Table 6. Diagnostic error messages(continued)
Error messages
Description
GATE A20 FAILURE
A memory module may be loose. Reinstall the memory module or, if
necessary, replace it.
GENERAL FAILURE
The operating system is unable to carry out the command. The
message is usually followed by specific information. For example,
Printer out of paper. Take the appropriate
action.
HARD-DISK DRIVE CONFIGURATION ERROR
The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from an
optical drive. Then, shut down the computer, reinstall the hard
drive, and restart the computer. Run the
Hard Disk Drive
tests in
Dell Diagnostics
.
HARD-DISK DRIVE CONTROLLER FAILURE 0
The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the
Hard Disk Drive
tests in
Dell
Diagnostics
.
HARD-DISK DRIVE FAILURE
The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the
Hard Disk Drive
tests in
Dell
Diagnostics
.
HARD-DISK DRIVE READ FAILURE
The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an optical.
Then, shut down the computer, reinstall the hard drive, and restart
the computer. If the problem persists, try another drive. Run the
Hard Disk Drive
tests in
Dell Diagnostics
.
INSERT BOOTABLE MEDIA
The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM
The system configuration information does not match the
hardware configuration. The message is most likely to occur after a
memory module is installed. Correct the appropriate options in the
system setup program.
KEYBOARD CLOCK LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD CONTROLLER FAILURE
For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during
the boot routine. Run the
Keyboard Controller
test in
Dell
Diagnostics
.
KEYBOARD DATA LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller
test in
Dell Diagnostics
.
KEYBOARD STUCK KEY FAILURE
For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys
during the boot routine. Run the
Stuck Key
test in
Dell
Diagnostics
.
LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT
Dell MediaDirect cannot verify the Digital Rights Management
(DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
Troubleshooting
59
Summary of Contents for Vostro 3681
Page 1: ...Vostro 3681 Service Manual 1 Regulatory Model D15S Regulatory Type D15S002 May 2020 Rev A00 ...
Page 21: ...Disassembly and reassembly 21 ...
Page 23: ...Disassembly and reassembly 23 ...
Page 41: ...Disassembly and reassembly 41 ...
Page 43: ...Disassembly and reassembly 43 ...
Page 44: ...44 Disassembly and reassembly ...
Page 51: ...Disassembly and reassembly 51 ...
Page 52: ...52 Disassembly and reassembly ...
Page 54: ...54 Disassembly and reassembly ...
