Dell XPS 15, Setup Manual, Page: 74 / 112

72
Using Support Tools
Hardware Troubleshooter
If a device is either not detected during the
operating system setup or is detected but
incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.
To start the Hardware Troubleshooter:
1.
Click
Start
→
Help and Support
.
2. Type
hardware troubleshooter
in the
search field and press <Enter> to start the
search.
3. In the search results, select the option that
best describes the problem and follow the
remaining troubleshooting steps.
Dell Diagnostics
If you experience a problem with your
computer, perform the checks in “Lockups
and Software Problems” on page 68 and run
Dell Diagnostics before you contact Dell for
technical assistance.
NOTE: Dell Diagnostics works only on
Dell computers.
NOTE:
The Drivers and Utilities disc may
not ship with your computer.
Ensure that the device that you want to test
is displayed in the system setup program and
is active. Press <F2> during POST (Power On
Self Test) to enter the System Setup (BIOS)
utility.
Start Dell Diagnostics from your hard drive or
from the
Drivers and Utilities disc.