Dell UltraSharp UP3017Q, User Manual, Page: 49 / 54

Troubleshooting | 49
Common
Symptoms
What You
Experience
Possible Solutions
Missing Color Picture missing
color • Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
Wrong Color Picture color
not good • Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom. Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time Faint shadow
from the static
image displayed
appears on the
screen • Use the Power Management feature to turn off
the monitor at all times when not in use (for more
information, see
Power Management Modes ).
• Alternatively, use a dynamically changing screen
saver.
Product Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small Image is
centered on
screen, but does
not fill entire
viewing area • Check the Aspect Ratio setting in the Display
menu OSD.
• Reset the monitor to factory settings.
Cannot adjust
the monitor
with the buttons
on the front
panel OSD does not
appear on the
screen • Turn off the monitor, unplug the monitor power
cable, plug it back, and then turn on the monitor.
• Check whether the OSD menu is locked. If yes,
press and hold the button beside the power
button for 6 seconds to unlock (for more
information, see
Lock ).
No Input Signal
when user
controls are
pressed No picture,
the LED light is
white • Check the signal source. Ensure the computer
is not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
• Reset the computer or video player.
The picture
does not fill the
entire screen The picture
cannot fill the
height or width
of the screen • Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.