26
PROBLEM
POSSIBLE CAUSE
REMEDY
The coffee is not hot.
The cups were not preheated.
Warm the cups by rinsing them with hot
water (Please note: you can use the hot water
function).
The infuser has cooled down because
2/3 minutes have elapsed since the last
coffee was made.
Before making the coffee, heat the infuser by
rinsing using the rinse function (see section
"6.3 Rinse ").
A low coffee temperature is set.
Set a hotter coffee temperature in the menu (see
section "6.9 Coffee temperature" ).
→
20.
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
DISPLAYED MESSAGE
POSSIBLE CAUSE
REMEDY
REPLACE WATER FILTER
PRESS OK TO START
The water softener filter (D4) is exhausted.
Press the selector corresponding to "OK" to re-
place or remove the filter, or "ESC" to carry out
the procedure later. Follow the instructions in
section "17. Water softener filter".
GENERAL ALARM: REFER TO
USER MANUAL / APP
The inside of the machine is very dirty.
Clean the inside of the machine thoroughly, as
described in section "14. Cleaning". If the mes-
sage is still displayed after cleaning, contact a
customer service centre.
The tubes inside the milk container (E) must be
cleaned.
Turn the froth adjustment dial (E1) to CLEAN
(fig. 19).
Reminds you the filter (D4) must be replaced.
Replace the filter or remove it as described in
section "17. Water softener filter".
The machine must be descaled.
The descaling procedure described in section
"15. Descaling" needs to be performed.
The machine may request descaling cycles at
very short intervals. This is normal and due to
the machine’s advanced control system.
Energy saving is enabled.
To disable the function, proceed as described in
section "6.8 Energy saving".
The machine is connected to a device via
bluetooth.
CLEANING UNDERWAY
PLEASE WAIT
The machine has detected impurities in its in-
ternal circuits.
Wait for the machine to be ready for use again
and reselect the required beverage. Contact
Customer Services if the problem persists.
