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Using Support Tools 

Detailed System Information

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detailed information about your hardware 
and operating system configurations; access 
copies of your service contracts, warranty 
information, and warranty renewal options.

Get Help

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options, Customer Support, Tours and Training, 
Online Tools, Owner’s Manual, Warranty 
Information, FAQs, and so on.

Backup and Recovery

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media, launch recovery tool, and online file 
backup.

System Performance Improvement  
Offers

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solutions that will help improve your system 
performance.
For more information about 

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Support Center

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install the available support tools, go to 

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My Dell Downloads

NOTE:

 

My Dell Downloads may not be 

available in all regions.

Some of the software pre‑installed on your 
new Dell computer do not include a backup 
CD or DVD. This software is available on 
the My Dell Downloads website. From this 
website you can download available software 
for reinstallation or create your own backup 
media.
To register and use My Dell Downloads:

1. 

Go to 

DownloadStore.dell.com/media

.

2. 

Follow the instructions on the screen to 
register and download the software.

3. 

Reinstall the software or create a backup 
media for future use.

Summary of Contents for XPS 15

Page 1: ...SETUP GUIDE ...

Page 2: ......

Page 3: ...SETUP GUIDE Regulatory model P11F Regulatory type P11F003 ...

Page 4: ...c All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo XPS and DellConnect are trademarks of Dell Inc Intel and Centrino are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and the Windows start ...

Page 5: ...Optional 16 Set Up Wireless Display Optional 18 Set Up the TV Tuner Optional 19 Set Up 3D TV Optional 20 Connect to the Internet Optional 22 Using Your XPS Laptop 24 Right View Features 24 Left View Features 28 Front View Features 29 Back View Features 30 Computer Base and Keyboard Features 32 Status Lights and Indicators 36 Disabling Battery Charging 37 Touch Pad Gestures 38 Multimedia Control Ke...

Page 6: ...3 Touch Screen Problems 64 Network Problems 65 Power Problems 66 Memory Problems 67 Lockups and Software Problems 68 Using Support Tools 70 Dell Support Center 70 My Dell Downloads 71 Hardware Troubleshooter 72 Dell Diagnostics 72 Restoring Your Operating System 77 System Restore 78 Dell DataSafe Local Backup 79 System Recovery Media 81 Dell Factory Image Restore 82 Getting Help 85 Technical Suppo...

Page 7: ...ning Items for Repair Under Warranty or for Credit 89 Before You Call 91 Contacting Dell 93 Finding More Information and Resources 94 Specifications 96 Appendix 103 Macrovision Product Notice 103 Information for NOM or Official Mexican Standard Only for Mexico 104 Index 105 ...

Page 8: ...6 Contents ...

Page 9: ...ace such as a cabinet or drawer while it is powered on WARNING Do not block push objects into or allow dust to accumulate in the air vents Do not place your Dell computer in a low airflow environment such as a closed briefcase or on fabric surfaces such as carpets or rugs while it is powered on Restricting the airflow can damage the computer deteriorate the computer performance or cause a fire The...

Page 10: ... electrical outlet or surge protector WARNING The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer ...

Page 11: ...9 Setting Up Your XPS Laptop Connect the Network Cable Optional To use a wired network connection connect the network cable ...

Page 12: ...10 Setting Up Your XPS Laptop Press the Power Button ...

Page 13: ...rocedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your compu...

Page 14: ...hased the computer while preserving data files without the need of the Operating System disc You can use the system recovery media if changes to the hardware software drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R ...

Page 15: ... the AC Adapter on page 8 2 Insert the disc or USB key in the computer 3 Click Start All Programs Dell DataSafe Local Backup 4 Click Create Recovery Media 5 Follow the instructions on the screen NOTE For information on restoring your operating system using the system recovery media see System Recovery Media on page 81 ...

Page 16: ...dentity Module SIM card on your computer allows you to connect to the Internet To access the Internet you must be within the network of your cellular service provider To install the SIM card 1 Turn off your computer 2 Remove the battery see Removing and Replacing the Battery on page 50 3 In the battery bay slide the SIM card into the SIM card slot 4 Replace the battery see Removing and Replacing t...

Page 17: ...15 Setting Up Your XPS Laptop 1 battery bay 2 SIM card slot 3 SIM card 1 2 3 ...

Page 18: ...16 Setting Up Your XPS Laptop Enable or Disable Wireless Optional ...

Page 19: ...t status of the wireless radios appears on the screen Wireless enabled Wireless disabled 3 Press the Fn F2 keys again to switch between the wireless enabled or disabled states NOTE Pressing the Fn F2 keys allows you to quickly turn off wireless radios Wi Fi and Bluetooth such as when you are asked to disable all wireless radios on an airplane flight ...

Page 20: ...ter and must be purchased separately If your computer supports the wireless display feature the Intel Wireless Display icon will be available on the Windows desktop To set up wireless display 1 Turn on your computer 2 Ensure that wireless is enabled see Enable or Disable Wireless on page 16 3 Connect the wireless display adapter to the TV 4 Turn on the TV 5 Select the appropriate video source for ...

Page 21: ...on about wireless display see the wireless display adapter documentation Set Up the TV Tuner Optional NOTE Availability of the TV tuner may vary by region To set up the TV tuner 1 If not already inserted turn off the computer and insert the mini B CAS card into the SIM card slot on your computer Japan only 2 Connect the TV digital antenna cable or the cable adapter to the antenna in connector on y...

Page 22: ...settings when using NVIDIA 3DTV Play as the application controls the timing of the glasses NOTE If you are unable to view the entire Windows desktop on your TV use the 3D TV s settings to reduce the display resolution NOTE For more information about configuring the 3D settings see the documentation that shipped with your TV 3 Set your TV as the primary display a Right click the desktop and select ...

Page 23: ...d and then click Change resolution b For 3D gaming set the resolution to 720p 1280x720 and refresh rate to 60 59 Hz in HD 3D mode c For Blu ray 3D playback set the resolution to 1080p 1920x1080 and refresh rate to 24 23 Hz in HD 3D mode NOTE For TVs using PAL system with refresh rates of 50 Hz or 100 Hz or NTSC system with refresh rates of 60 Hz or 120 Hz set the resolution to 720p and refresh rat...

Page 24: ...ellular telephone service for setup instructions To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 23 Setting Up a Wireless Connection NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to your wireless router To se...

Page 25: ... you do not have an ISP the Connect to the Internet wizard can help you get one To set up your Internet connection 1 Save and close any open files and exit any open programs 2 Click Start Control Panel 3 In the search box type network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not kn...

Page 26: ...24 Using Your XPS Laptop This section provides information about the features available on your Dell XPS laptop Right View Features 1 2 5 6 3 4 ...

Page 27: ...the eject button For more information see Using the Emergency Eject Hole on page 44 5 Audio out Headphone connector Connects to a pair of headphones or to a powered speaker or sound system 6 Headphone digital S PDIF combo connector Connects to amplifiers speakers or TVs for digital audio output Can also be used to connect to a pair of headphones NOTE You must use a S PDIF mini TOSLINK adapter to c...

Page 28: ...26 Using Your XPS Laptop 8 7 ...

Page 29: ... MP3 player The USB PowerShare feature allows you to charge USB devices when the computer is powered on off or in sleep state NOTE Certain USB devices may not charge when the computer is powered off or in sleep state In such cases turn on the computer to charge the device NOTE If you turn off your computer while charging a USB device the device stops charging To continue charging disconnect the US...

Page 30: ...ur XPS Laptop Left View Features 1 1 USB 3 0 connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player Provides faster data transmission between your computer and USB devices ...

Page 31: ... and documents stored on memory cards For the supported memory cards see Specifications on page 98 NOTE Your computer ships with a plastic blank installed in the media card slot Blanks protect unused slots from dust and other particles Save the blank for use when no media card is installed in the slot blanks from other computers may not fit your computer ...

Page 32: ...30 Using Your XPS Laptop Back View Features 1 2 3 4 6 5 7 ...

Page 33: ...ector on supported models Connects to an external antenna included or coaxial cable adapter included to view programs using the TV tuner card optional 5 AC adapter connector Connects to the AC adapter to power the computer and charge the battery 6 USB 3 0 connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player Provides faster data transmission between your c...

Page 34: ...32 Using Your XPS Laptop Computer Base and Keyboard Features 3 2 1 4 5 ...

Page 35: ...er button status lights and touch sensitive controls are located in this strip For more information on the control strip see Control Strip Features on page 42 4 XPS logo light The light on the XPS logo indicates the power states For more information on the logo light see Status Lights and Indicators on page 36 5 Function key row The dual display enable or disable key wireless enable or disable key...

Page 36: ...34 Using Your XPS Laptop 9 8 7 6 ...

Page 37: ...ft click and right click functions like those on a mouse 8 Touch pad status light Turns on if the touch pad is disabled 9 Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and left click by tapping the surface The touch pad supports the Scroll Flick Zoom and Rotate features To change the touch pad settings double click the Synaptics Pointing Device icon...

Page 38: ... off hibernate charging off on standby off hibernate fully charged Battery solid amber on standby low battery 10 off on standby off hibernate off hibernate not charging Power Button Light or XPS Logo Light Indicator light status Computer state s solid white breathing white off on standby off hibernate NOTE For information on power problems see Power Problems on page 66 ...

Page 39: ...ble the battery charging feature 1 Ensure that your computer is turned on 2 Click Start 3 In the search box type Power Options and press Enter 4 In the Power Options window click Dell Battery Meter 5 In the Battery Settings window click Turn off Battery Charging and then click OK NOTE Battery charging can also be disabled in the System Setup BIOS utility ...

Page 40: ...ical auto scrolling Tap on the touch pad to stop auto scrolling Scroll Horizontal Allows you to scroll left or right on the active window Move two fingers left or right to scroll the selected object Move two fingers left or right at a fast pace to activate horizontal auto scrolling Tap on the touch pad to stop auto scrolling Flick Allows you to flip content forward or backward based on the directi...

Page 41: ... apart to enlarge the view of the active window To zoom out Move two fingers close together to reduce the view of the active window Rotate Allows you to rotate the active content on the screen The rotate feature includes Twist Allows you to rotate the active content using two fingers where one finger is anchored and the other rotates Keeping the thumb in place move the index finger in an arced dir...

Page 42: ...Multimedia Key First or Function Key First Function Key First This is the default option Press any function key to perform the associated function For multimedia action press Fn the required multimedia key Multimedia Key First Press any multimedia key to perform the associated multimedia action For function press Fn the required function key NOTE The Multimedia Key First option is active only in t...

Page 43: ...41 Using Your XPS Laptop Mute the sound Play the previous track or chapter Decrease the volume level Play or pause Increase the volume level Play the next track or chapter ...

Page 44: ...42 Using Your XPS Laptop Control Strip Features 1 2 3 4 5 6 ...

Page 45: ...f wireless is enabled For more information see Enable or Disable Wireless on page 16 3 Battery status light Indicates the battery charge status For more information on the battery status light see Status Lights and Indicators on page 36 NOTE The battery is charging when the computer is powered using the AC adapter 4 Windows Mobility Center control Touch to launch Windows Mobility Center 5 Instant ...

Page 46: ... Keep the optical drive tray closed when you are not using the drive CAUTION Do not move the computer while playing or recording a disc The optical drive plays or records CDs DVDs and Blu ray Discs optional Ensure that the side with print or writing is facing upward when placing discs on the optical drive tray To place a disc in the optical drive 1 Press the eject button on the optical drive 2 Pul...

Page 47: ...eject when you press the eject button you can use the emergency eject hole to open the drive tray To open the drive tray using the emergency eject hole 1 Turn off the computer 2 Insert a small pin or unfolded paper clip into the emergency eject hole and push firmly until the drive tray opens ...

Page 48: ...46 Using Your XPS Laptop 1 disc 2 spindle 3 optical drive tray 4 emergency eject hole 5 eject button 1 3 5 2 4 ...

Page 49: ...47 Using Your XPS Laptop Display Features 1 2 3 4 ...

Page 50: ...ay may support the touch screen feature if you selected the option at the time of purchase For information on the touch screen gestures see Touch Screen Gestures Optional on page 48 Touch Screen Gestures Optional NOTE Some of these gestures are application specific and may not work across applications Zoom Allows you to increase or decrease the magnification of the screen content Pinch Allows you ...

Page 51: ...p through content in the active window like pages in a book Flick also works vertically when navigating content such as images or songs in a playlist Scroll Allows you to scroll through content The scroll features include Pan Allows you to move the focus on the selected object when the entire object is not visible Move two fingers in the desired direction to pan scroll the selected object Scroll V...

Page 52: ...o activate horizontal scrolling Rotate Allows you to rotate the active content on the screen Twist Allows you to rotate the active content using two fingers Keeping a finger or thumb in place move the other finger in an arced direction right or left You can also rotate the active content by moving both the fingers in a circular motion ...

Page 53: ... Do not use batteries from other computers WARNING Before removing the battery shut down the computer and remove external cables including the AC adapter To remove the battery 1 Turn off the computer and turn it over 2 Slide the battery release latch to the side 3 Lift the battery up at an angle and remove it from the battery bay To replace the battery 1 Align the tabs on the battery with the slot...

Page 54: ...s feature helps keep your Dell computer secure by learning the unique appearance of your face and uses this to verify your identity to automatically supply login information when you would normally enter this information yourself such as for logging on to a Windows account or secure websites For more information click Start All Programs FastAccess ...

Page 55: ...load or download files Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs DVDs listen to music and Internet radio stations You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to dis...

Page 56: ...1 Double click the Dell DataSafe Online icon in the notification area of your desktop 2 Follow the instructions on the screen Dell Stage The Dell Stage software provides access to your favorite media and multi touch applications To launch Dell Stage click Start All Programs Dell Stage Dell Stage NOTE Some of the applications on Dell Stage can also be launched from the All Programs menu You can cus...

Page 57: ...OUPAINT Draw and edit pictures GAMES Play touch enabled games DOCUMENTS Provides quick access to the Documents folder on your computer PHOTO View organize or edit your pictures You can create slideshows and collections of your pictures and upload them to Facebook or Flickr when connected to the Internet DELL WEB Provides a preview of up to four of your favorite web pages Click or tap the web page ...

Page 58: ...y NVIDIA Optimus Technology Optional Your XPS laptop is equipped with NVIDIA s Optimus technology The Optimus technology enhances the performance of your computer while minimizing the impact on battery life It enables you to combine the graphic processing capability of the integrated Intel graphic processing unit GPU with the discrete NVIDIA GPU while running graphic intensive applications such as...

Page 59: ... be required for newly released games or applications that do not have a default application profile Changing the Application Profile Settings 1 Right click the desktop and select NVIDIA Control Panel 2 In the NVIDIA Control Panel window click 3D Settings to expand the selection if not already expanded and then click Manage 3D Settings 3 In the Program Settings tab click Add and browse to select t...

Page 60: ... browse 3D photos 3D Games The NVIDIA 3DTV Play application supports the same games as NVIDIA 3D Vision NOTE For a list of supported 3D games go to www nvidia com Playing Games in 3D 1 Launch the game in full screen mode 2 If you see a message stating that the current mode is not HDMI 1 4 compatible set the in game resolution to 720p 1280x720 in HD 3D mode ...

Page 61: ...e performance select HD or SD mode when 3DTV Play is disabled Ctrl F4 Increases 3D depth Increases the 3D depth real time in the current game Ctrl F3 Decreases 3D depth Decreases the 3D depth real time in the current game Ctrl F11 Captures a 3D screenshot of the current game and saves the file in the My Documents NVSteroscopic3D IMG folder To view the file use the NVIDIA 3D Photo Viewer Ctrl Alt I...

Page 62: ... 1 Right click the desktop and select NVIDIA Control Panel 2 In the NVIDIA Control Panel window click Stereoscopic 3D to expand the selection if not already expanded and then click Set keyboard shortcuts 3 Click the box displaying the shortcut you want to change 4 Press the desired key combination 5 Click OK to save and exit 3D Photos You can view stereoscopic 3D photos using the NVIDIA Photo View...

Page 63: ...owerDVD s configuration options and settings click Help in the application NOTE For more information about using Blu ray 3D go to www nvidia com NOTE To see knowledge base articles and frequently asked questions go to support nvidia com Free Fall Sensor Free fall sensor protects your computer hard drive from possible damage by detecting a free fall state caused by accidentally dropping the compute...

Page 64: ...62 Using Your XPS Laptop ...

Page 65: ...or problems This series of beeps called a beep code identifies a problem If this occurs write down the beep code and contact Dell see Contacting Dell on page 93 for assistance NOTE To replace parts see the Service Manual at support dell com Beep Code Possible Problem One Possible system board failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or replaced the memory module ...

Page 66: ...re re calibration If you choose to calibrate the touch screen click Start Control panel Hardware and Sound Tablet PC Settings Calibrate NOTE Improper calibration may lead to inaccurate touch sensitivity If the touch screen starts losing its sensitivity The touch screen may have foreign particles such as sticky notes that are blocking the touch sensors To remove these particles 1 Turn off the compu...

Page 67: ...twork hub Check if wireless is enabled on the computer see Enable or Disable Wireless on page 16 Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 22 Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router Wired Connections If the wired network connection is lost The network cable is...

Page 68: ... electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Check the AC adapter cable connections If the AC adapter has a light ensure that the light on the AC adapter is on If the powe...

Page 69: ...nterference are Power keyboard and mouse extension cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements ...

Page 70: ...y includes installation instructions in its documentation or on the CD If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or by moving your mouse press the power button for at least 8 to 10 seconds until the computer turns off and...

Page 71: ...ugh the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configu...

Page 72: ...arranty status and alerts on improving the performance of your computer The home page also provides links to access PC Checkup Run hardware diagnostics see which program occupies the maximum memory on your hard drive and track the changes made to your computer each day PC Checkup Utilities Drive Space Manager Manage your hard drive using a visual representation of the space consumed by each type o...

Page 73: ... that will help improve your system performance For more information about Dell Support Center and to download and install the available support tools go to DellSupportCenter com My Dell Downloads NOTE My Dell Downloads may not be available in all regions Some of the software pre installed on your new Dell computer do not include a backup CD or DVD This software is available on the My Dell Downloa...

Page 74: ...bes the problem and follow the remaining troubleshooting steps Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 68 and run Dell Diagnostics before you contact Dell for technical assistance NOTE Dell Diagnostics works only on Dell computers NOTE The Drivers and Utilities disc may not ship with your computer Ensure that the d...

Page 75: ...enu and press Enter This may invoke the Pre Boot System Assessment PSA on your computer NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE If you see a message stating that no diagnostics utility partition has been found run Dell Diagnostics from the Drivers and Utilities disc ...

Page 76: ...on window 4 Select the test you want to run 5 If a problem is encountered during a test a message with an error code and a description of the problem appears on your screen Write down the error code and problem description and contact Dell see Contacting Dell on page 93 for assistance NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you ident...

Page 77: ...start up the computer boots according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press Enter 4 Select the Boot from CD ROM option from the menu that appears and press Enter 5 Type 1 to start the CD menu and press Enter to proceed 6 Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed s...

Page 78: ...p of each test screen The Service Tag helps you identify your computer when you contact Dell 9 When the tests complete close the test screen to return to the Choose An Option window 10 To exit Dell Diagnostics and restart the computer click Exit 11 Remove the Drivers and Utilities disc ...

Page 79: ...ll DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the Dell factory installed software on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating S...

Page 80: ...m Restore 1 Click Start 2 In the search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the instructions on the screen In the event that System Restore did not resolve the issue you may undo the last system re...

Page 81: ...p is designed to preserve the data files on your computer it is recommended that you backup your data files before using the Dell DataSafe Local Backup NOTE If Dell DataSafe Local Backup is not available on your computer use Dell Factory Image Restore see Dell Factory Image Restore on page 82 to restore your operating system You can use Dell DataSafe Local Backup to restore your hard drive to the ...

Page 82: ...DELL logo appears press F8 several times to access the Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 5 Select Repair Your Computer 6 Select Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions ...

Page 83: ...the notification area of your desktop 2 Click UPGRADE NOW 3 Follow the instructions on the screen System Recovery Media CAUTION Although the system recovery media is designed to preserve the data files on your computer it is recommended that you backup your data files before using the system recovery media You can use the system recovery media created using Dell DataSafe Local Backup to return you...

Page 84: ...een Dell Factory Image Restore CAUTION Using Dell Factory Image Restore to restore your operating system permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell Facto...

Page 85: ...ions window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 Select Repair Your Computer The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options log on as a local user To access the command prompt type administrator i...

Page 86: ...ard drive and restore the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 9 Click Finish to restart the computer ...

Page 87: ...of Dell Support online 5 If the preceding steps have not resolved the problem see Before You Call on page 91 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service ...

Page 88: ...rs To contact Dell s support service see Before You Call on page 91 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to dell...

Page 89: ...t Websites support dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Dell Support E mail Addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales E mail Addresses apmarketing dell com Asian Pacific ...

Page 90: ...ur order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 93 Product Information If you need information about additional products available from Dell or if you would like to place an order go to the Dell website at dell com F...

Page 91: ...upted data or damaged or lost removable media that may be included with your return 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 93 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of the Diagno...

Page 92: ...le for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you ...

Page 93: ...hen you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Locating Your Service Tag The Service Tag for your computer can be found on a label at the bottom of your computer 1 1 Service Tag ...

Page 94: ...operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag bar code on the bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you conn...

Page 95: ...LL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer se...

Page 96: ...m find your Service Tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the bottom of your computer Dell Support Center on page 70 upgrade your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some count...

Page 97: ... regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at dell com regulatory_compliance find drivers and downloads readme files access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or adv...

Page 98: ...m section in the Dell Support Center To launch the Dell Support Center click the icon in the notification area of your desktop Specifications Computer Model Dell XPS L502X Computer Information System chipset Mobile Intel 6 series express chipset HM67 Processor type Intel Core i5 Intel Core i7 Memory Memory module connector two user accessible SODIMM connectors Memory module capacities 1 GB 2 GB an...

Page 99: ... use the connectors to set up 5 1 channel speakers S PDIF one headphone digital S PDIF combo connector Mini Card one full Mini Card slot one half Mini Card slot Connectors HDMI connector one 19 pin connector Network adapter one RJ45 connector USB two 4 pin USB 3 0 compliant connectors Mini DisplayPort one 20 pin connector eSATA one 7 pin 4 pin eSATA USB combo connector with PowerShare Media Card R...

Page 100: ...rd Camera Camera resolution 2 0 megapixel HD Video resolution 1280 x 720 Communications Modem optional external V 92 56 K USB modem Network adapter 10 100 1000 Ethernet LAN on system board Wireless WLAN WWAN optional WiMAX Wi Fi abgn agn and Bluetooth wireless technology optional WiDi optional TV TV tuner card optional Audio Audio controller Realtek ALC665 Speakers 2 x 4 Watt main speakers 12 Watt...

Page 101: ...540M Display Type 15 6 inch HD WLED TrueLife 15 6 inch Full HD RGBLED TrueLife Multi touch 15 6 inch HD WLED TrueLife Optional Display Dimensions Height 193 54 mm 7 62 inches Width 344 23 mm 13 55 inches Diagonal 396 42 mm 15 6 inches Maximum resolution 1920 x 1080 Refresh rate 60 Hz Operating angle 0 closed to 135 Horizontal viewing angle 40 40 Vertical viewing angle 15 30 H L Pixel pitch 0 2265 ...

Page 102: ...kg 0 73 lb Voltage 11 1 V 6 9 cell Charge time approximate 4 hours when the computer is turned off Battery Operating time battery operating time varies depending on operating conditions Coin cell battery CR 2032 AC Adapter NOTE Use only AC adapters specified for use with your computer See the safety information that shipped with your computer Input voltage 100 240 VAC 11 16 VDC Input current maxim...

Page 103: ...8 F Keyboard Backlit Number of keys 86 U S and Canada 87 Europe 90 Japan 87 Brazil Layout QWERTY AZERTY Kanji Touch Pad X Y position resolution graphics table mode 240 cpi Size Width 100 mm 3 94 inches Height 56 mm 2 2 inches Physical Height 32 2 mm to 38 2 mm 1 27 inches to 1 50 inches Width 381 mm 15 inches Depth 265 4 mm 10 45 inches Weight with 6 cell battery configurable to less than 2 8 kg 6...

Page 104: ...ronment Operating 0 66 GRMS Non Operating 1 30 GRMS Computer Environment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with the hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Non Operating 160 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 ...

Page 105: ...nts and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited ...

Page 106: ...S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 México D F Regulatory model number Voltage Frequency Electricity consumption Output voltage Output intensity P11F 100 240 VAC 11 16 VDC 50 60 Hz 1 50 A 1 60 A 2 30 A 2 50 A 19 5 VDC 4 62 A 6 70 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulator...

Page 107: ...mputer capabilities 52 computer setting up 7 connect ing to the Internet 22 Contacting Dell online 93 Control strip 33 customer service 86 D DataSafe Local Backup 79 DellConnect 86 Dell Diagnostics 72 Dell Factory Image Restore 82 Dell Stage 54 Diagnostic Checklist 92 drivers and downloads 95 DVDs playing and creating 53 E email addresses for technical support 87 Index ...

Page 108: ...bleshooter 72 help getting assistance and support 85 I Internet connection 22 ISP Internet Service Provider 22 M memory problems solving 67 mini DisplayPort connector 31 Multimedia Control Keys 40 N network connection fixing 65 NVIDIA Optimus Technology 56 O Optical Drive Using 44 P power problems solving 66 power strips using 8 problems solving 63 ...

Page 109: ...IM card 14 software features 52 software problems 68 solving problems 63 specifications 96 support email addresses 87 support sites worldwide 87 System Recovery Media 81 system reinstall options 77 System Restore 78 System Setup entering 40 function key behavior 40 T Touch Pad Gestures 38 Touch screen Gestures 48 TV tuner 19 U USB PowerShare 27 W warranty returns 89 Windows ...

Page 110: ...108 Index Program Compatibility Wizard 68 Windows Mobility Center 40 wired network network cable connecting 9 wireless network connection 65 ...

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