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Dell UltraSharp UP3017Q, User Manual, Page: 50 / 54

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50

        |       Troubleshooting

Specific 

Symptoms

What You 

Experience

Possible Solutions

No image 
when using DP 
connection to 
the PC

Black screen

• 

Verify which DP standard (DP 1.1a or DP 1.2) is 
your Graphics Card certified to. Download and 
install the latest graphics card driver.

• 

Some DP 1.1a graphics card cannot support 

  DP 1.2 monitors. Go to OSD menu, under Input 
  Source selection, press and hold DP select 

 

  key for 8 sec to change the monitor setting from 
  DP 1.2 to DP 1.1a. 

Summary of Contents for UltraSharp UP3017Q

Page 1: ...Model UP3017Q Regulatory model UP3017Qt Dell UltraSharp UP3017Q User s Guide ...

Page 2: ...NING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Page 3: ... 19 Attaching the Stand 19 Using the Tilt Swivel and Vertical Extension 22 Adjusting the Rotation Display Settings of Your System 22 Connecting Your Monitor 23 Organizing Your Cables 25 Removing the Monitor Stand 26 Wall Mounting Optional 27 OLED Screen Protection Mode 28 Operating the Monitor 29 Turning on the Monitor 29 Using the Front Panel Controls 29 Using the On Screen Display OSD Menu 32 Co...

Page 4: ...t 45 Built in Diagnostics 47 Common Problems 48 Product Specific Problems 49 Appendix 51 Safety Instructions 51 FCC Notices U S only and Other Regulatory Information 51 Contacting Dell 51 Setting Up Your Monitor 52 Maintenance Guidelines 54 ...

Page 5: ...shown below Make sure that you have received all the components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand riser Stand base Power cable varies by country ...

Page 6: ...I cable DP cable mDP to DP mDP cable mDP to mDP USB Type C cable C to C USB Type C cable C to A USB Type C Holder Cleaning cloth Drivers and documentation media Quick Setup Guide Safety and Regulatory Information Factory Calibration Report ...

Page 7: ... capabilities Removable pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Single USB Type C to supply power to compatible notebook while receiving video signal On Screen Display OSD adjustments for easy set up and screen optimization Software and documentation media includes an information file INF Image color Matching File ICM Dell Dis...

Page 8: ...n with LED indicator Back View Label Description Use 1 VESA mountiong holes 100 mm x 100 mm behind attached VESA cover Wall mount monitor using VESA compatible wall mount kit 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Release stand from monitor 4 Security lock slot Secures monitor with security cable lock sold separately ...

Page 9: ...e stand to the monitor using a M3 x 6mm screw screw not included 3 Audio line out port Connect speakers to playback audio coming through HDMI or DP audio channels Only supports 2 channel audio NOTE The audio line out port does not support headphones WARNING Excessive sound pressure from earphones or headphones can cause hearing damage or loss 4 HDMI connector Connect your computer with HDMI cable ...

Page 10: ...hite page is 100 loading Note Luminance output when Uniformity Compensation is OFF Mini Luminance Black 0 0005 cd m Note Limited by equipment tolerance min measurable 0 0005 cd m Contrast ratio 1000 000 1 Perceptual 600 000 1 1 Load 200 000 1 100 Load Note Measurable contrast ratio is limited by equipment tolerance Perceptual contrast ratio is derived assuming optical equipment can measure to belo...

Page 11: ...080p Preset Display Modes Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical 720 x 400 31 5 70 0 28 3 640 x 480 31 5 60 0 25 2 640 x 480 37 5 75 0 31 5 800 x 600 37 9 60 0 40 0 800 x 600 46 9 75 0 49 5 1024 x 768 48 4 60 0 65 0 1024 x 768 60 0 75 0 78 8 1152 x 864 67 5 75 0 108 0 1280 x 800 49 3 60 0 71 0 1280 x 1024 64 0 60 0 108 0 1280 x...

Page 12: ...tor mDP connector USB Type C connector Signal cable type HDMI 1 8 M cable mDP to DP 1 8 M cable mDP to mDP 1 8 M cable USB Type C to Type C 1 8 M cable USB Type C to Type A 1 8 M cable Dimensions with stand Height extended 556 3 mm 21 90 inches Height compressed 456 3 mm 17 96 inches Width 686 2 mm 27 02 inches Depth 191 6 mm 7 54 inches Dimensions without stand Height 405 4 mm 15 96 inches Width ...

Page 13: ...ight of stand assembly 2 41 kg 5 31 lb Environmental Characteristics Temperature Operating 0 C to 35 C 32 F to 95 F Non operating 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating 5 to 90 non condensing Altitude Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum Thermal dissipation 820 BTU hour maximum 360 BTU hour typical ...

Page 14: ...ower saving feature VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 240 W maximum 105 W typical Active off mode Inactive Inactive Off White blinking slowly Less than 0 5 W Switch off Off Less than 0 3 W The OSD operates only in the normal operation mode If you press any button in the active off mode one of the following m...

Page 15: ...f the connected signal cable 1 TMDS DATA 2 2 Shield GND 3 TMDS DATA 2 4 TMDS DATA 1 5 Shield GND 6 TMDS DATA 1 7 TMDS DATA 0 8 Shield GND 9 TMDS DATA 0 10 TMDS CLOCK 11 Shield GND 12 TMDS CLOCK 13 CEC 14 NC 15 DDC CLOCK SCL 16 DDC DATA SDA 17 GND 18 5 V POWER 19 HOT PLUG DETECT ...

Page 16: ...tor Pin number 20 pin side of the connected signal cable 1 GND 2 Hot Plug Detect 3 ML3 n 4 CONFIG1 5 ML3 p 6 CONFIG2 7 GND 8 GND 9 ML2 n 10 ML0 n 11 ML2 p 12 ML0 p 13 GND 14 GND 15 ML1 n 16 AUX p 17 ML1 p 18 AUX n 19 Return 20 DP_PWR ...

Page 17: ...e C Connector Pin Signal Assignment Pin Signal Assignment A1 GND B12 GND A2 TX1 B11 RX1 A3 TX1 B10 RX1 A4 VBUS B9 VBUS A5 CC B8 SBU2 A6 D B7 D A7 D B6 D A8 SBU1 B5 VCONN A9 VBUS B4 VBUS A10 RX2 B3 TX2 A11 RX2 B2 TX2 A12 GND B1 GND ...

Page 18: ...gs Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor OLED Monitor Quality and Pixel Policy During the OLED monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Page 19: ...ed any other stand see the documentation shipped with the stand to set it up CAUTION Place monitor of a flat clean and soft surface to avoid scratching the display panel To attach the monitor stand 1 Remove the monitor protective cover and place the moitor with its front facing downward on it 2 Insert the two tabs on the upper part of the stand to the groove on the back of the monitor 3 Press the ...

Page 20: ...etting Up the Monitor Hold the stand base with the triangle mark facing upward Align the stand base protruding blocks to the matching slot on the stand Insert the stand base blocks fully into the stand slot ...

Page 21: ...Setting Up the Monitor 21 Lift the screw handle and turn the screw clockwise After fully tightening the screw fold the screw handle flat within the recess ...

Page 22: ...o adjust the Rotation Display Settings of your System NOTE If you are using the monitor with a non Dell computer you need to go the graphics driver website or your computer manufacturer website for information on rotating the contents on your display To adjust the Rotation Display Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have ...

Page 23: ...RNING Before you begin any of the procedures in this section follow the Safety Instructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the HDMI mDP to DP mDP to mDP USB Type C cable from your monitor to the computer 3 Switch on your monitor 4 Select the correct input source at Monitor OSD Menu and turn on your computer Connecting the HDMI cable Connecting the mDP to...

Page 24: ...with DP 1 2 DP1 1 is not supported 2 Support USB PD Power Delivery profiles up to 100W 3 If your Notebook required 100W to operate and the battery is drained it may not power up or charge with UP3017Q USB PD Connecting the USB Type C cable C to A NOTE Only needed when calibrating the Display with Dell Ultrasharp Color Calibration Software ...

Page 25: ... holder into back cover Security lock slot 2 Rotate 90 degree of Cable holder 3 The USB Type C cable through the cable clip to fix it as picture shown After attaching all necessary cables to your monitor and computer see Connecting Your Monitor for cable attachment organize all cables as shown above ...

Page 26: ...onitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor ...

Page 27: ...r cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight...

Page 28: ...w to another location move the mouse cursor left to right edge or top to bottom edge and back For a consistent user experience the appearance of the Screen Protection mode is designed to behave similar to host PC Notebook goes to sleep making the Display going into Standby mode the power button LED is blinking during Standby mode To recover from Standby wake the PC Notebook by the mouse or keyboar...

Page 29: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Page 30: ...u 3 Shortcut key Input Source Use this button to choose from a list of Input Source 4 Menu Use this menu button to launch the on screen display OSD and select the OSD menu See Accessing the Menu System 5 Exit Use this button to go back to the main menu or exit the OSD main menu 6 Power with power light indicator Use the Power button to turn the monitor On and Off The white LED indicates the monito...

Page 31: ...ont of the monitor to adjust the image settings Front Panel Button Description 1 Up Down Use the Up increase and Down decrease keys to adjust items in the OSD menu 2 OK Use the OK button to confirm your selection 3 Back Use the Back button to go back to the previous menu ...

Page 32: ...h the OSD menu and display the main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Sele...

Page 33: ...ightness adjustment Brightness Brightness adjusts the luminance of the backlight minimum 0 maximum 100 Press the button to increase brightness Press the button to decrease brightness Input Source Use the Input Source menu to select between different video inputs that are be connected to your monitor ...

Page 34: ...u are using the mDP mini DisplayPort connector Use to select the mDP input source HDMI Select the HDMI input when you are using the HDMI connector Use to select the HDMI input source Auto Select Use to select Auto Select the monitor scans for available input sources Reset Input Source Resets your monitor s Input Source settings to the factory defaults Color Use the Color menu to adjust the color s...

Page 35: ...reset mode Multimedia Ideal for multimedia applications Movie Ideal for movies Paper Loads brightness and sharpness settings ideal for viewing text Blend the text background to simulate paper media without affecting color images Color Temp The screen appears warmer with a red yellow tint with slider set at 5 000K or cooler with blue tint with slider set at 10 000K Color Space Allows users to selec...

Page 36: ...hes 100 Adobe RGB standard sRGB This mode matches 100 sRGB standard REC709 This mode matches 100 REC709 standard DCI P3 This mode reproduces 97 5 of DCI P3 digital cinema color standard NOTE Accuracy of sRGB Adobe RGB REC709 DCI P3 CAL1 and CAL2 are optimized for RGB input color format ...

Page 37: ...t it to adjust RGB black level offset value default value is 50 to control your monitor base color Hue Select it to adjust RGBCMY hue value individually default value is 50 Saturation Select it to adjust RGBCMY saturation value individually default value is 50 Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD playe...

Page 38: ...creen brightness and color uniformity compensation settings Calibrated is factory calibrated setting by default Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen HDMI 2 0 For switch HDMI1 4 HDMI2 0 NOTE Ensure that your Graphics Card can support these features before selecting HDMI2 0 Wrong settin...

Page 39: ...ou to set the state of the power light to save energy Screen Protection Timer When the screen protection feature is activated the left side OSD button LED will blink and the screen will be dimmed and turn off after 5 10 minutes Reset Energy Select this option to restore default Energy settings ...

Page 40: ...ding to your display rotation Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All but...

Page 41: ... the Monitor 41 Icon Menu and Submenus Description Personalize Select from Preset Modes Brightness Input Source Aspect Ratio set as shortcut key Reset Persona lization Restores shortcut keys to factory defaults ...

Page 42: ...n or Off the sound DDC CI DDC CI Display Data Channel Command Interface allows you to adjust the monitor settings using software on your computer Select Disable to turn off this feature Enable this feature for best user experience and optimum performance of your monitor Reset Others Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the factory de...

Page 43: ...pecifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3840 x 2160 You can see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button the fo...

Page 44: ...perating the Monitor If either HDMI mDP USB Type C input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or or See Troubleshooting for more information ...

Page 45: ...performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital and the analog cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly...

Page 46: ...e becomes disconnected or damaged 5 Turn off your monitor and reconnect the video cable then turn on both your computer and the monitor If your monitor screen remains blank after you use the previous procedure check your video controller and computer because your monitor is functioning properly ...

Page 47: ...Unplug the video cable s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 for 5 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to inspect the display in gre...

Page 48: ...screen has spots Cycle power on off Pixel that is permanently off is a natural defect that can occur in current display technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Stuck on Pixels screen has bright spots Cycle power On Off Pixel that is permanently off is a natural defect that can occur in current display tech...

Page 49: ...s Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on the front panel OSD does not appear on the screen Turn off the monitor unplug the monitor power cable plug it ...

Page 50: ...reen Verify which DP standard DP 1 1a or DP 1 2 is your Graphics Card certified to Download and install the latest graphics card driver Some DP 1 1a graphics card cannot support DP 1 2 monitors Go to OSD menu under Input Source selection press and hold DP select key for 8 sec to change the monitor setting from DP 1 2 to DP 1 1a ...

Page 51: ... www dell com regulatory_compliance Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor ...

Page 52: ...ick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3840 x 2160 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter you...

Page 53: ...vers for your graphics adapter attempt to set the resolution to 3840 x 2160 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Page 54: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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