Dell XPS M1210, Owner'S Manual, Page: 89 / 192

Troubleshooting
89
Drive Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide .
E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE —
Click the Start button and click My
Computer . If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
T EST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
C
LEAN THE DRIVE OR DISK
—
See "Cleaning Your Computer" on page 173.
E NSURE THAT THE C D IS SNAPPED ONTO THE SPINDLE
C HECK THE CABLE CONNECTIONS
C
HECK FOR HARDWARE INCOMPATIBILITIES
—
See "Resolving Software and Hardware Incompatibilities" on
page 108.
R UN THE D ELL D IAGNOSTICS —
See "Dell Diagnostics" on page 85.
CD and DVD drive problems
NOTE:
High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE:
Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
C
LOSE OTHER PROGRAMS
—
The CD/DVD-RW drive must receive a steady stream of data when writing. If
the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
T URN OFF STANDBY MODE IN W INDOWS BEFORE WRITING TO A C D / D V D - R W DISC —
See "Power
Management Modes" on page 41 for information on standby mode.
C HANGE THE WRITE SPEED TO A SLOWER RATE —
See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1
Ensure that the computer is shut down.
2
Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until
the tray is partially ejected.
3
Gently pull out the tray until it stops.