17
9. TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
There is water in the drip tray
It is normal: due to the internal water
circuits operations
Regularly empty and clean the drip tray
No espresso coffee is delivered
No water in the tank (A15)
Fill the tank
The
light is on to indicate that the
coffee or steam circuit is empty
Press the button corresponding to the
light to fill the circuit
The coffee filter is blocked
Clean as described in section “5.3 Coffee
filter cleaning and maintenance” and “5.4
Cleaning the” Espresso Cool” filters”
The tank has been inserted incorrectly
and the valves on the bottom are not
open
Press the tank down lightly to open the
valves on the bottom
Scale in the water circuit
Descale as described in section “8. Descaling”
Coffee grind too fine
Adjust coffee dose and grinding (refer to
Quick Guide)
The portafilter cannot be attached to
the appliance
The ground coffee has not been pressed
or is too much
Repeat grinding with new settings. Reduce
the powder quantity: check if the filte r(sin-
gle or double filter) is the same size as the
selector of grinding quantity (2x button (B3)
selected or not)
The espresso coffee drips from the
edges of the portafilter rather than the
holes
The portafilter is inserted incorrectly
Attach the portafilter correctly and rotate
firmly as far as it will go
The espresso boiler gasket has lost elas-
ticity or is dirty
Have the espresso boiler gasket replaced by
Customer Services
The coffee filter is clogged
Clean as described in section “5.3 Coffee
filter cleaning and maintenance” and “5.4
Cleaning the” Espresso Cool” filters”
The coffee crema is too light (delivered
from the spout too fast)
The appliance settings need reviewing Refer to coffee guide for suggestions
The coffee crema is too dark (delivered
from the spout too slowly)
The appliance settings need reviewing Refer to coffee guide for suggestions
No milk froth is formed when making
cappuccino with LatteCrema System
Milk not cold enough
Always use milk at refrigerator temperature
The froth selection knob (D5) is not in
the correct position
Check and turn to the right position the froth
selection knob (
max froth;
med
froth;
min froth )
The LatteCrema System is dirty
Clean the cappuccino maker as described
in section “5.11 Cleaning the LatteCrema
System”
Scale in the water circuit
Descale as described in section “8. Descaling”
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