithfreshwater and replace 4 Models with water softener filter only Deliver about 100ml of water 11 7 Cleanin...

Page 16: ...DESCALING Important Before use read the instructions and the labelling on the descaler pack It is important to use De Longhi descaler only Using un suitable descaler and or performing descaling incorrectly may result in faults not covered by the manufacturer s guarantee Descaler could damage delicate surfaces If the product is accidentally spilt dry immediately To descale Descaler De Longhi descal...

Page 17: ...ait is displayed 17 When it finishes the message Rinsing complete Con firm appears on the display 18 Press the hot water button The message FILL TANK is displayed 19 Emptythedriptray removeandtopupthewatertankwith fresh water to the MAX level and put back in the machine The descaling cycle is now complete Pleasenote If the descaling cycle is not completed correctly e g no electricity we recommend ...

Page 18: ...r under the hot water spout C6 min capacity 500 ml 15 Press the button to confirm the selection The appli ance begins hot water delivery and the message Please wait is displayed 16 After the flow of hot water stops the machine automati cally reverts to Ready for coffee status The new filter is active and indicated by an asterisk displayed under Installfilter inthemenu Youcannowusetheappliance 14 2...

Page 19: ...30x350 mm Weight depending on models 9 7 9 4 kg Max beans container capacity 250 g 16 DISPLAYED MESSAGES DISPLAYED MESSAGE POSSIBLE CAUSE REMEDY FILLTANK Insufficient water in the tank A10 Fillthetankwithwaterand orinsertitcorrect ly pushing it as far as it will go until it clicks into place fig 3 The tank A12 is not correctly in place Insert the tank correctly and press as far as it will go fig 3...

Page 20: ...ty the funnel with the help of the brush C5 as described in section 11 8 Cleaning the pre ground coffee funnel INSERT INFUSER ASSEMBLY The infuser A12 was not replaced after cleaning Insert the infuser as described in section 11 9 Cleaning the infuser INSERTTANK The tank A10 is not correctly in place Insert the tank correctly and press as far as it will go fig 3B GENERAL ALARM The inside of the ap...

Page 21: ...ion 8 4 Adjusting the coffee mill The coffee is unsuitable Use coffee for espresso machines The coffee is delivered too slowly or a drop at a time The coffee is ground too finely Turn the grinding adjustment dial A2 one click clockwise towards 7 while the coffee mill is in operation fig 11 Continue one click at a time until coffee delivery is satisfactory The effect is only visible after deliverin...

Page 22: ...u wished try changing brand of milk The froth adjustment dial D1 is incorrectly adjusted Adjust following the instructions in section 9 2 Adjusting the amount of froth Themilkcontainerlid D2 orfrothadjustment dial D1 is dirty Clean the milk container lid and dial as de scribed in section 11 10 Cleaning the milk container The hot water steam connection nozzle A13 is dirty Clean the connection nozzl...

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