Dell XPS 15 Service Manual Download Page 20

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Lift the battery off the palm-rest assembly.

Figure 3. Removing the battery

battery cable

screws (4)

battery

palm-rest assembly

Turn the computer over, open the display, and press the power button for five
seconds to ground the system board.

Summary of Contents for XPS 15

Page 1: ...XPS 15 Service Manual Computer Model XPS 15 9560 Regulatory Model P56F Regulatory Type P56F001 ...

Page 2: ...o hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2016 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 06 Rev A01 ...

Page 3: ...12 After working inside your computer 14 Removing the base cover 15 Procedure 15 Replacing the base cover 18 Procedure 18 Removing the battery half length 19 Prerequisites 19 Procedure 19 Replacing the battery half length 21 Procedure 21 Post requisites 21 Removing the battery full length 22 Prerequisites 22 Procedure 22 3 ...

Page 4: ...uisites 30 Removing the solid state drive half length 32 Prerequisites 32 Procedure 32 Replacing the solid state drive half length 35 Procedure 35 Post requisites 35 Removing the solid state drive full length 37 Prerequisites 37 Procedure 37 Replacing the solid state drive full length 40 Procedure 40 Post requisites 40 Removing the speakers 41 Prerequisites 41 Procedure 41 4 ...

Page 5: ... card 46 Procedure 46 Post requisites 47 Removing the fans 48 Prerequisites 48 Procedure 48 Replacing the fans 51 Procedure 51 Post requisites 52 Removing the heat sink assembly 53 Prerequisites 53 Procedure 53 Replacing the heat sink assembly 55 Procedure 55 Post requisites 56 Removing the memory modules 57 Prerequisites 57 Procedure 57 5 ...

Page 6: ...rocedure 66 Post requisites 67 Removing the audio daughter board 68 Prerequisites 68 Procedure 69 Replacing the audio daughter board 70 Procedure 70 Post requisites 70 Removing the coin cell battery 72 Prerequisites 72 Procedure 73 Replacing the coin cell battery 74 Procedure 74 Post requisites 74 Removing the keyboard 76 Prerequisites 76 Procedure 76 6 ...

Page 7: ...84 Procedure 84 Post requisites 85 Removing the power adapter port 86 Prerequisites 86 Procedure 86 Replacing the power adapter port 88 Procedure 88 Post requisites 88 Removing the antenna cover 89 Prerequisites 89 Procedure 90 Replacing the antenna cover 92 Procedure 92 Post requisites 92 Removing the display hinges 93 Prerequisites 93 Procedure 94 7 ...

Page 8: ... Post requisites 99 Removing the palm rest assembly 100 Prerequisites 100 Procedure 101 Replacing the palm rest assembly 102 Procedure 102 Post requisites 102 BIOS overview 104 Entering the BIOS setup program 104 Timing key sequences 104 System setup options 105 Clearing CMOS settings 112 Flashing the BIOS 112 Boot menu 113 Boot menu enhancements 113 Diagnostics 114 8 ...

Page 9: ...Getting help and contacting Dell 116 Self help resources 116 Contacting Dell 117 9 ...

Page 10: ...ut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable...

Page 11: ...our warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAU...

Page 12: ...mputer Table 1 Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2x3 T5 10 System badge Palm rest assembly M2x8 2 Battery half length Palm rest assembly M2x4 4 Battery full length Palm rest assembly M2x4 7 Hard drive cage Hard drive assembly M2x4 4 Solid state drive half length System board M2x3 1 Solid state drive Solid state drive bracket M2x2 1 Solid...

Page 13: ... assembly System board M2x3 5 4 Display cable bracket System board M2x2 1 System board Palm rest assembly M2x4 5 Audio daughter board System board M2x3 2 Keyboard Palm rest assembly M1 6x1 5 31 Display hinges Palm rest assembly M2 5x5 6 Power adapter port Palm rest assembly M2x3 1 Antenna module Display assembly M2x4 4 13 ...

Page 14: ...computer 1 Replace all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer 14 ...

Page 15: ...puter After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID FE52208C 5EFA 4569 A90D E459B9E17E37 Status Released Procedure 1 Close the display and turn the computer over 2 Turn the system badge over and remove the two screws M2x8 th...

Page 16: ...3 Remove the 10 screws M2x3 T5 that secure the base cover to the palm rest assembly Figure 1 Removing the base cover 1 base cover 2 system badge 3 screws 12 16 ...

Page 17: ...4 Using a plastic scribe gently pry the base cover off the palm rest assembly Figure 2 Prying the base cover off the computer base 1 base cover 17 ...

Page 18: ...ing inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID F113D502 95A9 448F AB1C F07A96526541 Status Released Procedure 1 Place the base cover on the palm rest assembly and snap it into place 2 Replace the 10 screws M2x3 T5 that secure the base cover to the palm rest assembly 3 Replace the two screws M2x8 ...

Page 19: ...puter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID ADE0B0E5 2130 4FC4 8553 96D2D5460E56 Status Released Prerequisites Remove the base cover Identifier GUID FCDEA56B 004E 44A7 A6A0 7C50399AF6E1 Status Released Procedure 1 Remove the four screws M2x4 that secu...

Page 20: ...he palm rest assembly Figure 3 Removing the battery 1 battery cable 2 screws 4 3 battery 4 palm rest assembly 4 Turn the computer over open the display and press the power button for five seconds to ground the system board 20 ...

Page 21: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B0DA0B2B 67A5 4E8B 9FA0 7C2DEB75C5DE Status Released Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the four screws M2x4 that secure the battery to the palm rest assembly 3 Connect the batte...

Page 22: ...puter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID ADE0B0E5 2130 4FC4 8553 96D2D5460E56 Status Released Prerequisites Remove the base cover Identifier GUID CBCA961F 7C16 4C3F AD46 FA737221CE41 Status Released Procedure 1 Remove the seven screws M2x4 that sec...

Page 23: ...he palm rest assembly Figure 4 Removing the battery 1 palm rest assembly 2 battery cable 3 screws 7 4 battery 4 Turn the computer over open the display and press the power button for five seconds to ground the system board 23 ...

Page 24: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 4E17BC0B 6366 46F3 8FEE 0F9AD2A039F1 Status Released Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the seven screws M2x4 that secure the battery to the palm rest assembly 3 Connect the batt...

Page 25: ...st practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Identifier GUID C7C10D90 ADC9 4C77 887A AF3EE25E9BDA Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half le...

Page 26: ... hard drive cage off the hard drive assembly Figure 5 Removing the hard drive cage 1 screws 4 2 hard drive cage 3 hard drive assembly 3 Using the pull tab disconnect the hard drive cable from the system board 26 ...

Page 27: ...4 Lift the hard drive assembly off the palm rest assembly Figure 6 Disconnecting the hard drive cable from the system board 1 pull tab 2 hard drive assembly 27 ...

Page 28: ...5 Disconnect the hard drive interposer from the hard drive assembly Figure 7 Disconnecting the hard drive interposer from the hard drive assembly 1 hard drive assembly 2 hard drive interposer 28 ...

Page 29: ...6 Remove the hard drive covers away from the hard drive Figure 8 Removing the hard drive cover 1 hard drive covers 2 2 hard drive 29 ...

Page 30: ...d drives are fragile Exercise care when handling the hard drive Identifier GUID 84AE5B77 A0DE 461A BF43 D8853194B570 Status Released Procedure 1 Replace the hard drive covers on the hard drive 2 Connect the hard drive interposer to the hard drive assembly 3 Place the hard drive assembly on the palm rest assembly 4 Connect the hard drive cable to the system board 5 Align the screw holes on the hard...

Page 31: ...2 Replace the base cover 31 ...

Page 32: ...er follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 28F89DF8 99BB 4B9C 88D1 6DB4494163CF Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Identifier GUID 1DE68481 5A48 4382 8E64 7D4508ABEAB0 Status...

Page 33: ...2 Lift and slide the solid state drive assembly from the system board Figure 9 Removing the solid state drive assembly 1 screw 2 solid state drive assembly 3 solid state drive slot 4 system board 33 ...

Page 34: ...e the screw M2x2 that secures the solid state drive to the solid state drive bracket Figure 10 Removing the solid state drive bracket 1 solid state drive bracket 2 screw 3 solid state drive 4 Lift the solid state drive off the solid state drive bracket 34 ...

Page 35: ...DC9 407D A65A 234FFD38CFA5 Status Released Procedure 1 Align the screw hole on the solid state drive bracket with the screw hole on the solid state drive 2 Replace the screw M2x2 that secures the solid state drive to the solid state drive bracket 3 Align the notches on the solid state drive assembly with the tabs in the solid state drive slot 4 Slide the solid state drive assembly at an angle into...

Page 36: ...2 Replace the base cover 36 ...

Page 37: ...mputer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 28F89DF8 99BB 4B9C 88D1 6DB4494163CF Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Identifier GUID 7B2E5A47 FAA4 4AA9 B3F5 2284E315C53B St...

Page 38: ...2 Lift and slide the solid state drive from the system board Figure 11 Removing the solid state drive 1 screw 2 thermal pad 3 solid state drive slot 4 solid state drive 38 ...

Page 39: ...3 Peel the thermal pad off the solid state drive Figure 12 Removing the thermal pad 1 thermal pad 2 solid state drive 39 ...

Page 40: ...ractices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 2E45853F 15D0 4E23 99A9 F91D4DCDF447 Status Released Procedure 1 Adhere the thermal pad to the solid state drive 2 Slide the solid state drive at an angle into the solid state drive slot 3 Press the other end of the solid state drive down and replace the screw M2x3 that secures the solid state dr...

Page 41: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 28F89DF8 99BB 4B9C 88D1 6DB4494163CF Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Identifier GUID 5146EAB7 980D 425D B274 7DB1561C06D3 Status Released Procedure 1 Disconnect the speaker cable from the system board ...

Page 42: ...4 Lift the speakers along with the speaker cable off the palm rest assembly Figure 13 Removing the speakers 1 speaker cable 2 screws 4 3 speakers 2 4 palm rest assembly 42 ...

Page 43: ...tory Compliance home page at www dell com regulatory_compliance Identifier GUID AC4AADA4 AE75 4834 B2D7 49DA6C0A92EC Status Released Procedure 1 Using the alignment posts place the speakers on the palm rest assembly 2 Replace the four screws M2x2 that secure the speakers to the palm rest assembly 3 Route the speaker cables through the routing guides on the palm rest assembly 4 Connect the speaker ...

Page 44: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 28F89DF8 99BB 4B9C 88D1 6DB4494163CF Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Identifier GUID 6F685E0B 92D5 4CEF AA20 0A459D7A8E89 Status Released Procedure 1 Loosen the captive screw that secures the...

Page 45: ...4 Slide and remove the wireless card out of the wireless card slot Figure 14 Removing the wireless card 1 captive screw 2 wireless card bracket 3 wireless card 4 antenna cables 2 45 ...

Page 46: ... Identifier GUID 7D457601 D15C 4126 B9DA 6C9B7B8A871C Status Released Procedure CAUTION To avoid damage to the wireless card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot and slide the card into the slot 2 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card...

Page 47: ...d Figure 15 Replacing the wireless card 1 wireless card 2 antenna cables 2 3 captive screw 4 wireless card bracket Identifier GUID D6D9C7FD F5F2 4841 BED9 C4F8672A8F1D Status Released Post requisites 1 Replace the battery half length or the battery full length 2 Replace the base cover 47 ...

Page 48: ...1 6DB4494163CF Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Identifier GUID 25D531B0 2984 47B0 AD3F D83854B7F4AC Status Released Procedure NOTE The touch screen cable is available only on laptop configurations with touch displays 1 Remove the two screws M2x4 that secure the video fan JFAN_2 to the system board 2 Disconnect the to...

Page 49: ...h screen cable optional 3 tape 4 fan cable 5 video fan JFAN_2 6 screws 2 7 Remove the two screws M2x4 that secure the processor fan JFAN_1 to the system board 8 Note the routing of the display cable and remove the cable from the processor fan JFAN_1 9 Disconnect the processor fan JFAN_1 cable from the system board 49 ...

Page 50: ...10 Lift the processor fan JFAN_1 away from the palm rest assembly Figure 17 Removing the processor fan 1 routing guide 2 display cable 3 fan cable 4 processor fan JFAN_1 5 screws 2 50 ...

Page 51: ...holes on the processor fan JFAN_1 with the screw holes on the palm rest assembly 2 Connect the processor fan JFAN_1 cable to the system board 3 Route the display cable through the routing guides on the processor fan JFAN_1 4 Replace the two screws M2x4 that secure the processor fan JFAN_1 to the system board 5 Align the screw holes on the video fan JFAN_2 with the screw holes on the palm rest asse...

Page 52: ...Identifier GUID D6D9C7FD F5F2 4841 BED9 C4F8672A8F1D Status Released Post requisites 1 Replace the battery half length or the battery full length 2 Replace the base cover 52 ...

Page 53: ...e hot during normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Identifier GUID 28F89DF8 99BB 4B9C 88D1 6DB4494163CF Status Released Prerequisites 1 Remove the base cover 2 Remove the...

Page 54: ...2 Lift the heat sink assembly off the system board Figure 18 Removing the heat sink assembly 1 heat sink assembly 2 screws 5 4 54 ...

Page 55: ...ION Incorrect alignment of the heat sink can damage the system board and processor NOTE The original thermal grease can be reused if the original system board and fan are reinstalled together If either the system board or the fan is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Identifier GUID 6735D332 2AE0 440D 9A7D 54D6D917B52A Status Released P...

Page 56: ...Identifier GUID D6D9C7FD F5F2 4841 BED9 C4F8672A8F1D Status Released Post requisites 1 Replace the battery half length or the battery full length 2 Replace the base cover 56 ...

Page 57: ...in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 28F89DF8 99BB 4B9C 88D1 6DB4494163CF Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length Identifier GUID E7CC2856 2069 4D93 BA85 9326C079A4BB Status Released Procedure 1 Using...

Page 58: ...2 Slide and remove the memory module from the memory module slot Figure 19 Removing the memory modules 1 memory module 2 securing clips 2 3 memory module slot 58 ...

Page 59: ...the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 01D31343 9248 4391 A6FC 1C2FE832C508 Status Released Procedure 1 Align the notch on the memory module with the tab on the memory ...

Page 60: ...gle and gently press the memory module down until it clicks into place NOTE If you do not hear the click remove the memory module and reinstall it Figure 20 Replacing the memory modules 1 memory module 2 notch 3 tab 4 memory module slot 5 securing clips 60 ...

Page 61: ...Identifier GUID D6D9C7FD F5F2 4841 BED9 C4F8672A8F1D Status Released Post requisites 1 Replace the battery half length or the battery full length 2 Replace the base cover 61 ...

Page 62: ...he system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system board Identifier GUID 3CDEC...

Page 63: ...the display cable bracket to the system board 2 Lift the solid state drive bracket to access the display cable 3 Disconnect the display cable from the system board Figure 21 Disconnecting the display cable 1 display cable bracket 2 screw 3 display cable 4 Disconnect the power adapter port cable speaker cable keyboard control board cable touch pad cable and fingerprint reader cable from the system ...

Page 64: ...d Figure 22 Disconnecting the cables 1 power adapter port cable 2 speaker cable 3 keyboard control board cable 4 touch pad cable 5 fingerprint reader cable 6 touch screen cable optional 7 tape 6 Remove the five screws M2x4 that secure the system board to the palm rest assembly 64 ...

Page 65: ...7 Lift the system board off the palm rest assembly Figure 23 Removing the system board 1 system board 2 screws 5 3 palm rest assembly 65 ...

Page 66: ...ystem board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the appropriate changes again after you replace the system board Identifier GUID B880E805 E813 45FF 8885 0945022F24DF Status Released Procedure 1 Align the screw holes on the system board with the screw holes on the palm rest assembly 2 Replace the five screws M2x4 t...

Page 67: ...equisites 1 Replace the memory modules 2 Replace the heat sink assembly 3 Replace the fans 4 Replace the solid state drive half length or the solid state drive full length 5 Follow the procedure from step 3 to step 6 in Replacing the hard drive 6 Replace the wireless card 7 Replace the battery half length or the battery full length 8 Replace the base cover 67 ...

Page 68: ...r For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 44D35805 8B60 4013 B93B 9D1ACACD3E33 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the solid stat...

Page 69: ... Procedure 1 Remove the two screws M2x3 that secures the audio daughter board to the system board 2 Lift the audio daughter board off the system board and turn the audio daughter board over Figure 24 Removing the audio daughter board 1 screws 2 2 audio daughter board 69 ...

Page 70: ...ll com regulatory_compliance Identifier GUID C9A47377 4CCF 4494 8D1D 338EF8D7B50C Status Released Procedure 1 Turn the audio daughter board over and place the audio daughter board into the slot on the system board 2 Replace the screw M2x3 that secures the audio daughter board to the system board Identifier GUID 918C0499 50D7 49AB 8F43 B72724B368FF Status Released Post requisites 1 Replace the syst...

Page 71: ...7 Replace the wireless card 8 Replace the battery half length or the battery full length 9 Replace the base cover 71 ...

Page 72: ..._compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Identifier GUID 6634F686 747A 4FB1 8FEB 7271331E5E56 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card...

Page 73: ...ure 1 Turn the system board over 2 Disconnect the coin cell battery cable from the system board 3 Note the location of the coin cell battery and pry it off the system board Figure 25 Removing the coin cell battery 1 coin cell battery 2 coin cell battery cable 3 system board 73 ...

Page 74: ...mpliance Identifier GUID A26355E1 1177 48A1 86DE 85C0637849C0 Status Released Procedure 1 Adhere the coin cell battery to the system board 2 Connect the coin cell battery cable to the system board 3 Turn the system board over Identifier GUID 4EB5EDC2 D30F 4CBF A7C9 99B10F18D946 Status Released Post requisites 1 Replace the system board 2 Replace the memory modules 3 Replace the heat sink assembly ...

Page 75: ...9 Replace the base cover 75 ...

Page 76: ... safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID BE0AEDCA F3D2 47B1 8A55 2367CF360BD7 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Follow the procedure from step 1 to step 4 in Removing the hard drive 4 Remove the system board Identifier GUID 86E18A8C 01FE 40F5...

Page 77: ...OTE All new keyboards will be shipped with the Mylar Do not peel off the Mylar Figure 26 Disconnecting the keyboard and keyboard backlight cable 1 Mylar 2 keyboard cable 3 latches 2 4 keyboard backlight cable 3 Remove the 31 screws M1 6x1 5 that secure the keyboard to the palm rest assembly 77 ...

Page 78: ...4 Lift the keyboard off the palm rest assembly Figure 27 Removing the screws from the keyboard 1 screws 31 2 keyboard 3 palm rest assembly 78 ...

Page 79: ...491E066B A879 4DD1 AFD0 80C3D978E1EE Status Released Procedure 1 Align the screw holes on the keyboard with the screw holes on the palm rest assembly 2 Replace the 31 screws M1 6x1 5 that secure the keyboard to the palm rest assembly 3 Adhere the Mylar to the screws that secure the keyboard to the palm rest assembly 4 Connect the keyboard cable and keyboard backlight cable to the keyboard controls...

Page 80: ...he Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID B56E2301 3ABA 48D9 BC76 A2962E57BC12 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card Identifier GUID 074C95E5 EC9E 47A6 9E61 EECF4480ECF1 Status Released Procedure NOTE The touch screen cable is available only on lapto...

Page 81: ...onal 2 tape 3 display cable bracket 4 screw 5 display cable 4 Turn the computer over and open the display at an angle of 90 degrees 5 Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges 6 Remove the six screws M2 5x5 that secure the display hinges to the palm rest assembly 81 ...

Page 82: ...y lift the display assembly from the palm rest assembly Figure 29 Removing the screws that secure the display hinges to palm rest assembly 1 palm rest assembly 2 screws 6 3 display hinges 2 4 display assembly 82 ...

Page 83: ...8 Carefully place the display assembly on a clean flat surface Figure 30 Display assembly 1 display assembly 83 ...

Page 84: ...82B76C 0EE3 4263 9033 54BF36A6B5B6 Status Released Procedure 1 Place the palm rest assembly at the edge of the table with the speakers facing away from the edge 2 Align the screw holes on the palm rest assembly with the screw holes on the display hinges 3 Replace the six screws M2 5x5 that secure the display hinges to the palm rest assembly 4 Adhere the tape and route the touch screen cable option...

Page 85: ...Identifier GUID 96465A79 3284 4285 B73F 150E1B213336 Status Released Post requisites 1 Replace the wireless card 2 Replace the battery half length or the battery full length 3 Replace the base cover 85 ...

Page 86: ...our computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 2FF28833 B61C 40FB 888B 254BA7578BCB Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the display assembly Identifier GUID A6D5FBD8 01B6 4CA4 987A 80FE336B8AF5 Status Released Procedure 1 ...

Page 87: ...3 Lift the power adapter port along with its cable off the palm rest assembly Figure 31 Removing the power adapter port 1 screw 2 power adapter port 3 power adapter port cable 87 ...

Page 88: ...age at www dell com regulatory_compliance Identifier GUID 6573CEC9 6601 4D86 B746 449414FF1856 Status Released Procedure 1 Place the power adapter port into the slot on the palm rest assembly 2 Route the power adapter port cable through its routing guides on the palm rest assembly 3 Replace the screw M2x3 that secures the power adapter port to the palm rest assembly 4 Connect the power adapter por...

Page 89: ... your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 80BA3639 45CF 469B A62E 647326B941AC Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the...

Page 90: ...dentifier GUID A8377F5B D34E 4898 A4F8 FC8C47A285BF Status Released Procedure 1 Carefully turn the display hinges at an angle Figure 32 Turning the display hinge 1 display assembly 2 display hinges 2 90 ...

Page 91: ...2 Slide and lift the antenna cover away from the display assembly Figure 33 Removing the antenna cover 1 display assembly 2 antenna cover 91 ...

Page 92: ...side your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 7ACABB91 5AEC 4E93 9AA6 74128A6B65CF Status Released Procedure 1 Replace the antenna cover on the display assembly 2 Turn the display hinges to the normal position Identifier GUID 6A25475D B8FF 473F BDD0 52E3BAD02710 Status Released Post requisites 1 Repla...

Page 93: ...the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID 7EF5D017 411E 45BA 994D 1B929DB8C05E Status Released Prerequisites NOTE These instructions are applicable only for laptops with a non touchscreen display 1 Remove the base cover 2 Remove the battery half length or the ba...

Page 94: ...1CD03501C85 Status Released Procedure 1 Peel off the tape to access the screws on the display hinges Figure 34 Peeling the tape 1 tape 2 display hinges 2 2 Remove the six screws M2 5x5 that secure the display hinges to the display assembly 94 ...

Page 95: ...3 Carefully lift the display hinges off the display assembly Figure 35 Removing the display hinges 1 screws 6 2 display hinges 2 95 ...

Page 96: ...pliance home page at www dell com regulatory_compliance Identifier GUID 7E4B92E1 B7DB 474B 8E6E 6DE5811E88E7 Status Released Procedure 1 Align the screw holes on the display hinges with the screw holes on the display assembly 2 Replace the six screws M2 5x5 that secure the display hinges to the display assembly 3 Adhere the tape to the display hinges Identifier GUID 596D1D1C 5598 4B51 A19E E26E5C6...

Page 97: ...Compliance home page at www dell com regulatory_compliance Identifier GUID 892244E2 6E72 43F7 B7E4 E161D5995363 Status Released Prerequisites NOTE These instructions are applicable only for laptops with a non touchscreen display 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the wireless card 4 Remove the display assembly 5 Remove the antenna cover Ide...

Page 98: ...3 Lift the antenna module away from the display assembly Figure 36 Removing the antenna module 1 tape 2 antenna cable 3 screws 4 4 antenna module 5 display assembly 98 ...

Page 99: ...ance home page at www dell com regulatory_compliance Identifier GUID 56FF35CE C58B 4DD9 B304 DEF3C5645827 Status Released Procedure 1 Align the screw holes on the antenna module with the screw holes on the display assembly 2 Replace the four screws M2x4 that secure the antenna module to the display assembly 3 Adhere the tape that covers the antenna cable Identifier GUID 0F926196 E7CA 4FE1 8FCC 80A...

Page 100: ...liance home page at www dell com regulatory_compliance Identifier GUID 620F59E5 AC3A 4A36 A959 1FAEBA6F2CE9 Status Released Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the memory modules 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the solid state drive half length or the solid state drive full lengt...

Page 101: ...3B869ECB F569 4CFF 978E EC66F0E4F9E4 Status Released Procedure After performing the steps in the prerequisites we are left with the palm rest assembly Figure 37 Removing the palm rest assembly 1 palm rest assembly 101 ...

Page 102: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Identifier GUID EBACC18B 687C 46E5 8818 DE3A7576F360 Status Released Procedure Place the palm rest assembly on a clean and flat surface Identifier GUID 83B0C574 2A66 4062 B5E0 1B55FF6B8DEA Status Released Post requisites 1 Replace the keyboard 2 Replace the system board 3 Replace the...

Page 103: ...length or the solid state drive full length 10 Follow the procedure from step 3 to step 6 in Replacing the hard drive 11 Replace the memory modules 12 Replace the battery half length or the battery full length 13 Replace the base cover 103 ...

Page 104: ...ge the user definable settings in BIOS setup program Identifier GUID 4D657279 3C0F 4906 97E5 34F43B3950EF Status Released Timing key sequences The keyboard is not the first device initialized by Setup As a result if you press a keystroke too early the keyboard is locked out In such case a keyboard error message is displayed on the screen and you cannot restart your computer with the Ctrl Alt Del k...

Page 105: ...he manufacture date of the computer Ownership Date Displays the ownership date of the computer Express Service Code Displays the express service code of the computer Memory Information Memory Installed Displays the total computer memory installed Memory Available Displays the total computer memory available Memory Speed Displays the memory speed Memory Channel Mode Displays single or dual channel ...

Page 106: ...ation Boot Sequence Boot Sequence Displays the boot sequence Boot List Option Displays the available boot options Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs UEFI Boot Path Security Enables or disables the user to set the prompt for Admin password when booting from UEFI Date Time Displays the current date in MM DD YY format and current time in HH MM SS ...

Page 107: ...en Miscellaneous Devices Enable or disable various onboard devices Enable Camera Enable or disable the camera Enable Secure Digital SD Card Enable or disable the SD card Table 5 System setup options Video menu Video LCD Brightness Set the panel brightness independently for Battery and AC power Table 6 System setup options Security menu Security Admin Password Set change or delete the administrator...

Page 108: ...ace of the optional Computrace R Service from Absolute Software CPU XD Support Enable or disable the Execute Disable mode of the Processor OROM Keyboard Access Enable or disable the user to enter Option ROM Configuration screens via hotkeys during boot Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set Master Password Lockout Enable or disable the master ...

Page 109: ... Enable or disable additional processor sleep states Default Enabled Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor Default Enabled HyperThread control Enable or disable HyperThreading in the processor Default Enabled Power Management AC Behavior Enables the system to power on automatically when AC is inserted Auto on Time Enable to set the computer to turn on automatica...

Page 110: ...keypad that is embedded in the internal keyboard Numlock Enable Enable or disable Numlock Default Enable Numlock Fn Key Emulation Enable or disable the Fn key emulation Fn Lock Options Enable or disable the Fn lock mode Fastboot Enable to set the speed of the boot process Default Thorough Extend BIOS POST Time Configure the additional pre boot delay Full Screen logo Enable or disable the full scre...

Page 111: ...ess devices can be controlled by the Wireless Switch Wireless Device Enable Enable or disable internal wireless devices Table 12 System setup options Maintenance menu Maintenance Service Tag Display the system s Service Tag Asset Tag Create a system Asset Tag BIOS Downgrade Control flashing of the system firmware to previous revisions Data Wipe Enable to securely erase data from all internal stora...

Page 112: ...ntifier GUID 647C1E15 AF1F 4815 95E2 06A934E73944 Status Released Clearing CMOS settings 1 Remove the base cover 2 Remove the battery half length or the battery full length 3 Remove the coin cell battery 4 Wait for one minute 5 Replace the coin cell battery 6 Replace the battery half length or the battery full length 7 Replace the base cover Identifier GUID F5899359 C2E1 41C0 9663 4C79969506EB Sta...

Page 113: ...te file 9 Double click the BIOS update file icon and follow the instructions on the screen Identifier GUID B870EAA8 5DDE 49C9 A0FC 161163061517 Status Released Boot menu This computer includes a one time boot menu By using this feature you can change the sequence of devices that your computer attempts to boot from for example floppy CD ROM or hard drive Identifier GUID 60C02594 2543 40E4 A549 3002...

Page 114: ...ep state hibernation or turned off The power and battery status light blinks amber along with beep codes indicating failures For example the power and battery status light blinks amber two times followed by a pause and then blinks white three times followed by a pause This 2 3 pattern continues until the computer is turned off indicating no memory or RAM is detected The following table shows diffe...

Page 115: ...eps during start up if the errors or problems cannot be displayed The repetitive beep codes help the user troubleshoot problems with the computer Camera status light Indicates whether the camera is in use Solid white Camera is in use Off Camera is not in use Caps Lock status light Indicates whether Caps Lock is enabled or disabled Solid white Caps Lock enabled Off Caps Lock disabled 115 ...

Page 116: ...dell com Dell Help Support app Get started app Accessing help In Windows search type Help and Support and press Enter Online help for operating system www dell com support windows Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers software updates and so on www dell com support Learn about your operating system setting up and using your ...

Page 117: ...see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog 117 ...

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